Newport, AR

Maintenance on generator

The service was stellar as usual!Stefan, our service technician was very thorough.

The tech that came out was very professional amd courteous. Knows his stuff.

Excellent Service, I had SmartGuard Detection System installed today

David did really good job. Thanks to all.

Quick, knowledgeable, friendly with Kevin. Tried all possible issues before replacement.

Excellent service in a timely manner. I would highly recommend this company.

Actually answered phone and made appointment. Came out same day and installed today! Great technicians all. Thanks so much!

Technician arrived when he said he would and was very friendly and courteous. Worked thoroughly and efficently.

Chris answered all my questions clearly and calmly, explained the likely cause of the problem and then resolved the problem quickly. A very good experience.

Shane was very knowledgeable and kind. Paschal helped me with problem the next day of call. Had been without heat for a week. The Carrier certified places hadn't been very helpful (Lamar Clements). But the Mt Vernon (Dion's), location helped me find your number. Dion's said Carrier Payne warranty owed them money and couldn't do service.

Had a very good experience with Paschal air, Plumbing & Electric. My first time using them and was very impressed. I give them a five star.

Very positive

Richard did a great job, and He found the problem and He fixed it in no time. He was really friendly.And I like that he took his time to answer all of our questions that we had.And definitely I will be using their service again if I ever need it.

Logan was punctual.He explain step by step what was going on with my heat and he cleaned up when done. Very professional.

Pascal’s did a great job for us, technicians are very professional and Francisco Torres did a great job. Every time he went to get a part or a tool from his truck, he would take off his booties and reapply them when he came back into our home. He was very knowledgeable about his job and seemed to care about my concerns. He took the time to explain what he was doing, and took care not to bump against any of the walls with his ladder and cleaned up after himself with the vacuum .

Plumbing technician was prompt in responding to my service request and very courteous and knowledgeable. He explained the problem and the solution. He was focused and efficient in fixing the leak under my toilet. Would recommend Paschal.

Excellent service, quality work, new central ac/heat installed same week. Would recommend to anybody looking to have work done

Colby from paschal came to my moms house bc the sink toilet and tub was backing up he dug in the ground found a busted pipe from roots he still only charged us the service fee he was very friendly and explained everything in detail very well told us about there payment plan and got us fixed up we will be using them to do the job very nice!! Keep up the good work colby. Colby and Andrew came out and fixed our plumbing issues they did an amazing job very friendly and great service hope to get them again to fix the other. Keep up the good work

Robert and Marvin were very professional, courteous and efficient as they installed our new toilets and shutoff valves. We also appreciate Marc who was here to help evaluate our situation earlier in the week. We highly recommend Paschal!

As always, this company and everyone involved has been wonderful to do business with.They are prompt to schedule an appointment and very clear on the work done and cost estimate.

Terrific service - I particularly appreciate the service the technician gave us and how personable he was. It is really cold outside but he took his time to make sure all was working g properly.

Excellent service! I highly recommend!!

I had a problem with my heater and Kevin came out to fix it. He was such a polite acknowledge technician. I now have heat and I would recommend Pacal to anyone. They’re a great company and Kevin was a great technician. Thank you.

Garey did an excellent job servicing my Generac. I knew it had not been working as it should, and for good reason—the battery was dead. Garey explained my options, then replaced the battery as requested. He was prompt, friendly, and efficient, working as though it wasn’t cold outside. I am thrilled to have my Generac back! Merry Christmas to Garey and all!

Thank you for your great service. I made the appointment on the computer yesterday. You schedule it for the next day. Thanks for fixing my heater on this very cold day. Your tech Jacob Wright was very professional did a great job figuring out the problem and fixing it. We have heat tonight!!! Thank you!!!

Excellent, professional and courtious repair and service from everyone. Will use Paschal again. Thank you all.

The plumber who came to our home was very professional and knowledgeable. He took care of our two issues very quickly.

The 2man crew came, listened to what I wanted, assessed the situation, offered some cost savings ideas, after we agreed they went right to work. Great work at a fair price. They kept me posted with any gotchas that arose due to prior electrical work by others. Communication was terrific. Polite, efficient and cleaned up afterwards! A plus.

Great Tech! Outstanding service.

Fast friendly and informative with reasonable prices and a plenty of payment options if needed.

I was in need of some quick repairs everything up and running 2 hours later

Very professional explained the task at hand and worked smoothly and efficiently. Pablo Lopez is the man to request!PASCHAL AIR PLUMBING&ELECTRICHAPPY HOLIDAYS 😃

The technician was knowledgeable and solved the problem and fixed it quickly.

Great communication, professional and reasonable.

Friendly very helpful. Always know the answers to your questions and if not they will find out and let you know.

Tanner our service rep completed an outstanding inspection of our heating unit. Very knowledgeable on our system and it’s history

We have all of our services for electrical, a/c and plumbing done by Paschal and we love the service. Today, Marin and Grant serviced out water heaters, and although we have a rather complicated set up for our water heaters in a small closet, they tackled the job with patience, efficiency and professionalism. It took them a little longer than they expected due to our crazy set up, but never complained and went about their work in a timely manner, leaving with the same great attitudes they arrived with. Thank you, Paschal!

Plumbing review was a great idea and was very quick. I now know what and when I'll need to do repairs.

Incredible technician, Jake Wright. Great customer service and knowledgeable!!!

Fast service!

Kevin did a wonderful job yesterday. He was very knowledgeable and easy to talk to. Would definitely recommend.

Tech was on time. Explained status of system and checked the price of repair parts to see if it would be better financially to install a new system.

Fast and professional

Wonderful experience. We bought a new Trane furnace and a heat pump. The one HVAC person who came was done in one day. Excellent service from estimate through install.

Quick, knowledgeable technicians. Great customer service end to end.

Jesse was very helpful.

Excellent service and detailed instructions

Zach and Riley were very courteous and professional. They were on time and completed their work efficiently. Andre did a great job of faucet installation and repair.

Logan is the best! very kind and knowledgeable with the unit I have Paschal needs more people like him they could learn a few things from Logan to have better customer services

Complete and thorough service. Tech was friendly and answered all our questions. We highly recommend this company.

They were great I would recommend them to anyone needing a replacement of heat and air conditioning 10 in my book!!

Very nice and very helpful and explained what he was doing

Caleb got it done.

Josh is incredibly courteous, knowledgeable and kind. I appreciated his patience. Thank you so much for replacing my porch light! I don’t have to grill in the dark anymore!!! Yay!

Joseph was the technician that worked on the heater. He was very polite and knowledgeable of his job. He answered all my questions! Excellent job!

Great ones time service...

Very knowledgeable, patient and friendly. Attention to details was a top priority. Very happy with my experience.

Aj was wonderful..efficient..teaches me on what's going on..smiled whileGoing up and down 2 flights of stairs..worked in a hot attic..itWas 90 degrees outside..workedUntil 5pm..watched with concern as Aj and Christian moved water tank past hairline..and thenUsed a strap to get it up ricketyWooden pull down attic chairs.Was beyond efficient..NeverHave had such a smart capable worker in my home.Turned down two plumbingBusinesses who gave meRidiculous plans to solve myProblem..Aj made absoluteSense..I fully agreed with hisPrecisely explained plan.He is one precious young man.

Kevin was amazing and so helpful 10/10 recommend!

Very kind and professional people, answering the phone and the service technician. Questions were answered and tips given to help keep the drain line clear which was clogged.

