Planned Protection

In December 2023, we needed to replace the heat pump and air handler in our home. After researching several companies and obtaining multiple quotes, we chose Paschal because their prices were competitive, and in many cases, better than other installers in the Hot Springs area. They also had great online reviews.The installation process went smoothly and was completed in a timely manner. The technicians were professional and answered all of my questions. However, during the install, a part of the ducting wasn’t properly reconnected to the air handler, causing attic air to enter the home and raise humidity when the blower was running. I contacted Paschal, and they promptly came out, diagnosed the issue, and made the necessary repairs at no extra charge.One area that needs improvement is communication regarding the Paschal Protection Plan and labor warranty terms. In my case, two documented inspections per year are required to maintain the labor warranty on the system. While I received two free inspections in the first year, I wasn’t notified when it was time to schedule the next inspection or sign up for the protection plan. When I called to inquire, I was informed that it was my responsibility to schedule the appointment, which is fair, but a simple follow-up would have been a helpful courtesy to prevent this from slipping through the cracks.Fast forward to January 2025, we scheduled our first biannual inspection, a duct cleaning, and the installation of a UV air purification system. During this visit, I was handed a pamphlet and told that I would need to select which Paschal Protection Plan I wanted. I learned the plan has three tiers, each with different costs. The mid-tier plan, which is the lowest that includes the two required inspections per year, is approximately $17/month—though the total comes closer to $20/month with tax. I was also surprised to learn that there's no option to pay for the protection plan in full for the year; instead, it’s billed monthly via auto-draft or check, which I think is more complicated than it needs to be. I'd much rather make a single payment and be covered until the next year.That said, I was very impressed with Michael, the technician who performed our inspection. He was efficient yet thorough and took the time to answer all of my questions and help sign me up for the protection plan.Seth, the technician who performed a duct cleaning and installed a UV air purification system, was also fantastic. It was good to see a familiar face as he was on the original installation team in 2023. Seth was also professional, personable, and made sure to address any questions I had.Overall, I’m happy with Paschal and trust them to take care of my HVAC system. While I can’t speak to their plumbing or electrical services, I’m sure they have similar work ethic. I would recommend Paschal to anyone in need of HVAC services.

We use Paschal for Heat/Air and had them out to fix a heater issue. I left a 5 star for that service call as well. David Glenn (Paschal Plumbing Mgr) was recommended by his HVAC counterpart. We had recently had multiple issues with another plumbing company. Missed appointments, faulty installation of a water softener and most recently, a misdiagnosis on a water pressure issue. So we gave Pachal the business - primarily due to how David handled the situation. I was able to reach him directly multiple times and they made me a feel like our issue was a priority. They came out on time and properly diagnosed the previously misdiagnosed problem from the other plumbing company. They discovered several other issues with how the other company installed our water heater and the service call was 1/3 less than what the other company was recommending. Mostly due to the fact that we were not in need of a new pressure tank! Lucas, David’s associate was also first class. I enrolled in their protection plan that offers monitoring and annual checkups to avoid some of the unplanned problems heaters, ACs and plumbing can bring to home ownership. I really just can’t brag enough about how I was treated. Completely opposite of the other company. HIGHLY RECOMMEND. Join their preventative maintenance club. You’ll be glad you did. Great job and cheers boys.

They do a great job

The workers installed the new HVAC system quickly and removed all of the materials from the old system in a very professional manner. Great work, employees and system.

First time using Paschal. Danny was here promptly after calling and explained what he needed to do and a quote for the cost. Got us up and running and was very personably in his dealings. 5 stars to Danny and Paschal

Technician was very polite and informative.

Dylan was so professional and helpful. Problems solved quickly. Paschal scored big with Dylan as their employee. I will definitely keep using Pascha!. Thank you Dylan and Paschal!!!

The HVAC maintenance I had done was a great deal. Kevin identified a misconfiguration on my Nest thermostat that was preventing my heat pump from kicking on. I’ll be saving a money on my electric bill now. Awesome!

Zayn with paschal showed up on time. Took his time to go over all of our hvac systems. Was very neat and clean. Good communication. Did great job.

Very professional and knowledgeable.

Colby was my technician and was very professional and knowledgeable. He walked me through everything while he was unclogging my sewer pipes that was backing up into my bathtub. I appreciate Paschal for the prompt service.

The experience was nice he explained everything that he did for all the safety features

Quick response. Technician was great, took the time to answer my question, very affordable 🙂🙂🙂🙂😀

Corey was very professional and personal. He patiently and knowledgeably answered all my questions and made me feel good about my experience with Paschal.

Josh was friendly, helpful, and did a great job for us

Also very informative when they come for either maintenance or help with a problem

Thank you Raphique you fix my ac very good , everything work now , you do good job

RickandJareddidawonderfuljobwithallourissuesandexplainedeverythingreallyappreciatethem

Alex was wonderful! He listened to us, diagnosed our problem and got us fixed up in no time flat! Thanks a million!

Excellent service from Ulysses!Quick service and good price!

Kevin was great. Got right to work, finished up in a timely manner and made sure I understood his recommendations and was ready to answer questions. Very polite and friendly. Zero complaints.

Very detailed and informative

I’ve had a great experience today! Asked them to come out for a second opinion and I believe we’ll be asking them to help us with our problem. Chris and Bobby are awesome and were able to diagnose the issue quickly. I love that they text you a picture of your Plumber before they are dispatched and also give you tracking so you can be prepared for them! We shall see how they handle the fixing part, but I have high hopes! 👍

Chris and Bobby came in to give me a second opinion. First plumber said we'd need to replace all pipes under the tub. Chris and Bobby proved that the pipes were sound, then identified the new roof and a cracked tile as my sources of moisture infiltration. My roofer will fix one, and I'll fix the other myself.In short, they saved me 1300 bucks, and made themselves next to nothing. They found a ton of stuff that would be good to work on, but basically resolved my emergency for free. This is my go to company now.

Paschal has some of the most professional and great workers in the construction business. They called me and let me know they were coming and were here on time. I had HVAC work and a water heater installed in the same day and when they left, the job was done completely!! The mess of construction was cleaned up and they were very polite. I’m very pleased with their work and the quality of system they put in. They are a top notch company and I would recommend them to anyone and they will be my company go to from this day forward!!!

Had an issue with Hot water tank. Called and they sent a service person out today. I was happy they could come today on same day I called them!

We had a new unit put in this past March, we have had a couple of hiccups since then but Shane came out today to do a coil cleaning on our unit, he did a wonderful job and explained things and didn’t try to just sell us more stuff. We appreciate the work he did, he was prompt and arrived when he said he would, will have Shane come out to do maintenance from now on.Update: we were still have issues with a smell coming from our unit despite the coil cleaning. I am very impressed with Paschal being proactive in the situation and making sure it is no cost to us since it is a new unit. We are hopeful this next step will be the solution. Very pleased with how they are handling this.

Caleb was very efficient and explained what he was doing and what could be done. A job well done.

Alex came out and after some trouble shooting he got my water heater working. He was determined to find out the source of the issue. Very knowledgeable, kind and friendly

Kevin was great. He thoroughly explained the maintenance process and exactly what he would be doing. After he was done he explained in detail all that he found and gave me great recommendations on what I need to do keep my unit running great. I appreciated his professionalism and attention to detail. I was very pleased!

Joe Shaw was very professional and thorough. He gave me a quote for some additional work that was just what I wanted.

We are very please with the work and worker very professional mens. Work very well. Very clean and Detail to attention of work. Will call them again.

Good experience, Daniel was the best. No pressure or unwanted sales pitches. He was very knowledgeable and helpful.

Tyrone was professional and polite.

Great service and friendly tech.

