Paschal Air, Plumbing & Electric is rated 4.9 out of 5 stars with over 3,500 positive customer reviews. For more than 50 years, we have been trusted to serve Decatur & the surrounding area. If you are experiencing problems with your HVAC system, then it might be time to call a professional for a complete diagnostic.
Why Paschal? We offer free estimates and second opinions, 24/7 emergency service and 100% satisfaction guaranteed. We are Trane certified, and service all brands of equipment. At Paschal, we do it all and we do it well. Serving our Decatur customers and doing it with a smile is what we love to do!
Breathe more easily in Decatur with comprehensive air quality solutions that include humidity control, duct sealing, air filtration, and more.
PLANNED MAINTENANCE AGREEMENT
AIR CONDITIONER TUNE-UP BENEFITS
WHAT TO KNOW WHEN BUYING A NEW AIR CONDITIONER
HOW TO PREPARE FOR YOUR AIR CONDITIONER INSTALLATION
REPAIR VS. REPLACING HVAC SYSTEM
Air Conditioning Services in Decatur
We service the following brands of air conditioners & HVAC systems: Trane, Lennox, Carrier, Goodman, Amana, Ruud, Heil, American Standard, York, Daikin, Rheem, Mitsubishi, Bryant, Maytag, & more.
Our Decatur team provides both scheduled, on demand and emergency AC repair services, keeping families comfortable for generations. As we have kept our customers happy, we have also built a solid reputation and a loyal Decatur customer base. Our customers keep returning to Paschal because they trust our experienced team of HVAC technicians. Our trained & trusted HVAC technicians are able to swiftly & efficiently diagnose & detect issues that may occur with your Decatur heating and cooling system.
Many of our customers with older air conditioning systems in Decatur wonder when it is time to replace versus repair their system. Paschal recommends that you ask yourself several questions before making the replace vs. repair decision:
If the answer to any of these questions is “yes” then it may be time to consider a new system installation.
Regular maintenance of your HVAC system in Decatur is important, both to extend the life of your equipment and also to keep your manufacturer warranties in effect. It also keeps your equipment operating at peak efficiency. Lack of proper maintenance is the leading cause of premature equipment failure and sub-par system performance. Paschal’s Planned Maintenance includes both a heating & cooling visit to ensure that your system is operating at optimal efficiency and that manufacturer warranty conditions are met. It doesn’t take long for contaminants to build up on your system. Just like a car, your Decatur HVAC system needs to be serviced regularly for peak efficiency.
Heating & Furnace Services in Decatur
Whatever your concern about your gas furnace in Decatur, Paschal can provide you with the heating repairs that you need to get your system working efficiently again. We back our repairs with a one year parts and labor warranty. Top in our field, we are A+ rated by the Better Business Bureau and are a certified Trane Comfort Specialist.
While we provide emergency service, it’s best whenever possible to get your HVAC system repaired before it gets to that point. How do you know when it’s time to call Paschal for furnace repair services?
Your heating system could be malfunctioning for a variety of reasons, some that you can fix yourself and some that you cannot. Some of the top reasons are related to circuit breakers, thermostat issues, the pilot light being out, and electronic ignition issues. While there are a few things you can do to troubleshoot your furnace, the easiest solution is to call Paschal in Decatur. We can get your furnace up and running again in short order.
If your Decatur gas furnace is more than 15 years old, it may be time for a new unit. Wear and tear and maintenance over the lifespan of your gas furnace will determine how long it will last; lifespans range from 18 to 30 years.
Here are some signs it may be time for a new gas furnace:
Lower Decatur utility costs, cleaner indoor air and fewer repairs are the top reasons you may consider a new gas furnace. Older furnaces, especially those made before 1970, tend to be more inefficient than newer models with the Energy Star designation. Newer systems also run easier and keep your home more evenly heated.
Regular maintenance of your HVAC system is important, both to extend the life of your equipment and also to keep your manufacturer warranties in effect. It also keeps your equipment operating at peak efficiency. Lack of proper maintenance is the leading cause of premature equipment failure and sub-par system performance. Paschal’s Planned Maintenance includes both a heating & cooling visit to ensure that your system is operating at optimal efficiency and that manufacturer warranty conditions are met. It doesn’t take long for contaminants to build up on your system. Just like a car, your HVAC system needs to be serviced regularly for peak efficiency.
Most standard homeowners insurance policies in Decatur provide coverage for heating and air systems if they are damaged due to a covered peril or disaster. These covered events will be clearly defined within your policy documentation. Insurance is designed to help cover sudden hazards like fires, explosions or damage from falling objects. If your AC unit breaks down from old age or regular wear and tear (the most common reasons for break downs), then your insurance company may not pay to have it repaired or replaced.
If you rarely change your air filter or fail to keep up with regular preventative maintenance, any damage incurred would likely be considered owner neglect and may not be covered under your insurance policy. That’s why it’s so important to stay up to date on your HVAC system maintenance.
Was impressed with the service. He did a great job of explaining the issue. Helped me understand how my heater works.
Robert and Cesar did a great job! Highly recommended!
tech was on time and knowledgeable and explained what was wrong and explained the way to fix and and laid out my options for repair and wasn't pushy about having them fix it. would recommend.
They replaced a toilet and drain pipe. However a couple of days later we noticed water spots on our bathroom ceiling. They came out immediately and replaced the toilet gas vent pipe that the roofers had broken and jimmy rigged with roofer tape. They are very professional. Highly recommend them.