Customer service was friendly and they came out to fix our a/c right away. Super professional as always. Thanks to everyone at Paschal.

Ty was very courteous and knowledgeable in our unit. He answered all of our questions and did his job efficiently..

As usual Pascal has provided an outstanding service. Robert Davis was professional and personnable. Thank you!

Rick was so helpful and friendly! He gave us a lot of useful information and answered all our questions.

Professional, friendly, polite, and knowledgeable. Was able to talk at length about contributing factors to HVAC woes, and general maintenance best practices. I cannot give higher marks for service and professionalism.Update 11/30/2024:HVAC system has been serviced on a regular schedule since installation. A few minor system upgrades have been added in after installation. Each service is basically the same. The technicians are prompt, polite, and professional. The service cost is in line with what I expect to pay.Years after installation this company is worth every single penny we’ve put in.

The technician was courteous, competent and successful in resolving our issues.

Pablo and Andrew were very nice and professional. Would definitely recommend Paschal for any future services.

Michael was very professional and friendly. He did a great job explaining what he had done on his maintenance visit.And I’ve also had Team members Mitchel and John come install a new HVAC system. Both men were very professional and considerate. They worked diligently and completed the job in good time.Then I’ve also had Alex and Eddie from the plumbing team come and do a hot water tank flush, plus, look over my indoor plumbing fixtures. Both young men were polite and professional and very helpful!Trey came to install the faucet and toilet and he was great. Again very polite and professional.

Our technician, Jake, was prompt and very knowledgeable. He had our heat working as good as possible until we get our new furnace. Our salesman, Mark, was super friendly and knowledgeable as will. He offered us multiple options and was not pushy. The kind of person you want to deal with.

Caleb was fantastic! Very polite, quick worker, excellent explanations, and helpful hints for the future!

Kevin was awesome

Had an issue with the drain pipe and overflow system on one of the heating units - water bubble in the ceiling directly below the unit. Our “normal” company (who installed the unit May 2024) couldn’t get out until Tuesday. Dan Crotts from Paschal was there inside of an hour. He quickly diagnosed the problem, fixed it, and even redid the alarm system - which was wired incorrectly. 100% professional and thorough. We are switching to Paschal for our heat & air service!!!

Sump failed and filled crawl space with water getting in HVAC unit. Michael came out diagnosed problem, ordered parts and fixed unit on Friday after Thanksgiving. Unit warmed house back up in one hour! Thank you Michael with Paschal

I have confidence and peace about the service I received from your company. I intend to call on Paschal for all my service needs. Your technician represented you well.

Zach is very professional and does good work

11-27-24Very pleased with Casey, the technician that came out. He was very knowledgeable and offered suggestions on improving my system. Very impressed with him.7-10-23I am not happy with any off hour assistance because there isn’t any. I have called several times and put a note on the website that my air conditioner is not working properly. They have been out two or three times for the same issue. This is a new unit and I have had several issues with it already. When the service guys come they are very helpful but I wish they had off hour service. I am frustrated with my unit.7-12-23I am updating my review. Larson’s came out and repaired my AC and so far it is working wonderful. The guys who came out were very professional and genuinely concerned about the issues. Work was done efficiently.10-24-23Routine maintenance for winter done today. Josh was the technician and he did an excellent job and very professional.

Jared was real nice and professional upfront with all the questions I ask. He deserves a 5star Thanks so much

Amazing job . Very nice people. Definitely going be new customer

Tech very helpful

Tony the plumber was absolutely phenomenal and highly knowledgeable. He answered our questions above and beyond our expectation. He was professional while being friendly and displayed amazing customer service. We will be using Paschal for all of our plumbing needs (and requesting Tony).

Service was a expected, and all sent well. Alex was of great help answering to all my questions, and made a good job today.

Casey was very informative as to what I need to do about getting a new mini split installed. I had another independent contractor install my second unit and he screwed up the installation and then ghosted me when I had issues with the new unit. Having a reputable company install another new unit and stand behind it is comforting.

Quick response. Professional work. Courteous. Attention to detail. Helpful. Above and beyond expectations.

Technician, Zak showed up on time and performed excellent service, reviewed the findings. I called the day before Thanksgiving and he was there 1.5 hours after my call. Paschal Air was the 8th HVAC company I called that morning! 5 stars top notch company, will use again! Ask for Zak if available!

Bobby was friendly and helpful. I would recommend Paschal to my friends and colleagues.

Tyler was very professional and informative when he explained what he/ Paschal could provide. He also took time to answer all my questions. He is an asset to your team!

We woke up after an overnight cold front and our house was below the set temperature. I called Paschal first thing and Kevin was here within an hour and a half.He quickly found the problem and corrected it. A gas valve had been turned off during our seasonal inspection, to test the pressure in the system. Since it has been 70°+ in OK since our service, our heater has not been called on by the thermostat.Kevin was great and very personable. I look forward to working with him on service calls in the future.

Seth did a fantastic job explaining the process to us as he did maintanance on our furnace in preperation for winter. He was friendly, timely, and courtious. Would recommend you all to anyone. Thank you!

Seth was professional and explained the maintenance program.

Visit went very smoothly. Zac answered all my questions and did not try to sell me on anything.

Quick and great customer service

Furnace service check

Tyrone serviced my heat pump. He answered all my questions about the usage of the heat pump so I can understand how it works. I have been Very pleased with the service provided by Paschal’s.

Would recommend Bryce with Paschal to anyone! After two guys came to “fix” our problem the issue was still not resolved. Bryce came out and was able to identify the issue instantly and fix the problem at no extra charge! Will definitely request him as our technician anytime we need anything!

Bryce was very friendly and knowledgeable. He did a good job and we were nice and warm last night. Thank you for coming out so quickly to preform our winter heater check up. Renee’

Needed an appointment. Process was easy smooth. Cost was very helpful. Kept everything simple and professional.

I recommend this company. I called them and in just a few hours came to my property and fixed my furnace so glad we didn’t have cold anymoreThank you Robert Shepherd

Logan from Paschal was outstanding! He was prompt, kind, knowledgeable and efficient.o

Kevin was very helpful

Paschal has been our go-to company for all our HVAC, plumbing and electrical since we moved here six years ago and we’ve never been disappointed with them. They installed our new whole house generator this time and we’re still just as timely, communicative, friendly and professional as always. Great job from great folks!

As usual professional service combined with a personal flavor. Thanks so much, Paschal!!

Very prompt and professional.

The personal with paschal were good at making me understanding the job to be done.

Very responsive to initial call for service/schedu;ing. On time for service. Knowledgeable and efficient. Listened and took time to respond. Explained several options focused on our needs. .

Austin and Riley were courteous and efficient! They did a great job installing the new water heater and cleaned up all debris, the old unit and packing materials. 5 stars for their service⭐️⭐️⭐️⭐️⭐️ Customer service was also great in keeping us informed throughout the scheduling 5 stars for them also⭐️⭐️⭐️⭐️⭐️ So glad we chose Paschal for our plumbing needs.

Paschal Plumbing did an excellent job for us! The plumber was professional, friendly, and seemed very knowledgeable about his work. He explained everything clearly and made the experience stress-free. The only downside was the cost—it felt a bit on the higher end, and I think their pricing could be more competitive. That said, the quality of service was top-notch, so it’s worth considering if you’re looking for reliable work and don’t mind paying a premium.

Very professional and informative regarding my plumbing problem. I will recommend their service .

Parker is thorough, friendly, knowledgeable and did a wonderful furnace maintenance check up for me. Thank you all.