Timely. Friendly. Knowledgeable. The best technician I’ve had!!

Technician was both courteous and knowledgeable very easy to talk to and answer questions

I am so glad I pay for my a/c and furnace to be serviced every year. My technician always tells me thing that I didn’t know like my batteries were about to go dead on my thermostat. They just do a great and they are always so friendly.

I am on their monthly plan, so they schedule maintence dates for my heating/air conditioning, and plumbing services. I've been with them almost 13 years.. this is my choice, Paschal, for my services.

I expected to have a wait of a day or 2 since not an Emergency. 0Came same day, found issue and replaced my pipe within 30 minutes. Very courteous and professional.

Ty was courteous, conscientious and professional. Paschal always deliver great and consistent service.

Edward was an excellent plumber. He arrived on time and began working on my clogged main drain pipe quickly after explaining to me what he would be doing. Within a few minutes he had the clog cleared. He used a camera to check and found that further down the pipe was another clog that would cause my pipe to clog up again in a week or so. He explained to me a procedure that he could use using a power Hydro flush. He assured me that he would do his best to be assigned to come back to do that procedure. I think Edward is excellent and I do prefer to have him as the plumber to complete unclogging the pipe.I recommend Edward with Pascal plumbing for anyone’s plumbing needs.

You all are great

The technician Jared was very nice and explained the issues thoroughly, just sad we needed a complete replacement.

The whole experience was fantastic, from phone call to service being rendered in a professional manor..

My heat was out, and Paschal was quick to get a same-day appointment for me. The technician called to ask if he could come early, and he did an excellent job. He communicated with me every step of the way and gave me options for the repair and sent photos of the broken/damaged parts. Excellent service - I highly recommend them!

Marcus was very professional. He has a great personality and explained everything in detail.

Courteous professional job

They are sooo professional and they did a great job. I am super impressed.

These people are wonderful! Always same day service, on time, courteous, professional and great with options. Never pushy or hard selling!

Very professional and informative. Inspection, system maintenance and repair on the spot. No more worries this winter. Thank you 🙏

Great communication. Jose was very professional and courteous. He did a great job!

I would give my tech 10 stars if I could. Wish more people could be like Bobby Britt. He did a great job. I was his last customer of the day. I hope that I could request him the next time I need Paschal out.

I had AJ DeWolfe with Paschal Plumbing out today for a service call. Our issue involved an error message and failure with a tankless water heater. AJ diagnosed, addressed, and repaired the tankless heater in about forty-five minutes. He was professional, very knowledgeable, and friendly. He’s a great face for Paschal plumbing and I will definitely call Paschal again. Thank you, Bret Dinkins

Professional staff as always.

Jackson, the plumber that came was efficient, knowledgeable, and kind. I appreciate the service and hope to be able to give your company my business. Have a blessed New Year.

Parker arrived to repair our hvac system during very cold weather and was very professional. He put covers on his boots before reentering the house every time he had to go outside. He diagnosed and was able to restore our heat quickly and safely. Even though a part needed to be ordered for a permanent repair, Parker was able to restore our heat when it was needed most. We are very thankful for this service.

Dillon did a great job!

No heat on a cold icy day. They came right out and found the problem. We had heat!

The installers did a great job.

had an outstanding experience with Paschal! Armando Contreras provided exceptional service when working on my home. He arrived on time, displayed professionalism, and demonstrated a courteous demeanor throughout the process. Most importantly, his expertise and knowledge were evident as he tackled the unique plumbing challenges in my nearly 100-year-old house with confidence and precision. I was thoroughly impressed with the quality of his work and grateful to Paschal for having such a skilled and dedicated employee on their team. Highly recommend!

I can always count on Paschal for reliability in skill and workmanship.Their workers are always polite, thoughtful, and good-natured, answering questions clearly and completely. Today was snowy, and cold but the electrician was undaunted, taking care of every detail (outdoor and indoor) in good-humor.

Had a leak that started today and they were able to fit me into their schedule and fix my leak!!

Did very complete service. Explained what needed to be done for two of our split systems units that needed the unit cleaned. Pascals will be calling to set up appointment to clean the units.

I'm glad I chose them, Andrew did an awesome job and I will surely refer them to anyone again amazing job.

Always rdy to do a great job and very friendly

Both Dawson the first tech that assessed the problems and the two techs that did the install were excellent.I completely recommend Pascal. They are fast & thorough.

Colton was on time and super knowledgeable. He got my heater up and running quickly. Was a huge plus that they were at my house at 8 am the next day after I called. Would definitely use again.

Jaden was everything I could hope for in a repair person!! He was so professional and personable!!! Thank you for sending him!!!

The Paschal rep we had out today was great! He was on time, courteous, professional yet personable and diagnosed the issue very quickly! I highly recommend them!

Great service. I use Paschal for all my home needs..... HVAC, Plumbing, Generac, etc.

Setvice man was respectfull and informitive.

Im really pleased i called Paschal. Brent P promptly diagnosed my heating issue and I was relieved it was a simple repair. Seriously great tech and an asset to the company!

Paschal/Larsen is our favorite heating and cooling service. We have been calling on them for HVAC services for more than a decade and they never disappoint! The technician thet sent this time was extremely knowlegeable, courteous and dedicated. He reponded quickly, instantly recognized the problem, had parts on hand, checked warranty, saved us money and had our system repaired before the next heat wave hit.

I was very pleased with my experience with Paschal. Alex, my technician talked me through every step he performed, and explained my specific heating issues with knowledge, experience and solutions. He was timely, courteous, helpful and respectful to me and my property. Definitely a five star experience! Thank you!

Mark was GREAT!!! He found the problem and fixed it. The problem was the washer box and a “crack” in the pipe that it was supposed to drain into. He fixed everything in about 3 hours. Again, he was GREAT. We will use him with any problem we may have.

Excellent services. Called me to say he was on his way and would arrive in 20 minutes. Gave me Excellent service of my systems and recommendations on repairs and upgrades.

Thank you Chris!

Very friendly and knowledgeable with customers needs at the forefront. Would definitely recommend.

Jacob was very efficient and very polite and took care of us in a short time! Will be sure and ask for him every time we can have his help!! Thank you Jacob!!

The ease of scheduling my appointment was great. My technician Jake showed up right on time and took great care in checking out my heating system as well as my hot water tank. He recommended some updated pieces for both systems and I will get those quoted this Spring. I highly recommend Paschal to anyone,

Great company! Tenants called this morning because heat was not kicking on. They made it before lunch time and had it fixed.

Joe was quick and fixed my problem.

Chris was promoted, personable, thorough and efficient. Very positive experience.

Logan was great! He explained his findings, pros and cons of repairs. Logan took pics to explain his findings and provided prices as well as new maintenance plans available.He was kind and professional.

Thank you Kevin! We always enjoy your expertise, integrity, and your happy face.

1-8-25Five Stars, again!Jose came to maintenance our HVAC, today. He was friendly. My husband described him as a nice guy. He was professional and very thorough. We will definitely continue using Paschal for our Heating, Air and Plumbing needs.9-3-24Paschal is by far the best HVAC company in the area! Five Stars For Sure!Colton has come to work on two of our houses and did an excellent job, each time! He was really professional, friendly and very knowledgeable about the fixes our HVAC systems needed. Although, we were a bit reluctant to sign up for an HVAC yearly contract, he was convincing, but not pushy in explaining the benefits for us. He went over and beyond our expectations! Thanks Paschal for hiring another trustworthy employee to your team!1-4-24Great service call from Paschal!7/10/22Another 5 star service call from Paschal for maintenance of HVAC.Joseph was very friendly and answered all our questions. He was very knowledgeable. We will definitely be using Paschal’s Services in the future.8/17/22We had another great service call for an A/C maintenance. Great job PASCHAL!2/17/22Dylan was very friendly and gave us another great HVAC maintenance service call. Thanks Paschal!

