We are taking the following precautions due to the COVID-19 virus. All of our technicians have masks, glasses, latex gloves and shoe booties if they have to enter your home. Our technicians also have hand sanitizer and disinfectants that they use after every call.
If we are there to do maintenance and we don’t have to come inside your home to get to the equipment, we are asking homeowners to adjust the thermostat for us so we can do the system maintenance without entering the home. We will not be shaking hands and will keep our distance from customers.
Snow and ice damage can leave you without heat in the coldest part of winter, so take steps now to ensure that the outside component of your heat pump is protected. First, make sure the outside condensing unit sits on a properly constructed base above the level of the usual winter snow drifts. This will protect it from damage and keep it operating efficiently.
Here are two reasons your heat pump’s outside unit shouldn’t sit on the ground:
Drifts of snow prevent air from circulating across the coils and keep the condensing unit from operating efficiently.
Keeping the equipment off the ground helps prevent damage from ice buildup. During the defrost cycle, snow, ice and frost will melt off the coils, and the water will refreeze at the base of the unit. Over time, the ice buildup can damage the coils.
Even if you have raised the condensing unit the recommended distance off the ground, high drifts from unusually heavy snows and strong winds can build up around the equipment. Keep an eye on your heat pump when conditions are right for high drifts, and clear away snow and ice that collects around the equipment.