Our first experience with Paschal. Technician (Tyrone) was very good and explained everything to me well. Looking forward to what Paschal can do for us.

Tech did great job. Installed some upgrades to help the AC unit with performance.

We are absolutely thrilled with our new hot water heater and HVAC system! Sean was fantastic—he took the time to explain all our options and guided us to choose an amazing Trane two-stage system. It’s only been a couple of weeks now, but the difference from our old unit is like night and day.Even though our HVAC is located in a crawlspace (not the easiest spot), the installation was flawless and completed in just one day. Sean even came back later to inspect our vents and discovered one existing vent that wasn’t fully connected. He fixed it right away, going above and beyond.The entire experience was excellent, and we highly recommend this company to our friends and family.

Kalieb is great. He is very knodgeable about our system and was very through.

We had Paschal out for our semi annual heating & cooling inspection. Their technician did a check on all aspects of the system & found no problems. 8 years into the system, the only issue we’ve had was a rodent chewed a wire in two a few years ago, other than that our Trane just keeps running like a top!

Their servicemen are always respectful, knowledgeable, helpful, and neat in their work.

Isaac was super fantastic, got things done in a timely manner and was even friendly with our dogs! He even showed us a great way to unfold our ladder… Much more efficient!

Great customer service. The technician was kind and very courteous.

Excellent friendly service from Kevin. I would recommend him to anyone. Thank you

Met today with Corey Montgomery from Paschal regarding my HVAC system preventative maintenance plan. Corey was great to work with every step of the way. He was very knowledgeable and could answer any question that was presented. I strongly suggest to contact Paschal Air, Plumbing & Electric for any HVAC, plumbing or electric needs in the Hot Springs area. Ask for Corey!

The technician took the time to explain things and was very knowledgeable and was able to show me every step of the process and what he was doing and how he was doing it and why he was doing it.

Chris did a maintenance check on heating system and did a thorough job to start up system for winter to include carbon monoxide check,

My experience with Tony was great! Quick and painless. I have used them a couple of times in the past and all the guys were great! Would recommend to a friend!

Garrett provided top tier service coupled with a very pleasant and helpful demeanor. He provided thorough and understandable explanations and advice, answering all of my questions. I’m very satisfied.

Our technician was very professional and was able to come earlier to get out system check up done.

Service was timely and efficient.

I needed an exhaust pipe fixed. Technician was courteous helpful & did a good job

Everyone was great to work with! Our heater was blowing cold air and the house was 63°. When I called someone promptly answered and had a tech out within an hour or so. Kevin was our tech and was fantastic. He went through our system thoroughly and had it back up and running in short order. He was very careful to answer all our questions. I would give him a 10 star review if we could.

Justin replaced our garbage disposal. He is very pleasant and is knowledgeable. Highly recommend him for plumbing service and repairs

Patriot now Paschal’s have always given us great service and I’ve have in the past and still recommend them to anyone needing quality HVAC service. Now that they do plumbing I’ll be calling them in the early spring to fix some other issues I have with an outdoor water faucet for my dogs.Kevin went above and beyond today to make sure everything was ready for winter at our house. As a family of 7, I appreciate that!

Very nice courteous and professional! Thanks guys!!

Friendly courteous. He also explained options and fixes that could be done for a more efficient system.

Will rehire in future. Service great, on time completed timely mannerPolite Service

great young man..prompt and detailed..Easy to talk with. Gald to have had his expertise

The technicians are always so professional. They do amazing work.

Pablo and Andrew were both super professional and were able to get the job done quickly and efficiently. Great job!

The work promised was delivered. Jared did attempt to address a problem with the emergency heat/ heat pump thati requested. We will see if we're successful with this as cold weather comes.

Excellent service!!! Tony in the plumbing department did an awesome job. Very professional

Have used these guys for several years. Kevin was professional, friendly and helpful. Would highly recommend.

Arrived on time and very professional

On time and very professional. No pressure selling.

Dawson was very thorough and gave us a detailed analysis of our very old heating system. We trusted him over another company that we had out before to review it. We will be going with Paschal for our heating/air needs and it is because of Dawson. Thank you.

Friendly and great service. Answered all my questions. On time

The news was bad, but I know it's honest and I trust Zack every time he comes out.Probably the most trustworthy honest technician I've ever come into contact with in my thirty five years of being in the hvac.Industry.

Aden was friendly and professional. I was very pleased with the service I received from Paschal’s.

Joseph was great, answered all my questions. He also noticed a potential problem we might have with our gas line that was running above ground and should be buried below the frost line. Was able to call to schedule the company to repair the line.

Kevin was awesome! Identified and fixed the problem on the spot.

Very polite and did a good job.

Excellent work. Quick and high quality

Ulises, was very helpful. He found the problem and did his best to fix it. My heater is old and I will need a new one. He helped setup a appointment for a estimate.

Bryce is wonderful!

The technician explained everything thoroughly and was very kind to my elderly mother.

Great experience. From to booking, to the pre arrival phone call, to the text with a picture of the servicing tech. Rick was friendly, helpful, knowledgeable, professional, efficient, caring and thoughtful.

Trustworthy, works efficiently, professionally, and very polite. I wouldn't consider using another company and highly recommend Paschal! Thanks again, Bryce! You're were so detailed in finding the problem. Sorry you had to get so dirty, but loved your response! "This is what I do, and enjoyed helping you!" Sweet smile, Bryce! 😊

Very professional. Explained everything very well.

They helped me on the same day! Very professional. Thanks a million!

Very friendly and good at what they do!

I have been using Patriot for several years and am happy to say that Paschal is living up to the same great level of service I’ve come to expect. Kevin was professional and helpful. I would highly recommend this company to anyone!

We have heat, yea! It didn't take long either, Bryce Barton was very nice and respectable

The technician was very friendly and knowledgeable of my older system. Would recommend y’all to all my friends and family.

Came to take a look the same day I called, quick and thorough. Answered any questions I had and was very nice.

Aaron came over to my house it was professional he was polite he did a good job he offered me some products I signed up for the maintenance program and I'm very happy

Great communication and the customer service is outstanding! Very helpful service technician was up front, honest and took the time to explain the maintenance performed. 👍🏻

Service person arrived on time and was very professional, explaining everything we needed to know

Paschal always has the friendliest employees.

Professional and fast! 1apt for diagnosis and replacement of hot water heater

Technician was very polite and professional.

Excellent service! He arrive on time and was very professional as he did his work.

Wonderful service and professional crew!

Seth and Colby were super in handling my air duct issues. They were both personable and professional. They called ahead, arrived on time, explained the process and went right to work. They were very knowledgeable and thorough in their work. I will use them again.

Caleb was professional and prompt to answer any of our questions, the office people were great and transferred me right away to Mary Ann. The 3 gentlemen they sent out WERE ABSOLUTELY AMAZING! Super nice were always quick to answer any silly questions I had. They cleaned everything up. We can barely see they were even here! We made them lunch and offered drinks. They were here so long today, I never seen them stop for long breaks ( I wish they had ) we sent them home with dinner! GREAT BUNCH OF GUYS!!! THANK YOU! WE'RE CUSTOMERS FOR LIFE

Kevin was great, he explained the overall issues in an easily understood manner and gave a couple of different options for solutions. He wasn’t able to fully fix the issues due to my air conditioners being non-standard, but he explained how to best proceed for fixes.

Payton (the tech) was very informative and did not hesitate to answer my questions.