Plumber very professional, personable and quickly performed work.

I use Pascal for HVAC. The quality of the work is excellent they are extremely professional and responsive to my phone calls. They always arrive right on time. When they finish they give me a complete list of what they have done for me and they are authorized dealers for my brand of AC. I am 77 years old and have never had a company that was this efficient doing work on my home.

Came out same day fixed my heat for a very regional price very informative technician very friendly. Excellent customer service. They took care of my elderly fathers heater!

Very good experience on time and prompt service

Super fast, helpful, and transparent about options.

Very knowledgeable about furnace repair.

Caleb was very knowledgeable! Highly recommend!

We ended up having a problem with our heater about the same time a major cold front hit our area. Paschal to the rescue! They sent out our favorite technician, Kevin, who addressed the problem straightaway. The situation was resolved quickly and Kevin did a great job communicating what the problem was and what he did to fix it. Once again, we are very satisfied with the service we received!

They were here on time and performed well. Very courteous and respectful. Tyrone (Ty) called to let me know he was on his way. He explained everything he was doing. Very personable and respectful.

Kevin came out quickly and ascertained the problem after review. He gave several options and was so nice and helpful.

Caleb did a great job with installing a new thermostat for my system. Very professional, worked efficiently was right on time. Took time to explain the system to me.

Paschal service is always accommodating and helpful.The employees understand the inconvenience of having the heat or air conditioning go out and are willing to get the job done quickly. The tech was professional, courteous, and knowledgeable. He called to apologize for running late but that he was on his way. He gave a thorough run through of the HVAC system to ensure all was running properly. The experience was great!

Kevin was fantastic. Showed up early, identified the problem within a short period and then presented options. Highly recommend. I will be turning over the plumbing to them as well.

Keegan and Ian were very efficient n kind. They helped this 82 year old fix a couple of minor problems. I recommend this service to everyone.

Jake did a great job explaining things when he came do do the air vent cleaning quote and then he came back to do a smaller cleaning job and explained everything and was quick and professional

Other than price. PASCHAL did a awesome job.

Sean our salesperson was very communicative and helped us through the entire process! Sean has been great to check in and see if we need anything else even after the install process was completed.Dylan and Isaac did a great job installing the new HVAC system with very clean work! Joshua the electrician also did a great job communicating with us and running all electrical with very clean work.Jared helped us hook up a mini split we already had. We were very pleasure with our entire HVAC install and mini split hook up.Paschal has a great team! We highly recommend them! Thanks all!

The service was fast and the tech that came out really knew what he was doing. He even recommended that we switch out our toilets for a better quality and so we won't have problems at often as we do. He was really good with our dog when she came over to him and was jumping on his leg. All together I thought the booking and the service was very easy and I would use them again.

Bobby was fantastic. He found an issue the original installer had shortcut which could have been dangerous. They responded to my request quickly with a fair price. I would recommend them for anyone looking to have quality work done with their plumbing.

Paschal was very quick to respond to my call and came out the same day. The technician was very kind and walked me through and explained what was wrong with my furnace. He also explained in detail what my options were in order to solve the problem. I was very impressed and will continue to Paschal in the future. Thank you!

Garrett was very professional and explained everything in detail. Highly recommended.Jerry Nowlin

Tanner came out got our heat back up and running. So friendly and trusted!

My technician did a great job!

Armando was amazing. Found the issue and now no more 800 water bill.

Dylan was prompt and got our unit back online and did a great job explaining everything.

Paschal heat and air have always been great but with sudden freezing temps and a non-working heater they saw me same day, quickly diagnosed problem, and have gotten me set up to replace a system that's needed to be for years... At a very competitive price and great payment plan... I couldn't have asked for more .. technician was very friendly, thorough and just a pleasure to work with. Highly recommend!

I’ve now used Paschal for over 10 years. I wouldn’t choose anyone else. Great service. Excellent units.

Parker was very friendly and knowledgeable and took the extra time to inspect concerns that I had!

I was happy with the quick replacement of our HVAC system. The sales person was knowledgeable and even show me some recommendations to correct on some of my ductwork. The team installed the HVAC quickly and prior to Christmas.I will recommend this group to any of my friends.

Have not had any negative experiences with this company please with our service!

We had a great experience using Paschal. The technician, Robert, was very friendly and knowledgeable about our plumbing needs. He was able to locate the issue and provide many different solutions so that I could make the best decision. Would definitely use them again!

Prompt, Professional and perfect work!

Quick. Efficient. Knew what he was doing. Great disposition. Would definitely use him again.

Daniel came out to my house today. He’s been out here a few times in the past. He’s always nice and explains stuff to me.

Kevin did a great job. Thorough and efficient. I barely knew he was here. He didn’t try to push any crazy upgrades and made me aware of future maintenance issues that may arise in the future.

I would to update my review it was a lil ruff at first but these ppl rush back to recheck my system when they did service to make everything ok i got the monthly plan and i believe it's worth it

Excellent customer service experience with Paschal’s. They are prompt, reliable, polite, and professional. These days that’s often hard to find. They also are reasonably priced!! This is unheard of for an old widow lady on a fixed income.

Excellent prompt service and friendly technician.

Kevin was very helpful

Always easy to work with this company! They are always very fast to address any issues! This time we called for a simple tune up of our heating unit and they came in two days. The guys who have come have always been professional and kind! No complaints!!

So very prompt and thoughtful thank you!

I’ve had a few different experiences with Paschal and so far they have all been great! They are prompt and dependable and always seem to keep our best interests in mind.

Everything from start to finish was amazing, scheduling was simple and was on the schedule for the next morning! Yasua arrived on time and was very professional and knowledgeable. Paschal will be my first choice for all air, plumbing and electrical needs moving forward!

Kevin showed up quickly, was professional and honest, and explained everything very thoroughly!

Service has been great as Larson and now as Paschal.

The clogged drain in my kitchen was taken care of quickly. AJ was professional and informative had to snake the drain with all 100 feet. Well done!!

Very pleased. From my very 1st phone call untill repairman walked out door everything just as they promised. Will use again and will refer to friends.

Paschal came out to inspect my HVAC unit and did a fantastic job. They were able to come the same day, and Dillon did an incredible job of explaining the issue and fixing it. He was extremely friendly and professional.

The technician, Alex was very professional and thorough in his assessment of our 18 years old heater. He gave us different options on how to either repair or replace parts.

Gage, Travis & Clayton from Paschal Heat & Air installed our new HVAC system in one day. They were diligent workers who answered any questions that we might have and were respectful of our property by cleaning up. Their demeanor was also very pleasant and positive. We highly recommend this company!

All three service men arrived when promised and performed their jobs expertly. I highly recommend Paschal for anyone needing any electrical plumbing or HVAC service.

Fixed the problem fast.was polite and respectful.

Amazing service on our electric system. Garrett explained everything very well and was very polite. 100/10 would recommend.

The Technician was a great guy and very knowledgable also on the parts of the heating unit that may need to be replaced in the future..

Paschal was fast, efficient and very polite.

Logan was friendly & professional! Thank you for excellent service!

Aidan did an excellent job with our maintenance. Very kind and friendly.

Very helpful and friendly. Didn't try to sale unwanted services and was transparent on maintenance for the future.

AJ was extremely helpful. He was very kind and took time to explain what the issue were. I was pretty happy with the service. Thank you again

Very good job! Arrived on time and job was completed very efficiently and clean! Very respectful workers!!

Kevin came out and did a thorough job reviewing our needs ! Highly recommended

Great experience all around! I purchased a new unit and had to have all duct work installed. I received great customer service from start to finish. Installers were super clean and fast. I highly recommend this company! Thanks Paschal team!

