After having done countless renovations over the years and having worked with an endless list of quasi service providers, finding Paschal & more specifically, Jackson Smith, has proven to be the best experience. There was a major gas leak at a commercial property. It was underground on a 2” line. This was during the Polar Blast of 2024 at 16°F. We had to mobilize a plan. Jackson arrived with a concrete saw, a jack hammer and digging tools. He carefully cut a precise working area out of a 4” thick slab then used a pick to get through frozen ground. They dug around 28” then hand dug around the becoming exposed gas line. These tasks alone were a difficult accomplishment. Most plumbers wouldn’t even show up. Now the breach in the fitting has been located. This was the first part of the operation and the first estimate. This task was difficult and completed in a timely & professional fashion. I was appreciative. I felt the price charged was reasonable and all went smoothly. This is also the part where other plumbers may have made it to this point, got paid for the this part of the job…and never called back. Paschal Group & Jackson said they could do it and would be back. We were now looking at what it was going to take to actually make the repair and get the job done once the initial excavation had been completed with the breach exposed. When a project like this is begun, there can be a lot of unknown findings. So the first part of this major operation & problem was agreed upon, paid for and completed professionally & successfully. Five Stars. If you have read this far we are now moving to the second transaction in the operation. There were two separate days & tasks.
The Repair: Jackson Smith.
It is hard to grasp the level of difficulty & planning that had to take place for this repair. First of all we are in middle America, Arkansas where materials aren’t just readily available, especially on the weekend during a winter storm that has left most of the state impassable & was declared a state of emergency. Paschal Plumbing & Jackson did not leave me hanging. Jackson traveled 50 miles to the only store opened that could get us what we needed. We had one shot & that’s it. His measurements & planning had to be perfect. After he was able to locate the material, he called me with the price for the job. It was an expensive task. We had to move forward. It was 11AM by that time. As I mentioned earlier, the whole state had been declared emergency, so Jackson had several other calls before mine. We waited. My faith had been challenged that they were not going to show back up as it became 6, 7 & then 8 PM on a Saturday. He did communicate. I had truly lost hope though with the size of the project, the time & that it was 16° & dropping. The next several days were projected to be even more deteriorating whether. Jackson arrived just before 9 PM with a helper. I had already dragged up additional supplies to help the situation in below freezing temperatures in hopes he would make it. I prepped the area with layers of packing quilts & had a warming area ready so no one got frostbite. It was a very long and difficult operation. Removing the old pipe had to be done in a very delicate fashion in an effort to not damage the main line which is 5’ below ground. Between pipe wrenches, bandsaw, & Sawzall the removal was a success. This may have been the most tense part of the job because the repair hinged on saving the existing line. By the way-it’s midnight, 15° & working in a hole outside. Next steps were very precision specific in measuring, threading & pipe fitting. It was an impressive operation that took a special skill set most people can never possess, not to mention the terrible weather conditions. We finished at 3am. It was a very taxing and strenuous situation. Jackson showed up to the job with all the parts & other specific tools to knock it out! Paschal supplied their Star employee with tools for success. Jackson is unbelievably talented. Hope I can work with him in the future. Grateful. Very Fair. A+++