We had an excellent experience with a real professional. Thank you for your great work

Great employees. I received a text with a photo of my repairman / with his name. Thought that was nice. Westin gave me estimates for best/worst scenarios. He repaired my leaking backyard faucet with best case scenario. Definitely recommend them. Good job for a fair price 👏

Calab was wonderful kid and very nice great job and thank you

Highly qualified, accommodating.

Seth and Colby ( I think I have those names correct.). Called ahead, arrived on time, completely explained their process and worked in a professional and dedicated manner to complete the work. They were both professional and very personable. It was a very good experience working with them.

Dakota was pleasant to deal with. Very courteous and professional in his approach.Explained our options in understandable language. Hope all your techs are this good.

Great job! Speedy and efficient! Thank you Kevin! Yes, thanks!

The service was excellent. The technician Pablo showed up on time and was very professional. He explained everything he was doing so I could understand. Definitely would recommend this company for the future.

Service person was very knowledgeable and very professional.

Called about a gas odor. Young man went to every nook and cranny checking. None found, but he did his due diligence and left no stone unturned!

Pablo was amazing and got our issue resolved very quickly! Highly recommend!!

also i would give 10 stars if you had it. i give 5 stars keep up the aweaome woek and thank you gu6s

Josh and Tony went above and beyond to get our water heater installed. They had to do some running around to get the proper parts and equipment and ended up working past their normal quitting time. They did so with a smile. Thanks again guys.

Colton is a great tech! He’s found/fixed several different issues with my system over the last year or so. This is the only guy I currently trust in the river valley. Paschal has a great team, but no one else works on my stuff other than this guy.

Kevin and Jason just came by to check on my system to make sure it’s working properly. I’ve never had such great and personal customer service! Outstanding techs! Thank you Paschal-OKC!

I have been using Paschal for a couple years now. I love the maintenance program. It's 100% worth every penny. The techs are friendly and do a great job from HVAC to plumbing

Kevin and Jason did a fantastic job. Thank you paschal air

Very nice people and take care of things quickly.

Technician was very thorough. Took his time to do a good job. Made sure everything was in good order. Very satisfied.

We have used Paschal for everything from hot water heater repair to replacing our HVAC to installing a gas shutoff valve for our cooktop. Every technician they have sent has provided great service and done the job right. Moreover, every one of them has been professional, kind and considerate. They are my first and only call for anything electrical, plumbing or HVAC related.

Great service,

Technician was personable and timely! Zach explained exactly what the issue was with our ductwork and took videos and pictures of the crawlspace. He was very friendly and professional!

Our technician, Payton, was very meticulous about his work. Working by himself, he did a fantastic job installing our combo air and heating system. His work ethic is great and was very informative about all the bells and whistles that came with our system. Proud to pass the word on Paschal.

Michael installed the blower motor quickly and professionally. Great attitude as well.

They offered same day water heater replacement!Very happy with Chris’ service and timeliness.

Michael Healey the tech,very knowledgeable and professional, he even got our Trane thermostat paired to our phone and working again,very happy with our Trane system

Tiffany was professional and did a great maintenance check on our system. She installed a new filter and answered all of our questions.

Great, timely service as always.

The staff member was very curtious and very efficient.

They get the job done the first time.

Chris was great! Very knowledgeable and concerned about us. He did not push to do extra work. Instead he gave us tips on how to locate our specific problem. Thanks a bunch.

Casey was very friendly, knowledgeable and very thorough. He saved us money in areas that he could, which we all can appreciate in a service person.

Keven showed great attention to detail, was present at the last service. Appreciate his work✔️✔️👍👍

We appreciated Zack’s professionalism and work. Very personable. He made recommendations to extend the life of our HVAC system and explained each in detail. 5 stars!

Good job very pleased with everything

That was very awesome experience service especial thanks Mr.Gordon Shearer he is professional and friendly help out all of my issues. Well done 5 star reward.

Thank you for sending Kevin out to our home. He explained everything in detail, gave us our options and answered all questions.

Jorge was thorough, on time, and very professional. I will call Paschal for all needs in my house. If anyway possible, Jorge should get a shoutout from the owner of this company!

Service rep very efficient and kind

Super nice guy and professional. Would recommend.

From getting RFB and getting start date , installation crew was professional and concerned that they maintained a clean and safe working environment. Amazing customer service

Shiloh was very professional and did a thorough check on our furnace and checked other areas needed. He changed our filters and we were very pleased with his pleasant personality.Joseph was our technician today and we were very pleased with his politeness, professional knowledge , and wonderful personality. He went over everything he done including showing us photos he took. . We appreciated his suggestions of some upgrades but was not pushy about them and we appreciated that as it gives us time to think about them and not feel pressured on them. He is a 5 star technician that we would appreciate his service anytime. He also was so good to replace a filter that we could not safely reach. We appreciated that. Thank you Joseph. Job well done!

On time, excellent service, knowledgeable tech all good

I had a great experience with Paschal today. Jose was the technician. He is very knowledgeable and professional and a good salesman. He explained everything thoroughly. He even got me signed up on the maintenance plan.

Colton is a great technician. Perfect service

Bery professional plumber. Mr Henkle did all we asked.

11/04/24Bradley Potts was very knowledgeable. We had leaks in the pipes in the basement. He came in and replaced all the cast iron piping to the tub and kitchen with 2” pvc.Everything was done immediately and this was a large plumbing repair. Thanks so much10/12/24We get maintenance on our furnace and a/c. They are professional and respectful. They just installed equipment to notify us of if condensation is happening and whether to change the air filter. Very nice to have another layer of protection.1-First we needed a professional to come out as soon as possible, which ended in up being the next day. Wow!We had Paschal come to perform the semi annual maintenance. We were not sure if there was an issue but we noticed that sometimes the A/ C would stop working and needed to be turned off and back on to reset it. The professional found the cause and replaced the part immediately. The house cools off faster and now runs more efficiently.In 7/22We also took out their Plus Maintenance Plan. It’s already saved us money If you maintain your Heating and Air Conditioning, like us, due to the age of our equipment, This is only a few dollars more with perksThank you for a job well done and professional2-we had to call them again about a different issue, The fan was not working. Bryce fixed 2 issues, we didn’t know 2 things failed. He’s bright, professional and very courteous. He also knew what he was doing. Thank you BryceOn 9/6/23 our 22 yr old water heater started leaking. We called them up and they came within a day. We decided to replace the water heater with a bigger 50 gallon one. They removed and replaced it all the same day. It was an unexpected expense but they even had financing available to us. This really helped us out. We have maintenance plan on our water heater also. It’s so nice to know they do stand behind their work.On 8/9/24 we had an issue with our recent purchase of a thermostat. It was revving our furnace up every time it reached the temperature set on the thermostat. The professional showed up and diagnosed the problem and was able to fix the issue. Our thermostat was replaced under warranty and the furnace runs properly now. The tech stuff on the furnace is beyond me but we do trust them and have only been pleased with all the work they have done for us and them standing behind their merchandise and work. Thanks again.

Very nice, knowledgeable , and timely. Would recommend him .

Issic listened to all detailed wants , needs and desires. Gave details of services.See you soon 😃

HVAC inspection

Staff arrived timely, completed job efficiently, and kept me informed regarding status. Very polite and personable

Friendly and knowledgeable. Answered all of my questions. Work completed to my satisfaction.

Excellent customer service. My experience with them has always been a positive, professional and honest experience. I definitely recommend. Thank you!