Very courteous and thorough

Technician was polite and knowledgeable.

Logan did a great job! He diagnosed the issue quickly and fixed the part right away! He also let me know about other services that might need to be done. Thanks Logan!

We will call again. Tech(Marvin) was very professional, friendly, prompt, and had everything back in working order very quickly. Thanks!!

Logan was very professional, knowledgeable, and had great customer service!We will be using him and paschal again!

Punctual and professional business. The plumber Corbin has always been super helpful and informative.

Wonderful experience The tech was great, very personable ,skilled in his job, gave us brochures on other services your company provides,will definitely be using your services in the future. Jackson Smith did a great 👍 job and is a great guy, super cool 😎

I needed plumbing repair for the proper installation of my dish machine. They were able to accommodate me and provide service on the same day. The work was excellent, and the customer service was great. I highly recommend their services to anyone in the future.

Jorge was fantastic!

Corey was very thorough and friendly.

We hired Paschal to diagnose a leak under our sink. Caleb Arrington could not have been more knowledgeable, capable, and pressure-free as he carefully figured out what was going on. I so appreciated his open response to our situation, graciously giving us all the options we could consider for this repair job. His professionalism made our decision moving forward easy: we trusted him to purchase and install a new disposal. And he did it all efficiently. We will go to Caleb at Paschal for any future plumbing issues we encounter!

Very professional and easy to talk to

had hvac issue inspected and the rep did an excellent job. issue was trouble shot, guidance given and was good to go. thank you

Very professional and extremely kind and respectful. Pablo is amazing!!

Matt was very polite & he was through in his work. Appreciate the time he took to make sure my unit was in good condition!

We had a no-heat call and called Paschal (we are legacy customers for Patriot). We were relieved to hear that the original Patriot techs have stayed with Paschal. Kevin was prompt, professional, diagnosed and resolved our no-heat situation within the first few minutes of his arrival. We appreciate the excellent customer service and Kevin!

Absolutely love Adam & Tanner!! Their professional knowledge and work ethics are above and beyond!!I always know my all heat & air needs are covered!!Thank You!!

Logan with Paschal Air was very good and punctual. He knew his product & had us going in no time.

Great service, quick response time. Pablo and Andrew were very helpful and went above and beyond to help.

REALLY good service. Easy to book and very communicative. Our plumber, Chris, was extremely professional and did an amazing job for us. They performed a gas test and capped an old gas line. We highly recommend!!

Kevin came out and worked with me on time. Gave a quick break down on what I needed to do next to solve the issue even though it didn’t end up being a furnace problem.

Sterling did more for us than any other company has. Thank you.

Your Paschal Pro Chris Killikelly, was very professional, friendly an overall great person. Please thank him for me, He was awesome he made me laugh in my time of need. Thanks so much!

Jeffrey was thorough and professional.He made sure our new water heater was installed that very day despite the backlog they had!

Had a plumbing issue happen on Christmas eve that needed to be taken care of asap and Pascal air and plumbing saved the day for me. Thank you 😊 and I have used them before and would recommend them .

Excellent service. They came and installed hot water heater Christmas Eve in the middle of a torrential downpour. AJ was kind, informative and installed the unit quickly.

Jared Hiskey was actually a little early which was great. He was very friendly knew what he was doing and very informative about the noise I was hearing from the unit and put my mind at ease. Turned out my unit checked out in good shape.

Very thankful for Paschal coming out on Christmas Eve to fix our drainage issues! Thank you for your service!

Outstanding! After the initial inspection & quote, the technician used an alternate strategy that reduced the final cost substantially. Needles to say, Paschal wil be my go to going forward.

Quick and friendly service!!

Jake with Paschal was very professional, took his time to answer my questions and explained everything to me! I will request him in the future

Jake with Paschal was very nice and took his time with answering my questions! Very professional, I will request him in the future!

Kevin was outstanding!!! Very professional

The only ones I know that service geothermal.Tech had the knowledge and tools.

Excellent service! The guys are always knowledgeable and fix our issues quickly!

All good

Our technician Pablo was on time, communicated appropriately and solved our plumbing issues very quickly. He was also very respectful and detailed in explaining the process.

Had to have the water connection from the wall to our fridge looked at. Called Wednesday and was able to schedule for the same Friday for our home schedule. Marc, our technician, called before to confirm and was right on time. He took a look and was able to explain in plain words what was needed. He gave us a quote. Very nicely priced for our budget considering other places wanted 3 times that price just to come out. He had everything taken care of in 3 hours, which was fast considering what we had to have done. He made sure all was good and gave us instructions for how to proceed with our new fridge. 100% will use again if / when needed.

Fantastic service, professional, on time excellent job. Thank you.

Paschal Plumbing is very responsive and get to the work quickly. They take care of the problem while maintaining professionalism and respect. They are mindful of not getting your house dirty while they work. Pablo L. was kind, respectful, and explained everything that he was doing and what I was being billed for. He had to replace my garbage disposal and adjust our water heater temperature. Were very pleased!

I had a couple of outlets that weren’t working and my front porch light had never worked. The electricians were thorough, fixed everything. They left me with some future projects to consider. ( I live in an old house). I’m a very happy customer.

Had a problem with my heating furnace called Paschal Air Plumbing & Electric, Technician Jorge Diaz came out to my house after looking at my furnace he did some trouble shooting. On the outside unit and found a Bad Thermostatic Expansion Valve, I gave him the permission to replace valve part was not on hand had was to wait for a week after it was ordered, once parts were on hand technician came and replaced parts and my unit is now working fine. Will always use this company their Technicians are very knowledgeable in their craft.

I highly recommend Paschal services for heating, electrical, & plumbing. I woke up to a cold home today and was stressed. I needed quick service and with the holidays coming up, several places could not come out until next week. Paschal provided quick, excellent and very professional services. I’m warm again and my stress headache is gone. A special thank you to Mr. Chris who did an excellent job! A Very satisfied customer.

Very nice an quick thank you. ..Merry Christmas

Good. Fixed the issue.

there was a mistake in making appointment. custumer service explained mix up. they were very professional and promised me a discount on repairs due to the mistake. GOOD BUSINESS!!!

I really am glad to have this service where they come and check out my home for my plumbing, heating and Electric needs. It is also very affordable and they are always respectful and knowledgeable. Thank you Paschal Air, Plumbing, & Electric.

5-Star Rating

vwry pleased. tech found error from new system installers. exhaust flue was never hooked up.

Quick and Professional

Colby from paschal came to my moms house bc the sink toilet and tub was backing up he dug in the ground found a busted pipe from roots he still only charged us the service fee he was very friendly and explained everything in detail very well told us about there payment plan and got us fixed up we will be using them to do the job very nice!! Keep up the good work colby. Colby and Andrew came out and fixed our plumbing issues they did an amazing job very friendly and great service hope to get them again to fix the other. Keep up the good work. The third time out to finish the last job we got Colby and nikel sorry if spelling is wrong 🙂 they again did a great job in a timely manner oh and let me not forget all 3 times coming out they had to deal with my very inquisitive 3 yr old daughter and they were amazing with her also. Definitely will be recommending paschal to everyone I know!! Ty again!

I am totally happy with Colton. He was really interested in helping me with the repair of my system.

Logan and Kory were very professional. Both men were honest and worked hard to find the right solution for my family.

Service person arrived on time.Stayed until the job was completed.I am very satisfied and we'll be back.I highly recommend them

Tanner was awesome. Quick with a response and very friendly and helpful. Thank you!!!

We always receive great customer care. Kevin did a superb job.