Technician Michael did a great job. Found problem with my capacitor and replaced it. Very pleased.

The gentleman who serviced our furnace was very polite and nice. He seemed genuinely concerned.

Everyone I’ve ever communicated with really knows what they’re doing. I can sit back and relax knowing I’m not going to get screwed over.

*** I still believe what I wrote below, but customer service was very helpful achieving an acceptable resolution. Thanks so much for that!! ***Be aware of the yearly commitment. Read the fine print. I took them at their word, now I screwed. The monthly planned protection smart guard is a scam. Buyer beware!!!

Kevin was my technician today. He was excellent, efficient, honest and most courteous. He did a great job and I will request his service again. He is an asset to the company. The company seems to be an honest, reliable company to work with. I will use their services again.

Top notch service and excellent care on getting my new EV charger installed at home. Promptly came back to make some needed adjustments with no additional charge. Fast response and courteous - would highly recommend for any electrical needs.

Very professional visit

Great company

Fast and friendly service. Cody was wonderful.

Jordan was professional and nice!! As always 5 stars!!

Service was efficiently and thoroughly performed. Small issue with payment at the end quickly resolved and left no stone unchecked. Could not have been more pleased with this interaction. Thank you Paschal!

Christopher is very knowledgeable, polite and very professional.

Professional and timely. Have used the company since 2014. Always very satisfied with their service.

Very thorough and professional.

Jared explained everything and did a great job inspecting our geo-thermal unit.

Bryce did a great job!

He came on time and did a wonderful job, very polite and helpful ,thank you so much.

Technician Tate was very friendly and thoroughly checked my Central Heating system..He checked everything over and explained everything that he had done. I would highly recommend Paschal for your yearly tune-ups and any other issues.

Zac was a great technician. He was professional, courteous, and knowledgeable. He articulated issues with Grace and candor, something I appreciate. Thank you for Great experience.

Every single person I’ve dealt with has been very professional and super nice. I had a minor issue and they got right out here. Logan was very nice, made a quick job of it and asked if I had any other questions or concerns. I will recommend Paschal to all my friends.

The guys done awesome, done what they said they would do and more !

GTS (now Paschal) installed my heat pumps so I called them for annual service. My technician and was very knowledgeable and friendly. He made the necessary adjustments and the system works great. Highly recommend Pascals annual maintenance program. Not cheap but it gives me peace of mind. Plus appreciate the follow up by Kameron the service manager. Very professional employees.

Severe was great. Had no problems. Did a great job.

Excellent service. Tanner was great. He notified me when he was coming, he arrived on time, he provided me all of my options to gave me a very clear picture, and he completed the service quickly. Highly recommended!!!

Paschal tech Kevin was professional and didn’t waste any time.Never been disappointed with their service.Chuck R

Great service technician. Very respectful of our property and informative regarding our A/C -Heating equipment . Ralphique was very professional. I highly recommend Paschal Air.

I had Garrett come to my house and he is great! He has the best customer service and he really knows his stuff. I would highly recommend.

I am having some electrical issues and I called Paschal to come take a look. They sent Garrett and I was very pleased because Garrett is a fantastic electrician. He has great customer service and is super knowledgeable. If you call Paschal hope that you get Garrett and if I were you I would specifically ask for Garrett.

Caleb did a fine job with this checkup, and left me some good options for ongoing maintenance in the future.

Pablo was very friendly, and helpful. He was fast, and did a really good job.

They came out very quick after I called. Very good at explaining what we needed. Overall 5 stars.

Pascal came recommended to me by word of mouth and I would recommend them to anyone. Every Pascal employee was friendly, professional and courteous. First class company.

The technician was very knowledgeable and clearly explained his findings.

Joseph keeps my HVAC system running smoothly! He has years of experience and takes time to answer my questionsIn a way I can understand. He takes pictures to show me what he is talking about. I feel I can trust Joseph to provide expert advice and service.

Joshua James did excellent electrical work installing generator and transfer switch. Highly recommend him for my future electrical needs.

Dusten was a great technician. Very knowledgeable, explained everything and was very thorough. Definite 5-stars!!

These people are always so professional and efficient

Always do a great job and are professional. Technician was friendly and thorough.

Tiffany was personable, knowledgeable, and helpful.

Tyler quickly found and corrected my cooling problem. He was very professional, explaining as he went. He very efficiently fixed my air conditioner and checked the house to make sure the unit was cooling. I am more than pleased with his work.

Our tech Frank was professional and explained our situation with main line backup that cause water to run into rooms. He was efficient and had it unclogged in minutes. He gave suggestions for future prevention. Thank you Frank!!

Great experience. Very nice and informative technician. Would highliy recommend this company.

Very nice gentleman. Changed lights like a pro. Thank you so much. I will definitely be calling your company if I have any other issues.

Technician was polite, on time and efficient. Excellent service overall.

*Excellent Company*We have had experiences with several Pachal employees over the last year! We got a new Water Heater installed, new AC Unit, P(inside/out) plumbing repair on tub faucet, new electrical panel and heater hooked up, the list to goes on and on. Today, 7/26/23, AUSTIN was at our house in Lavaca, in the heat, replacing our our electrical panel and hooking up the heater. He was here from 8am to close to 7 or 730pm. The whole time, he was incredibly friendly, professional, and genuine. I would have been so irritated, he was never!! I even got a call from his boss, David, to apologize about the long wait that was NOT Paschal's fault by the way, but David felt the need to explain what the issue was. If OGE was not going to turn our electricity back on, Paschal was going to pay for a hotel room that accepted our 3 fur-babies. Austin didn't complain one bit! His boss, David, was also very nice and said he would help in any way. Austin is a bada$$ and did an excellent job!!! Dillion Black went over all options. He was very nice. Seth and Yael installed our new AC unit like pros. Corbin, and Dustin helped with some plumbing issues! We upgraded so many things and have had several employees for each service. Wonderful company, professional, and reputable. We decided to get a new unit through Paschal. It's so amazing. Our house is so cool and stays cool even when the air is off!! Love this company!!!

On time. Found the problem quickly and had my unit up and running.

The technicians were so very nice. They were very good at what they do. They worked extremely well with each other. I will request these guys if I ever need anymore plumbing work. They did a great job, too! A Happy customer 😊.Sheila Kehoe

Technician was polite and knowledgeable.

Always fast and professional.

First class work by Joe.Highly recommend.

Logan was great!!!

Service Technician Logan was courteous, friendly and helpful. After servicing our unit, he showed us pictures of potential problems that may need addressing. Thanks Paschal!

Colby was great. Quick and friendly. Let me know what he planned to do and gave me some tips for later.

Excellent work. Jackson knew what he was doing. Will call him again in future.

I’m completely satisfied with not only the ongoing maintenance but I have had a couple of other issues that they came out on short notice and they immediately took care of. Their technicians are great also. Very knowledgeable and respectful. Paschal operates as though they are a small hometown company with the customer in mind and that I appreciate from the bottom of my heart

Very nice and professional.

Bobby came and did service call to make sure heating unit was ready for winter and fix anything that might need to be done. Happy with all the services we have had with them.

Our technician John Brooks showed up on time and was efficient in completing his work. He came in with all his tools, no extra trips. He was considerate of my dog and made sure she didn’t get exposed to the furnace wires before he took the cover off. Great guy, great service!

Excellent technician!

Caleb always does an excellent job for me. Great guy, polite, knows what he is doing and gives me good advice.

Completed Simi annual maintenance on air handler and heat pump.Well pleased with tech support.

I appreciate Jose professional and coup. Very satisfied with his job

Technicians were great. They checked everything, explained all and answered all my questions. And fully explained my options.

Pablo and Nykel were efficient and had great customer service. I appreciate the time Pablo spent ensuring I was able to get the best price for the service provided.

Tec. Was great everything’s fine

Great customer service 👏

The Technicians are always on time and are polite, knowledgeable. Would highly recommend them for your heating & cooling maintenance or problems.

Always quick and efficient. Love that they call you before they’re coming. Very professional.

Casey C. was very professional, working under duress (I couldn’t remember my access code to my thermostat), but was able to explain to things that I needed to do. Since it all made sense to me, I will be having someone to come back and make those changes!

Nick and Caleb did amazing work. Very professional and thorough with their explanations. Great work and highly recommended

We are very happy with the sale and installation of our mini split system. The installation crew did an excellent job of showing me where it would go and explaining how to use it. Clean up afterwards was great, they treated our house with respect. I would definitely recommend Paschal.

Paschal/Larsen is our favorite heating and cooling service. We have been calling on them for HVAC services for more than a decade and they never disappoint! The technician thet sent this time was extremely knowlegeable, courteous and dedicated. He reponded quickly, instantly recognized the problem, had parts on hand, checked warranty, saved us money and had our system repaired before the next heat wave hit.

Yasua, came today to do an air conditioning tune up and maintenance. Yasua was awesome, very professional, polite, informative and all around great guy. He spent a lot of time with us explaining different options that he could do to help with some issues we are having. We will be calling him again soon. Great young man and a great company. Give them a call!!

Professional and thorough.

Fast service with great customer service!!

Bryan did an awesome job, very polite and courteous. He cleaned up and my problem is resolved.

Very professional and detailed in explaining to me the work performed. Will definitely use Jorge Diaz again. Thank you for your great service

I just want to say she was informational and on point for what she was doing and talking about. I enjoyed the fact that she spoke about the unit as though it was first nature to her. Keep up the A1 work... Miss Tiffany for the win🥇

Darrick was amazing!

Floyd Mccleland was very courteous and a life saver. He explained the whole process of Fixing the A/C. Made me feel at ease and did a great job. Thanks for helping my family and I.

While we have generally had very good luck with your technicians, Marquis stands head and shoulders above your already highly-qualified staff. He is extremely competent, articulate, and professional. I hope you appreciate just how well Marquis represents your company.

Floyd McLellan was our service tech today for our maintenance service. He was very detailed, took his time and provided incredible service. He was not pushy, provided detailed quotes on recommended items and had a lot of pictures to show the work. Not only was the service incredible, but is the nicest tech that I’ve had the pleasure of meeting. Super friendly, polite and was not in a rush and took his time to explain what he did and answer any questions. Was a great experience.

Darrick went over everything with me before I agreed to anything. He was determined, efficient and knowledgeable in his work efforts and ethics. Stand up guy with the company. I will be switching to their monthly plan. Thank you!

Reason I use Paschal is for your great service, also your techs. I had AJ DeWolfe today for plumbing issue, he was thoroughExplained and fixed the issue. Very courteous and polite young man. If ever in need again I hope AJ is available.

Very helpful!!

I was able to get an appointment immediately! My tech was on time, extremely friendly, determined my problem quickly, and solved it even faster. And the bonus was he was not intimidated by my very large dogs. Highly recommend.

Fantastic experience ! Great communication and work was done on point . Would use this company anytime ! Charley did a great job before and after work was done .

I was very pleased with the service. Christopher had the AC back up and running in a short period of time. It's also great that Paschal Air had a technician just hrs. after I called.

They were courteous, quick, and the air fills so good.

AJ, was a great service technician. He isprofessional, polite, patient and explained everything thoroughly.

Tiffany was quick to arrive, quickly assessed the problem and fixed at an affordable rate! Thank you!

I like their communication system which enables prompt responses and updates. Jobs were swiftly done. Kudos to Mr. AJ, Plumbing professional who addressed my concern under sink in the kitchen. The problem was solved quickly. Thank you.

Fast, thourough, and communicative. Sterling was great

Excellent service.

Responded promptly to inquiry. Quote was reasonable. Excellent work repairing pinhole leak in main water line. Thanks to Charley and Garrett.

Arrived right on time and was able to watch their approach on the map. Tiffany was very nice as well as efficient. Highly recommended.

Thorough maintenance check. Explained everything well. Very courteous.

Marquis Smith did an excellent job. He corrected the mistakes made by the previous service technician and took pictures to submit a claim for damages for us. Very polite and knowledgeable, he knew what he was doing.

I am very pleased with the service I received from the plumbing appointment I had this week from Paschal. Sterling did an excellent job of evaluating my entire plumbing system. He explained everything to me, and I learned a lot about my current plumbing situation and what to look for in the future. I will continue to use Paschal for my Air, plumbing, and electrical needs.

We've had Paschal come to our home twice now, and both times were great experiences. Today, Bo was here for about 30 minutes to check things over and gave us a good report. We are happy to have them as our heating and cooling company.

Trae was amazing, got the work done efficiently, professionally and was friendly

Always very responsive to messages for service, even after normal business hours. Service Tech Oscar was friendly, polite, and efficient---and took time to explain the issues in detail (but also simply enough for me to understand). I've used Paschal both for complete A/C replacement and also for regular maintenance and repair, they have been great in all situations.

The tech was so polite. He put on booties before entering my house. I.could track when he would be here. He explained a future problem I might encounter, but felt my system was running fine for now. Be advised a service call only applies to one unit.

What a nice guy. He explained everything to me and gave me recommendations but wasn't pushy. I've always had a good experience with this company.

Very professional, listened to what was wrong, and was able to fix the issue! 10/10 recommend!

Great job by Floyd Mcclelland in servicing my ac today.. routine maintenance revealed a need for some replacement parts that he quickly and with excellent customer service replaced! Thank you so much, Floyd, for your hard work on a very hot day!!

Great Service and good explanation of what I need on my AC

The guys were great and quick.

Had two full AC Units replaced. The installers were fantastic and extremely professional. Shawn Monson was honest and professional. Ive been with Paschal and prior Walker since 2010. Very reliable, prompt and professional. I give them my highest recommendation!

Technician came on time, was friendly and professional. Explained findings and recommendations. Happy with the service.

Great job. I’m very happy with it they are great I recommend it

Really professional, efficient and friendly. Appreciate the quality services provided.

Definitely a five-star company. We had a multi head ductless system installed and am amazed at how well it works. Called Larson Heating & Air on June 15th, Kirk & Gabe came out the very next day (Friday) and assessed our situation, that afternoon I received their quote, the following Monday I called and told them to proceed with getting the units ordered. Thought I might be looking at 3 -4 weeks but got a call the very next day saying they’d be there to install the following Tuesday and Tuesday the install was completed!! The system is fantastic, every one of the guys from start to finish were great, friendly, professional but most importantly knew exactly what thy were doing. My wife cannot get over how quiet this system is, you cannot hear anything inside or outside. We can sit under the gazebo in peace and quiet for the first time. Me, I’m a little more partial to how well this system works, how quickly and efficiently it cools the entire house. As you can probably tell, I’m more than quite pleased with Larson and the work they performed.

Corey is very professional and good guy.Repaired my AC on time and above my expectation. Keep up the good work.

Technician was very knowledgeable, answered all my questions.Great personality!!