YES Paschal YES AMAZING technician AWESOME service he even took time to which my Mama a Happy Birthday thank you all so much

Kevin was great. So nice and respectful. He went through everything and took his time. 10 out of 10!! Great staff are to find, Kevin is a 10

Bobby was nice and very professional. Upfront and honest about possible damage, possible cost, etc. Very informative. Had no problem attempting to fix my issue and provide me with a quote just in case I needed to call him back out

Westin went above & beyond with professionalism! He even trimmed back exposed tree roots where culvert was dug for gas line so that I would not trip on these later.He was patient to answer my many questions!Gentle reminder: Not sure if my questions on weekend voice mail got through to a manager. I did not receive a response.Thanks again Westin!

Shane was very polite and professional, extremely satisfied with his service

Great communication. Great service! Love that they consistently wear shoe covers properly. Ed was great! He was the electrician for me.

Quickly diagnosed and fixed the problem.

Jorge is an outstanding technician. He answers all questions completely and is very knowledgeable. A true asset to Paschal.

Dustin was absolutely wonderful. Very knowledgeable, personable, prompt, and efficient.

Kevin was very personable and efficient. He summarized for me the work he completed and his findings. Left everything tidy. Excellent service!

My technician was great, very nice. He worked quickly and efficiently. I would highly recommend Paschal to anyone.

Our technician Jared Bielanin was very professional and knowledgeable. He answered ever question and explained everything. I will definitely recommend Pascual Air,Plumbing and Electric.

Bobby and Luis did a super job removing the 13-yr old twin water heaters from my attic and replacing with a modern Navien 199k BTU tankless system ... including support structure, gas line connection, leak sensors, drain system and improved roof ventilation. Very pleased!

Colby & Keith were great! Very knowledgeable & explained every detail. Thank you for all the help to getting my dad taken care of.

Tony Clark from paschal air, plumbing and electric was a great service tech. Was able pin point the issue I had with a leak and get the issue resolved for now. He was professionally and knowledgeable. Provided a quick detail estimate for a repair. Friendly and honest. Thank you

Very knowledgeable technician. Fixed the problem right away.

The service I received was Great! Jackson Smith & Corey Smith was friendly young men and I'm happy with the professional.service. J. Smith was kind in explaining the detailed Paschal warranties 💥

They are good and friendly

Colby and Andrew were great! They arrived promptly and had my drain cleared in less than an hour.

John was fine. Would definitely use again.

Very professional. They gave multiple proposals and pricing. Tanner’s input and service was great.

Chris did a great job. Explained what my options were very clearly. He carefully installed our water heater. Chris was very professional and respectful.

Great and knowledgeable representative, very respectful and explained every aspect of the job.

They came the same day we're local plumbers said it would be a week I don't know how a family of four can live without hot water in the winter for a week ridiculous so Padchal are great game right out fixed the problem

Very thorough nice and on time. Ty

Kevin did an amazing job servicing our system today. Thank you for the great work!

Kevin has excellent customer service skills …very professional and answered any questions I had …he’s an asset to your company !

Excellent service !

Awesome experience wonderful people. Glad I picked them for the work that I needed done

Paschal was outstanding. Professional and made sure we were fixed and satisfied.

I needed an assurance it was done correctly

Justin was professional and thorough. I’ve never had such a complete evaluation. He used good judgment on flushing my hot water tank.Jared provided excellent service again today. Since Paschal took over the business, I have noted a significant trend to try to upsell for other services. The maintenance agreement has also really jumped in price. The payment mechanism has gotten less convenient. Edited 8/23/2024.

Logan did a great job, very friendly and professional.

Friendly, knowledgeable, helpful and answered all questions.

Technician arrived when he said he would and was very friendly and courteous. Worked thoroughly and efficently.

Best experience today! Tony and Cesar did an amazing job and were very knowledgeable! They gained a long-term customer today! Would recommend them to anyone!

The tech that came out was very professional amd courteous. Knows his stuff.

Quick, knowledgeable, friendly with Kevin. Tried all possible issues before replacement.

Excellent service in a timely manner. I would highly recommend this company.

Actually answered phone and made appointment. Came out same day and installed today! Great technicians all. Thanks so much!

Chris answered all my questions clearly and calmly, explained the likely cause of the problem and then resolved the problem quickly. A very good experience.

Shane was very knowledgeable and kind. Paschal helped me with problem the next day of call. Had been without heat for a week. The Carrier certified places hadn't been very helpful (Lamar Clements). But the Mt Vernon (Dion's), location helped me find your number. Dion's said Carrier Payne warranty owed them money and couldn't do service.

Had a very good experience with Paschal air, Plumbing & Electric. My first time using them and was very impressed. I give them a five star.

Richard did a great job, and He found the problem and He fixed it in no time. He was really friendly.And I like that he took his time to answer all of our questions that we had.And definitely I will be using their service again if I ever need it.

Logan was punctual.He explain step by step what was going on with my heat and he cleaned up when done. Very professional.

Plumbing technician was prompt in responding to my service request and very courteous and knowledgeable. He explained the problem and the solution. He was focused and efficient in fixing the leak under my toilet. Would recommend Paschal.

Excellent service, quality work, new central ac/heat installed same week. Would recommend to anybody looking to have work done

Robert and Marvin were very professional, courteous and efficient as they installed our new toilets and shutoff valves. We also appreciate Marc who was here to help evaluate our situation earlier in the week. We highly recommend Paschal!

Excellent service! I highly recommend!!

I had a problem with my heater and Kevin came out to fix it. He was such a polite acknowledge technician. I now have heat and I would recommend Pacal to anyone. They’re a great company and Kevin was a great technician. Thank you.

Garey did an excellent job servicing my Generac. I knew it had not been working as it should, and for good reason—the battery was dead. Garey explained my options, then replaced the battery as requested. He was prompt, friendly, and efficient, working as though it wasn’t cold outside. I am thrilled to have my Generac back! Merry Christmas to Garey and all!

Thank you for your great service. I made the appointment on the computer yesterday. You schedule it for the next day. Thanks for fixing my heater on this very cold day. Your tech Jacob Wright was very professional did a great job figuring out the problem and fixing it. We have heat tonight!!! Thank you!!!

Excellent, professional and courtious repair and service from everyone. Will use Paschal again. Thank you all.

The plumber who came to our home was very professional and knowledgeable. He took care of our two issues very quickly.

I was in need of some quick repairs everything up and running 2 hours later

Very professional explained the task at hand and worked smoothly and efficiently. Pablo Lopez is the man to request!PASCHAL AIR PLUMBING&ELECTRICHAPPY HOLIDAYS 😃

Great communication, professional and reasonable.

Tanner our service rep completed an outstanding inspection of our heating unit. Very knowledgeable on our system and it’s history

Plumbing review was a great idea and was very quick. I now know what and when I'll need to do repairs.

Incredible technician, Jake Wright. Great customer service and knowledgeable!!!

Fast service!

Kevin did a wonderful job yesterday. He was very knowledgeable and easy to talk to. Would definitely recommend.

Tech was on time. Explained status of system and checked the price of repair parts to see if it would be better financially to install a new system.

Fast and professional

Wonderful experience. We bought a new Trane furnace and a heat pump. The one HVAC person who came was done in one day. Excellent service from estimate through install.

Quick, knowledgeable technicians. Great customer service end to end.

Logan is the best! very kind and knowledgeable with the unit I have Paschal needs more people like him they could learn a few things from Logan to have better customer services

Complete and thorough service. Tech was friendly and answered all our questions. We highly recommend this company.

Very nice and very helpful and explained what he was doing

Caleb got it done.

Josh is incredibly courteous, knowledgeable and kind. I appreciated his patience. Thank you so much for replacing my porch light! I don’t have to grill in the dark anymore!!! Yay!