The technician was prompt, careful and thorough. He checked the equipment inside and then checked the outside unit. He answered all my questions. I recommend Oscar for a great job.REP.

Today Paschal Pro Sterling Bridges installed a new gas water heater for me, replaced old valves and lines, installed a flood stop, and added everything needed to get me up to code. Sterling, the main technician, was not only punctual; he was extremely knowledgeable, polite, thorough, and willing to answer any and every question I had. Chris and Christian also helped some throughout the process, and I truly appreciate ALL of the young men, their hard work, and expertise. Paschal was very good about communicating with me and getting the job scheduled quickly as well as keeping me informed on the tech’s arrival; I even received a photo of Sterling before he got here, which was a nice touch too. Thank you again, Sterling, for being such a NICE young man, answering all of my questions, your expertise and explanations on every facet of my new water heater, and your willingness to do any and everything you could to make this a great experience!😊

AJ was friendly, patient, and helpful. He spent several hours with Rheem to troubleshoot our Rheem Tankless Water System. He took the time to show us what he was doing and explained why. AJ communicated effectively with the manufacturer and us, his customers. Excellent service! Top notch!

New company (Larsons) took over for our old company Hutches repair. They haven’t missed a beat. Polite, informative, easy to work with, and great customer service. Couldn’t be happier. Now hopefully our fuel bills will go down due to energy efficient units.

The technician was very personable and knowledgeable. Felt like he was honest and only recommend what was necessary. Highly recommend him.

I hired Paschal because my AC was not cooling. The tech was able to determine the problem and get it resolved quickly.

Great work by Aj and Paschal Plumbing. Easy to work with and friendly service.

Thank you for fixing my AC.

Great service. I appreciate the process from start to finish. Notified of the appointment,confirmation of the appointment. Notified who was was coming with picture and information about the tech. I as not able to be there but had enough time to have a family member there. The problem was looked at and hopefully fixed. Now I can look at trying to fix the damage it left behind. Thank you for what you do. Sister said he was great.

Called them today and they came today! Nice and professional.

Wonderful company. And our service guy Joshua was great.

Bobby and Garrett did a great job replacing the shower cartridge in my bathroom. It was a big job and took quite a while. They left the bathroom clean and just the way they found it and now my faucet works better than it ever has!!! Very professional and knowledgeable!!!

They texted when they were headed our way, sent a picture of the technician that was coming. Very happy with their work!

They were informative. Respected my time when considering them as one of the options for unit replacement. They were prompt one I had chosen them to do the job. Showed up on time and worked until it was completed. They were respectful and answered any questions I had. Unit has been in place for about 5 days with out any issues.

My air conditioner suddenly stopped working. I mentioned this in passing to their HR representative, Makayla. She suggested that I call customer service to get a quote. When the technician came out, he was so thorough and professional. He showed me his recommendations Along with price quotes for temporary repairs as well as replacing the entire unit. I was surprised with how reasonably priced the quotes were. I decided to replace the entire unit. I would definitely recommend this company.

We have used Walker for years and appreciate them very much. They have put in two HVAC systems and done routine checks and maintenance on a regular basis. Their guys know their stuff and have never steered us wrong or tried to upsell us on anything. The updated scheduling system needs some tuning up and it would be nice to receive a heads-up if technician is more than an hour beyond the 4-hour window given. Calvin is awesome -- so knowledgeable, focused, and thorough. I flip on my systems with the confidence that they are in good shape and safe. Now, if you y'all could bring some fall weather! [Edited in 2024] I continue to experience issues with their automated scheduling service: multiple 'reminders' and exhorting me to make appointments I've already made. Have talked to them about how annoying this is. Also: talked to them about reminding their techs to stay focused on the issue at hand and STOP opining on my household decor OR my decision to have carpeting in parts of my home. It's none of their damned business! Very awkward. If service wasn't good, I would switch companies because of the unnecessary comments about my home decor. Stay on task.

Great experience. Came out within a couple of hours after we called them. He had the problem resolved within an hour.

Charley Westmoreland, came out today and did some work in the front yard. He did an excellent job. I would have given him a 10 star review if they had it. We have never had a such a good plumber before. We plan on asking for him from now own.

Placed my water heater and repaired the pipes and gas line. They were fair and explained the pricing. They were only called in for an estimate, and they did the work same day. The technician Pablo was very professional and patient. I would give them six stars if I could.

Samuel was very nice and well spoken he change my light fixture out in a timely manner did a very good job..Thanks Paskcal for your service

Prompt service, good work.

They’ve helped us repair a clogged drain two years in a row. This year, Jorge Diaz was our technician and spent almost two hours in 88 degrees inside repairing our HVAC unit. He was beyond kind, progressional, and went to a lot of work to ensure it was fixed for us to have air that day. He is the best of the best and would recommend to anyone! Paschal have themselves a good one

all I can say is Kameron, who services Hot Springs Village, is an awesome person. He was very helpful to me during my time of stress. whatever Paschal is paying him isn't enough. They better hold on to this guy as long as they can. Great Job Kameron and thank you very much for your help and professionalism.

Herbert B. was friendly and professional. The quality of his work was excellent!

James is the best 👌 he worked very very hard for fixing the water leak in my house it was so hot ( 113 f) !!Special thanks to this great man.Thanks again Mr. James.

We have a unique home layout due to add-ons done over the years and almost no room was comfortably heated or cooled. When it was time to replace our old unit, we got multiple bids, and, in the end, we chose Walker AC & Heating (now Paschal Air). Mark and Cory thoroughly discussed our needs and designed a system adding new returns and improved duct paths. The new system is extremely quiet and energy efficient. Best of all, our entire house is finally comfortable! I highly recommend Walker AC & Heating.

Super great service and very politeThank you

We had Ya'll out to diag. our furnace. It went out during the recent ice storm. Response was quick, the repair had us comfortable and warm! And we WILL use you again!

We woke up to no heat last Thursday morning and left a voice message with this company. We promptly received a call back and were able to schedule a service call for the morning. Samier called when he was on his way and was able to arrive and resolve the pressure switch issue by cleaning the inducer port before noon on Thursday. Everyone I interfaced with from scheduling the service call to the completed repair were very professional, polite, and personable. Thank you for the wonderful service!

Was extremely polite and professional. Informant about my system.

Repair completed. Would have saved me expense if customer care had met for consultation prior to replacement of part.

Our furnace was out. Britton came and got it going. He had to get a part but he came right back. He was very nice and knowledgeable.

Just moved in the area a few months ago. I now realize why Paschal gets such great reviews! Their staff is very professional and knowledgeable. Their management has integrity and class!

Plumbing service . excellent. He explained everything he was doing and why. Polite and friendly. Will continue to paschal in the future.

Excellent service and repaired my leaking faucet in record time.

Jorge was super polite and did a great job! First time to use this company and we will be repeat customers!

Great young man.

Had Paschal out today over an issue with our heater. Seems to be a wire that was not on tight enough. Very nice young men.

Always great service and professional service people. A+

Samier Martinez did an excellent job. He informed me when he was on his way to my home, was on time, answered my questions and did his work professionally. I appreciate his service.

Fast and courteous and explain what he was doing.

Mr. Diaz was very professional and polite. He took his time doing the maintenance check on the heating portion of the HVAC system. He also completed a carbon monoxide leak test at the end of the maintenance inspection. Everything was in great working order with no issues. He recommended a new air filter and I told him that was on my to do list the day of service. The filter was 90 days old. I changed out the filter the same day. I also renewed the annual maintenance yearly fee for 2023. Very satisfied with Mr. Diaz and Walker/Paschal HVAC service.