Joseph was the technician that worked on the heater. He was very polite and knowledgeable of his job. He answered all my questions! Excellent job!

Great ones time service...

Aj was wonderful..efficient..teaches me on what's going on..smiled whileGoing up and down 2 flights of stairs..worked in a hot attic..itWas 90 degrees outside..workedUntil 5pm..watched with concern as Aj and Christian moved water tank past hairline..and thenUsed a strap to get it up ricketyWooden pull down attic chairs.Was beyond efficient..NeverHave had such a smart capable worker in my home.Turned down two plumbingBusinesses who gave meRidiculous plans to solve myProblem..Aj made absoluteSense..I fully agreed with hisPrecisely explained plan.He is one precious young man.

Kevin was amazing and so helpful 10/10 recommend!

Very kind and professional people, answering the phone and the service technician. Questions were answered and tips given to help keep the drain line clear which was clogged.

Customer service was friendly and they came out to fix our a/c right away. Super professional as always. Thanks to everyone at Paschal.

Rick was so helpful and friendly! He gave us a lot of useful information and answered all our questions.

The technician was courteous, competent and successful in resolving our issues.

Our technician, Jake, was prompt and very knowledgeable. He had our heat working as good as possible until we get our new furnace. Our salesman, Mark, was super friendly and knowledgeable as will. He offered us multiple options and was not pushy. The kind of person you want to deal with.

Caleb was fantastic! Very polite, quick worker, excellent explanations, and helpful hints for the future!

Kevin was awesome

Sump failed and filled crawl space with water getting in HVAC unit. Michael came out diagnosed problem, ordered parts and fixed unit on Friday after Thanksgiving. Unit warmed house back up in one hour! Thank you Michael with Paschal

Zach is very professional and does good work

11-27-24Very pleased with Casey, the technician that came out. He was very knowledgeable and offered suggestions on improving my system. Very impressed with him.7-10-23I am not happy with any off hour assistance because there isn’t any. I have called several times and put a note on the website that my air conditioner is not working properly. They have been out two or three times for the same issue. This is a new unit and I have had several issues with it already. When the service guys come they are very helpful but I wish they had off hour service. I am frustrated with my unit.7-12-23I am updating my review. Larson’s came out and repaired my AC and so far it is working wonderful. The guys who came out were very professional and genuinely concerned about the issues. Work was done efficiently.10-24-23Routine maintenance for winter done today. Josh was the technician and he did an excellent job and very professional.

Casey was very informative as to what I need to do about getting a new mini split installed. I had another independent contractor install my second unit and he screwed up the installation and then ghosted me when I had issues with the new unit. Having a reputable company install another new unit and stand behind it is comforting.

Technician, Zak showed up on time and performed excellent service, reviewed the findings. I called the day before Thanksgiving and he was there 1.5 hours after my call. Paschal Air was the 8th HVAC company I called that morning! 5 stars top notch company, will use again! Ask for Zak if available!

We woke up after an overnight cold front and our house was below the set temperature. I called Paschal first thing and Kevin was here within an hour and a half.He quickly found the problem and corrected it. A gas valve had been turned off during our seasonal inspection, to test the pressure in the system. Since it has been 70°+ in OK since our service, our heater has not been called on by the thermostat.Kevin was great and very personable. I look forward to working with him on service calls in the future.

Seth did a fantastic job explaining the process to us as he did maintanance on our furnace in preperation for winter. He was friendly, timely, and courtious. Would recommend you all to anyone. Thank you!

Visit went very smoothly. Zac answered all my questions and did not try to sell me on anything.

Quick and great customer service

Furnace service check

Bryce was very friendly and knowledgeable. He did a good job and we were nice and warm last night. Thank you for coming out so quickly to preform our winter heater check up. Renee’

The personal with paschal were good at making me understanding the job to be done.

Kalieb is great. He is very knodgeable about our system and was very through.

Isaac was super fantastic, got things done in a timely manner and was even friendly with our dogs! He even showed us a great way to unfold our ladder… Much more efficient!

Excellent friendly service from Kevin. I would recommend him to anyone. Thank you

Met today with Corey Montgomery from Paschal regarding my HVAC system preventative maintenance plan. Corey was great to work with every step of the way. He was very knowledgeable and could answer any question that was presented. I strongly suggest to contact Paschal Air, Plumbing & Electric for any HVAC, plumbing or electric needs in the Hot Springs area. Ask for Corey!

The technician took the time to explain things and was very knowledgeable and was able to show me every step of the process and what he was doing and how he was doing it and why he was doing it.

Our technician was very professional and was able to come earlier to get out system check up done.

Everyone was great to work with! Our heater was blowing cold air and the house was 63°. When I called someone promptly answered and had a tech out within an hour or so. Kevin was our tech and was fantastic. He went through our system thoroughly and had it back up and running in short order. He was very careful to answer all our questions. I would give him a 10 star review if we could.

Justin replaced our garbage disposal. He is very pleasant and is knowledgeable. Highly recommend him for plumbing service and repairs

Joseph was great, answered all my questions. He also noticed a potential problem we might have with our gas line that was running above ground and should be buried below the frost line. Was able to call to schedule the company to repair the line.

Excellent work. Quick and high quality

Bryce is wonderful!

Trustworthy, works efficiently, professionally, and very polite. I wouldn't consider using another company and highly recommend Paschal! Thanks again, Bryce! You're were so detailed in finding the problem. Sorry you had to get so dirty, but loved your response! "This is what I do, and enjoyed helping you!" Sweet smile, Bryce! 😊

Very professional. Explained everything very well.

We have heat, yea! It didn't take long either, Bryce Barton was very nice and respectable

Aaron came over to my house it was professional he was polite he did a good job he offered me some products I signed up for the maintenance program and I'm very happy

Paschal always has the friendliest employees.

Seth and Colby were super in handling my air duct issues. They were both personable and professional. They called ahead, arrived on time, explained the process and went right to work. They were very knowledgeable and thorough in their work. I will use them again.

Payton (the tech) was very informative and did not hesitate to answer my questions.

Calab was wonderful kid and very nice great job and thank you

Dakota was pleasant to deal with. Very courteous and professional in his approach.Explained our options in understandable language. Hope all your techs are this good.

Called about a gas odor. Young man went to every nook and cranny checking. None found, but he did his due diligence and left no stone unturned!

Josh and Tony went above and beyond to get our water heater installed. They had to do some running around to get the proper parts and equipment and ended up working past their normal quitting time. They did so with a smile. Thanks again guys.

Great service,

Technician was personable and timely! Zach explained exactly what the issue was with our ductwork and took videos and pictures of the crawlspace. He was very friendly and professional!

Our technician, Payton, was very meticulous about his work. Working by himself, he did a fantastic job installing our combo air and heating system. His work ethic is great and was very informative about all the bells and whistles that came with our system. Proud to pass the word on Paschal.

Casey was very friendly, knowledgeable and very thorough. He saved us money in areas that he could, which we all can appreciate in a service person.

Everyone I’ve ever communicated with really knows what they’re doing. I can sit back and relax knowing I’m not going to get screwed over.

Great company

Tyler quickly found and corrected my cooling problem. He was very professional, explaining as he went. He very efficiently fixed my air conditioner and checked the house to make sure the unit was cooling. I am more than pleased with his work.

Technician was polite, on time and efficient. Excellent service overall.

Always fast and professional.

I’m completely satisfied with not only the ongoing maintenance but I have had a couple of other issues that they came out on short notice and they immediately took care of. Their technicians are great also. Very knowledgeable and respectful. Paschal operates as though they are a small hometown company with the customer in mind and that I appreciate from the bottom of my heart

Our technician John Brooks showed up on time and was efficient in completing his work. He came in with all his tools, no extra trips. He was considerate of my dog and made sure she didn’t get exposed to the furnace wires before he took the cover off. Great guy, great service!

Tec. Was great everything’s fine

The Technicians are always on time and are polite, knowledgeable. Would highly recommend them for your heating & cooling maintenance or problems.

Always quick and efficient. Love that they call you before they’re coming. Very professional.

Casey C. was very professional, working under duress (I couldn’t remember my access code to my thermostat), but was able to explain to things that I needed to do. Since it all made sense to me, I will be having someone to come back and make those changes!

Nick and Caleb did amazing work. Very professional and thorough with their explanations. Great work and highly recommended

We are very happy with the sale and installation of our mini split system. The installation crew did an excellent job of showing me where it would go and explaining how to use it. Clean up afterwards was great, they treated our house with respect. I would definitely recommend Paschal.

Yasua, came today to do an air conditioning tune up and maintenance. Yasua was awesome, very professional, polite, informative and all around great guy. He spent a lot of time with us explaining different options that he could do to help with some issues we are having. We will be calling him again soon. Great young man and a great company. Give them a call!!

Professional and thorough.

Fast service with great customer service!!

Bryan did an awesome job, very polite and courteous. He cleaned up and my problem is resolved.

Very professional and detailed in explaining to me the work performed. Will definitely use Jorge Diaz again. Thank you for your great service

I just want to say she was informational and on point for what she was doing and talking about. I enjoyed the fact that she spoke about the unit as though it was first nature to her. Keep up the A1 work... Miss Tiffany for the win🥇

Darrick was amazing!

Floyd Mccleland was very courteous and a life saver. He explained the whole process of Fixing the A/C. Made me feel at ease and did a great job. Thanks for helping my family and I.

While we have generally had very good luck with your technicians, Marquis stands head and shoulders above your already highly-qualified staff. He is extremely competent, articulate, and professional. I hope you appreciate just how well Marquis represents your company.

Floyd McLellan was our service tech today for our maintenance service. He was very detailed, took his time and provided incredible service. He was not pushy, provided detailed quotes on recommended items and had a lot of pictures to show the work. Not only was the service incredible, but is the nicest tech that I’ve had the pleasure of meeting. Super friendly, polite and was not in a rush and took his time to explain what he did and answer any questions. Was a great experience.

Darrick went over everything with me before I agreed to anything. He was determined, efficient and knowledgeable in his work efforts and ethics. Stand up guy with the company. I will be switching to their monthly plan. Thank you!

Reason I use Paschal is for your great service, also your techs. I had AJ DeWolfe today for plumbing issue, he was thoroughExplained and fixed the issue. Very courteous and polite young man. If ever in need again I hope AJ is available.

Very helpful!!

I was able to get an appointment immediately! My tech was on time, extremely friendly, determined my problem quickly, and solved it even faster. And the bonus was he was not intimidated by my very large dogs. Highly recommend.

Fantastic experience ! Great communication and work was done on point . Would use this company anytime ! Charley did a great job before and after work was done .

I was very pleased with the service. Christopher had the AC back up and running in a short period of time. It's also great that Paschal Air had a technician just hrs. after I called.

They were courteous, quick, and the air fills so good.

AJ, was a great service technician. He isprofessional, polite, patient and explained everything thoroughly.

Tiffany was quick to arrive, quickly assessed the problem and fixed at an affordable rate! Thank you!

I like their communication system which enables prompt responses and updates. Jobs were swiftly done. Kudos to Mr. AJ, Plumbing professional who addressed my concern under sink in the kitchen. The problem was solved quickly. Thank you.

Fast, thourough, and communicative. Sterling was great

Excellent service.

Responded promptly to inquiry. Quote was reasonable. Excellent work repairing pinhole leak in main water line. Thanks to Charley and Garrett.

Arrived right on time and was able to watch their approach on the map. Tiffany was very nice as well as efficient. Highly recommended.

Thorough maintenance check. Explained everything well. Very courteous.

Marquis Smith did an excellent job. He corrected the mistakes made by the previous service technician and took pictures to submit a claim for damages for us. Very polite and knowledgeable, he knew what he was doing.

I am very pleased with the service I received from the plumbing appointment I had this week from Paschal. Sterling did an excellent job of evaluating my entire plumbing system. He explained everything to me, and I learned a lot about my current plumbing situation and what to look for in the future. I will continue to use Paschal for my Air, plumbing, and electrical needs.

We've had Paschal come to our home twice now, and both times were great experiences. Today, Bo was here for about 30 minutes to check things over and gave us a good report. We are happy to have them as our heating and cooling company.

Trae was amazing, got the work done efficiently, professionally and was friendly

Always very responsive to messages for service, even after normal business hours. Service Tech Oscar was friendly, polite, and efficient---and took time to explain the issues in detail (but also simply enough for me to understand). I've used Paschal both for complete A/C replacement and also for regular maintenance and repair, they have been great in all situations.

The tech was so polite. He put on booties before entering my house. I.could track when he would be here. He explained a future problem I might encounter, but felt my system was running fine for now. Be advised a service call only applies to one unit.

What a nice guy. He explained everything to me and gave me recommendations but wasn't pushy. I've always had a good experience with this company.

Very professional, listened to what was wrong, and was able to fix the issue! 10/10 recommend!

Great job by Floyd Mcclelland in servicing my ac today.. routine maintenance revealed a need for some replacement parts that he quickly and with excellent customer service replaced! Thank you so much, Floyd, for your hard work on a very hot day!!

Great Service and good explanation of what I need on my AC

The guys were great and quick.

Had two full AC Units replaced. The installers were fantastic and extremely professional. Shawn Monson was honest and professional. Ive been with Paschal and prior Walker since 2010. Very reliable, prompt and professional. I give them my highest recommendation!

Technician came on time, was friendly and professional. Explained findings and recommendations. Happy with the service.

Great job. I’m very happy with it they are great I recommend it

Really professional, efficient and friendly. Appreciate the quality services provided.

Definitely a five-star company. We had a multi head ductless system installed and am amazed at how well it works. Called Larson Heating & Air on June 15th, Kirk & Gabe came out the very next day (Friday) and assessed our situation, that afternoon I received their quote, the following Monday I called and told them to proceed with getting the units ordered. Thought I might be looking at 3 -4 weeks but got a call the very next day saying they’d be there to install the following Tuesday and Tuesday the install was completed!! The system is fantastic, every one of the guys from start to finish were great, friendly, professional but most importantly knew exactly what thy were doing. My wife cannot get over how quiet this system is, you cannot hear anything inside or outside. We can sit under the gazebo in peace and quiet for the first time. Me, I’m a little more partial to how well this system works, how quickly and efficiently it cools the entire house. As you can probably tell, I’m more than quite pleased with Larson and the work they performed.

Corey is very professional and good guy.Repaired my AC on time and above my expectation. Keep up the good work.

Technician was very knowledgeable, answered all my questions.Great personality!!

The technician was prompt, careful and thorough. He checked the equipment inside and then checked the outside unit. He answered all my questions. I recommend Oscar for a great job.REP.

Today Paschal Pro Sterling Bridges installed a new gas water heater for me, replaced old valves and lines, installed a flood stop, and added everything needed to get me up to code. Sterling, the main technician, was not only punctual; he was extremely knowledgeable, polite, thorough, and willing to answer any and every question I had. Chris and Christian also helped some throughout the process, and I truly appreciate ALL of the young men, their hard work, and expertise. Paschal was very good about communicating with me and getting the job scheduled quickly as well as keeping me informed on the tech’s arrival; I even received a photo of Sterling before he got here, which was a nice touch too. Thank you again, Sterling, for being such a NICE young man, answering all of my questions, your expertise and explanations on every facet of my new water heater, and your willingness to do any and everything you could to make this a great experience!😊

AJ was friendly, patient, and helpful. He spent several hours with Rheem to troubleshoot our Rheem Tankless Water System. He took the time to show us what he was doing and explained why. AJ communicated effectively with the manufacturer and us, his customers. Excellent service! Top notch!