Diagnosed issue after isolating different components. Believes thermostat may be failing, as several times recently the unit continues to run although the temperature is above the setting. Only complaint, and not with Benjamin in anyway, is that the prices for installing a new thermostat and for a matching replacement thermostat are well beyond reasonable. I will be doing the replacement myself.

Great job. Thanks

Travis was amazing!! 5 star services

The tech was professional, courteous, and knowledgeable. He did not try to sell me a brand new system like some other AV companies do. I was very happy with them.

According to my husband, who knows about Hvac and is very hard to please, David was friendly, good with recommendations, good at explaining, and very knowledgeable in his field.

From initial visit to final installation of our new furnace every interaction and communication was clear, concise, and professional. Their focus on the customer and the relationship is evident before, during, and after the sale. Great experience with utmost confidence. Thank you!!

All Good

Wes was very professional and knew what he was doing when it came to repairing my heating system.

Benjamin was great.During the diagnostics today, He did not provide assumptions, he actually checked his theories and found the root cause of the problem. He is very handy and it appeared that he also had a great support from his colleagues at the office. When he was trying to figure out the problem he was able to reach out to more experienced people and receive recommendations.Highly appreciate the hard work today.

We have been loyal customers since 1993..Leonard and Cookie Henderson

Jorge came out to perform our semi annual HVAC system maintenance. Communication from Walker air was great. We received a text the day before letting us know the two hour time frame. Then today we received a text confirming Jorge was on the way, a number to contact Jorge should we need it and a picture. Jorge was friendly, professional and made sure we knew what he was doing and gave us updates along the way. He did make some recommendations that were not required at this time but something to think about. He was not pushy, which I appreciate. Definitely 5 star service from Jorge and Walker air!

David checked my heating system said everything looked good thanks

We needed a professional to determine why our HVAC system fan would not shut off. Our service professional was timely and explicative. We appreciate the same day service!

Val from Paschal was professional, knowledgeable and helped me understand every step of his suggestions. I had a horrible flood in my home and they repaired the issues bringing me up to code where a previous plumber did not in the two months prior. I’m grateful for the quick response time and how they worked with me.

Prompt, professional service! Thank you,

On the same day as the deep freeze hit Texas, I found out my sister in Azle had no heat. I live out of state so checked yelp and Google, chose Straight Shooter for all the 5 star reviews. I couldn't wait to leave them another one!I called and spoke with Donna who is the kindest person, so helpful and scheduled my sister for same day with no emergency upcharge! She even offered to take her a space heater to use while she waited for the technician. Such an angel!Luke came to check out the unit and was so knowledgeable, professional and friendly. Found the immediate problem and gave us some options on prices and timing. He was very thorough in his inspection and recommendations for maintenance and proper use instructions. It was after 10pm when he left my sisters house, warm and cozy.Donna and Luke at Straight Shooter saved the day, and the winter for my sister! We just can't thank them enough for the absolute best experience we could have hoped for. They are the best, and the only one we'll ever call now. Thank you - Thank you!

Absolutely great service and David was great and very professional, if I need service again I will ask for him. Thanks again for your service.👌👍

Both gentlemen were extremely professional and courteous. Explained everything in terms I could easily understand.

We had a shut off put on are hot water heater

Everyone is professional, knowledgeable, and friendly! I like that my HVAC tech takes the time to explain everything about my system. Guardian angels for my heating and air without getting gouged!! One happy customer!

Very professional and courteous.

Quick diagnosis and correction of my operator error operating the thermostat.

Second time using Paschal’s service and have always been satisfied with their prompt and reliable customer service. I will continue to use them for my property.

Was impressed with the service. He did a great job of explaining the issue. Helped me understand how my heater works.

A little more expensive but on time and professional. Would recommend for those in a pinch!

The serviceman David was exceptionally knowledgeable and efficient in his duties. He himself was a quality individual and I'd have no problem calling him back.

Anderson is a sharp tech, found and fixed our problems and waited to make sure that the thermostat and the unit worked correctly

The technician was professional, courteous and knowledgeable.

I used Straight Shooter for my heating repair and received top notch service. Luke was very helpful and professional and I am pleased with the repair.

While I am unhappy with the prior service on our HVAC system that necessitated the request for a technician on 11/16/22; my husband and I were more than happy with the technician who came to the rescue. Bryant was the name of the technician who arrived at our home to determine the cause of our brand new HVAC system tripping a circuit breaker 5 times in 4 days. Bryant was able to ferret out the problem, an incorrect wiring during the installation of correctly sized heat strips for our system by the previous technician. Bryant communicated to my husband what had occurred and what was done by him to correct the problem and went out of his way to label the electrical boxes on the HVAC unit to make working on the system in the future. Bryant is a definite asset to Paschal.

I was amazed with the customer service and quality of workmanship I received. I thought I could get by with just a space heater well, after 2 days I called Straight Shooter Ac and had a complete HVAC system in my house and couldn't be more delighted!!

They are on time. They are professional. Well manner and they clean up when done. I am so glad I chose them and would always use this company.

These people are the best

Today I contacted Straight Shooter to check on our A/C units because they aren’t working well. Michael was at our house within a couple of hours. He was very helpful, knowledgeable, and professional. He has been in the industry for 20 years. When Michael was finished with his assessment we met with Patti to go over options and pricing. She was very kind, personable, and knowledgeable. We are purchasing two new units and they will be installed in a few days. Straight shooter will shoot you straight! Highly recommend them!

I’ve had the pleasure of using this company for a couple of my properties. Full replacements and have had them repair stuff from previous hvac contractor. Can’t say ENOUGH good things about them. From initial communication to install. FLAWLESS!!! This company really sets the standard. Thankfull I’ve hired the best out there!

I was having A/C issues when it was 103 degrees outside. I called Straight Shooter and they were very responsive. Caleb came out right away and diagnosed my system and we had cold A/C again. I felt that his pricing was a great value for his services. He explained everything to me and I also learned a few things from him. Very professional. I highly recommend Straight Shooter HVAC.

Let me start by saying, I am thoroughly impressed with the professionalism and work ethic these gentlemen possessed. I called Monday afternoon Patty was there that evening . The next day at 8am my system was beinginstalled. The gentleman arrived at 7:45am and started working. They did not leave until 5:30pm working the entire time, even pulled my trash can from the curb. My system looks GREAT, and my installation looks GREAT! I'm so happy!! Will definitely recommend to everyone!

Patti Floyd is EXCELLENT! Explained every detail of the installation and the equipment needed for our all electric AC unit. Very professional and even supplied us portable AC units to keep us cool! I’d deal with her any day as she is honest and very personable.

Straight Shooter Heating and Cooling will be the only hvac company we use moving forward. We recently moved to Azle and wanted an inspection before summer. Caleb came out, performed an inspection and cleaning. Very friendly, professional and knowledgeable. I can’t say enough good things about the whole experience.

Honest, reliable, knowledgeable, professional, and probably one of the best prices in dfw. Before closing on our home, we got Straight Shooter out for an inspection. They were quick to come out and it turns out our 20 year old AC system needed to be trashed and was in need of an efficient system before the hot Texas summer takes it out. This company layed out multiple plans that would fit our taste and budget. I highly recommend using them!

They were easy to work with and were able to get the job done sooner than i expected. They offer a good service contract.

Great company & professional technicians.