New company (Larsons) took over for our old company Hutches repair. They haven’t missed a beat. Polite, informative, easy to work with, and great customer service. Couldn’t be happier. Now hopefully our fuel bills will go down due to energy efficient units.

The technician was very personable and knowledgeable. Felt like he was honest and only recommend what was necessary. Highly recommend him.

I hired Paschal because my AC was not cooling. The tech was able to determine the problem and get it resolved quickly.

Thank you for fixing my AC.

Great service. I appreciate the process from start to finish. Notified of the appointment,confirmation of the appointment. Notified who was was coming with picture and information about the tech. I as not able to be there but had enough time to have a family member there. The problem was looked at and hopefully fixed. Now I can look at trying to fix the damage it left behind. Thank you for what you do. Sister said he was great.

Called them today and they came today! Nice and professional.

Wonderful company. And our service guy Joshua was great.

Bobby and Garrett did a great job replacing the shower cartridge in my bathroom. It was a big job and took quite a while. They left the bathroom clean and just the way they found it and now my faucet works better than it ever has!!! Very professional and knowledgeable!!!

They texted when they were headed our way, sent a picture of the technician that was coming. Very happy with their work!

My air conditioner suddenly stopped working. I mentioned this in passing to their HR representative, Makayla. She suggested that I call customer service to get a quote. When the technician came out, he was so thorough and professional. He showed me his recommendations Along with price quotes for temporary repairs as well as replacing the entire unit. I was surprised with how reasonably priced the quotes were. I decided to replace the entire unit. I would definitely recommend this company.

We have used Walker for years and appreciate them very much. They have put in two HVAC systems and done routine checks and maintenance on a regular basis. Their guys know their stuff and have never steered us wrong or tried to upsell us on anything. The updated scheduling system needs some tuning up and it would be nice to receive a heads-up if technician is more than an hour beyond the 4-hour window given. Calvin is awesome -- so knowledgeable, focused, and thorough. I flip on my systems with the confidence that they are in good shape and safe. Now, if you y'all could bring some fall weather! [Edited in 2024] I continue to experience issues with their automated scheduling service: multiple 'reminders' and exhorting me to make appointments I've already made. Have talked to them about how annoying this is. Also: talked to them about reminding their techs to stay focused on the issue at hand and STOP opining on my household decor OR my decision to have carpeting in parts of my home. It's none of their damned business! Very awkward. If service wasn't good, I would switch companies because of the unnecessary comments about my home decor. Stay on task.

Great experience. Came out within a couple of hours after we called them. He had the problem resolved within an hour.

Charley Westmoreland, came out today and did some work in the front yard. He did an excellent job. I would have given him a 10 star review if they had it. We have never had a such a good plumber before. We plan on asking for him from now own.

Placed my water heater and repaired the pipes and gas line. They were fair and explained the pricing. They were only called in for an estimate, and they did the work same day. The technician Pablo was very professional and patient. I would give them six stars if I could.

Samuel was very nice and well spoken he change my light fixture out in a timely manner did a very good job..Thanks Paskcal for your service

Prompt service, good work.

They’ve helped us repair a clogged drain two years in a row. This year, Jorge Diaz was our technician and spent almost two hours in 88 degrees inside repairing our HVAC unit. He was beyond kind, progressional, and went to a lot of work to ensure it was fixed for us to have air that day. He is the best of the best and would recommend to anyone! Paschal have themselves a good one

all I can say is Kameron, who services Hot Springs Village, is an awesome person. He was very helpful to me during my time of stress. whatever Paschal is paying him isn't enough. They better hold on to this guy as long as they can. Great Job Kameron and thank you very much for your help and professionalism.

Herbert B. was friendly and professional. The quality of his work was excellent!

James is the best 👌 he worked very very hard for fixing the water leak in my house it was so hot ( 113 f) !!Special thanks to this great man.Thanks again Mr. James.

We have a unique home layout due to add-ons done over the years and almost no room was comfortably heated or cooled. When it was time to replace our old unit, we got multiple bids, and, in the end, we chose Walker AC & Heating (now Paschal Air). Mark and Cory thoroughly discussed our needs and designed a system adding new returns and improved duct paths. The new system is extremely quiet and energy efficient. Best of all, our entire house is finally comfortable! I highly recommend Walker AC & Heating.

Super great service and very politeThank you

We had Ya'll out to diag. our furnace. It went out during the recent ice storm. Response was quick, the repair had us comfortable and warm! And we WILL use you again!

We woke up to no heat last Thursday morning and left a voice message with this company. We promptly received a call back and were able to schedule a service call for the morning. Samier called when he was on his way and was able to arrive and resolve the pressure switch issue by cleaning the inducer port before noon on Thursday. Everyone I interfaced with from scheduling the service call to the completed repair were very professional, polite, and personable. Thank you for the wonderful service!

Was extremely polite and professional. Informant about my system.

Repair completed. Would have saved me expense if customer care had met for consultation prior to replacement of part.

Our furnace was out. Britton came and got it going. He had to get a part but he came right back. He was very nice and knowledgeable.

Just moved in the area a few months ago. I now realize why Paschal gets such great reviews! Their staff is very professional and knowledgeable. Their management has integrity and class!

Plumbing service . excellent. He explained everything he was doing and why. Polite and friendly. Will continue to paschal in the future.

Excellent service and repaired my leaking faucet in record time.

Jorge was super polite and did a great job! First time to use this company and we will be repeat customers!

Great young man.

Had Paschal out today over an issue with our heater. Seems to be a wire that was not on tight enough. Very nice young men.

Always great service and professional service people. A+

Samier Martinez did an excellent job. He informed me when he was on his way to my home, was on time, answered my questions and did his work professionally. I appreciate his service.

Fast and courteous and explain what he was doing.

Mr. Diaz was very professional and polite. He took his time doing the maintenance check on the heating portion of the HVAC system. He also completed a carbon monoxide leak test at the end of the maintenance inspection. Everything was in great working order with no issues. He recommended a new air filter and I told him that was on my to do list the day of service. The filter was 90 days old. I changed out the filter the same day. I also renewed the annual maintenance yearly fee for 2023. Very satisfied with Mr. Diaz and Walker/Paschal HVAC service.

Diagnosed issue after isolating different components. Believes thermostat may be failing, as several times recently the unit continues to run although the temperature is above the setting. Only complaint, and not with Benjamin in anyway, is that the prices for installing a new thermostat and for a matching replacement thermostat are well beyond reasonable. I will be doing the replacement myself.

Great job. Thanks

Travis was amazing!! 5 star services

The tech was professional, courteous, and knowledgeable. He did not try to sell me a brand new system like some other AV companies do. I was very happy with them.

According to my husband, who knows about Hvac and is very hard to please, David was friendly, good with recommendations, good at explaining, and very knowledgeable in his field.

From initial visit to final installation of our new furnace every interaction and communication was clear, concise, and professional. Their focus on the customer and the relationship is evident before, during, and after the sale. Great experience with utmost confidence. Thank you!!

All Good

Wes was very professional and knew what he was doing when it came to repairing my heating system.

Benjamin was great.During the diagnostics today, He did not provide assumptions, he actually checked his theories and found the root cause of the problem. He is very handy and it appeared that he also had a great support from his colleagues at the office. When he was trying to figure out the problem he was able to reach out to more experienced people and receive recommendations.Highly appreciate the hard work today.