Technician was extremely knowledgeable and open about the HVAC system
All I can say is, Robert was one of the nicest servicemen I’ve ever had the pleasure of working with. On time, honest, and went above and beyond to help us out. When it became the 11th hour, instead of going home to Rogers, he drove from Mizzou down here to help us out. The communication from the ladies at Pascal was spot on. Steph and Val I believe were their names.Because of this service, we will no longer use anyone else for our HVAC/Plumbing/ Electric and whatever else this team can fix. We are Pascal people from here on out!-Josh Peckenpaugh
Kevin Mynatt with Paschal is very thorough, knows his job inside and out on my Trane heat pump. I am very satisfied with his work and knowledge. Paschal is very lucky to have a quality service technician like Kevin working for them!
Super helpful. Kept me updated throughout
Arrived quickly and very professional.
My repair technician was very helpful and got my heating repaired.
Excellent job! Very thorough and detailed.
A little more expensive but on time and professional. Would recommend for those in a pinch!
Two new service calls, both great. Heating service and generator service. Excellent!1-year service performed on our Kohler generator. The service technician, Ben, was professional, courteous, and competent. I hope that Paschal will continue to provide technicians with the high level of competence to which I am thankfully becoming accustomed.
Casey came to my house on Sunday to help expedite the process of quoting service.
The serviceman David was exceptionally knowledgeable and efficient in his duties. He himself was a quality individual and I'd have no problem calling him back.
Their people are always polite and do the job in a quick and efficient manner. Once they are done, they make sure they have everything put back properly and is all cleaned up. This visit we had Kevin and he made a recommendation for an addition to our furnace that will help keep all of the dust from out shop out of the furnace and thus out of the house. He had the equipment on his truck to install the recommendation and had it completed in less than an hour. That is what I call customer service.
Great job! Speedy and efficient! Thank you Kevin!
Joseph did a very good job, we were very pleased!
We had our semi annual hvac checkup completed today. The technicians who performed the service were competent, professional and thorough. During the check they identified a weak capacitor and changed it on the spot. We regard Paschal as the premier HVAC company in the state and feel exactly the same about their employees.Avoid the hassle, go Paschal. We just had the check up done again, this time by Louis. Terrific job.
Anderson is a sharp tech, found and fixed our problems and waited to make sure that the thermostat and the unit worked correctly
The technician was professional, courteous and knowledgeable.
I really want to say thank you for coming out and replacing my water heater. Everywhere I called stated some reason why they could not get to me today. Your team was very nice, gave me a coupon , and cleaned up after themselves. I truly appreciate what Paschal did for me during these busy times. Thank you.
Our kitchen sink wasn’t draining so we scheduled a check with them and they came out, told us what it was and what it would cost and within a couple of hours it was fixed and we were happy again!
While I am unhappy with the prior service on our HVAC system that necessitated the request for a technician on 11/16/22; my husband and I were more than happy with the technician who came to the rescue. Bryant was the name of the technician who arrived at our home to determine the cause of our brand new HVAC system tripping a circuit breaker 5 times in 4 days. Bryant was able to ferret out the problem, an incorrect wiring during the installation of correctly sized heat strips for our system by the previous technician. Bryant communicated to my husband what had occurred and what was done by him to correct the problem and went out of his way to label the electrical boxes on the HVAC unit to make working on the system in the future. Bryant is a definite asset to Paschal.
Install gas hot water heater
Personable and professional, these guys are very helpful, explaining what was needed and how to keep my systems running well.
Robert is great and very professional. He kept us updated on the issues and cost. Will definitely ask of him on any future projects or repairs.
They were very professional and patient. They answered all of my questions.
Great job ,fast ,will use them again
Paschal went above and beyond expectations to install my new HVAC system. I was very pleased with the installation process. I would highly recommend them.
Very professional they explained everything and told me everything they were going to do answer the question I have. Very happy with the good service they provided I will definitely call for any future service.
Alex did a wonderful job explaining what needed done and after getting the parts, had the job done in no time at all. He is an outstanding asset to your team.
They were able to get us in right away for an estimate on our water heater replacement, and then back the next day to install. They were running early the day of installation,but had no problem giving me an extra 30 minutes to finish a work meeting I was in to get home. They were very professional and took the time to explain the warranty and the next step for us as far as maintenance. Overall, an excellent experience.
Good customer service/friendly and didn’t stop until problem was solved. Highly recommend
Brian was amazing! Very professional, explained the costs up front and talked ne through everything he was doing before, during and what to do after. Would recommend to anyone needing plumbing help.
From start to finish I was impressed. Every person that I spoke to or who came to our house was friendly and professional. I don't feel like any detail was overlooked. These guys also got the job done in about half of the time I expected. We will be using again and recommending to our friends
Professional, knowledgeable, punctual.
Bobby was a true professional and was passionate about his work. He took the time to explain the needed repair and explain our system to us. I will use Paschal again and I would recommend them to anyone who needs their services.
Absolutely the BEST from initial contact, confirming appointment, communication with service tech to explanation of charges, Paschal was A++++!! This is my 3rd time using them & will continue to choose them in ALL my future HVAC, plumbing & electrical needs.
Very professional. Got an appointment quickly. The technician was on time; they even called with a 30 minutes heads up. The did the work quickly, efficiently, and on budget. Will use in the future!
Don did a great job!
Very nice and professional. I would use them again.
The electricians that came over today were ahead of schedule. They went above and beyond to help me out. Great work, great experience. I would definitely use them again.
Good service. Friendly and professional service personnel
Sewer drain issues. They promptly came out after the weekend and had the problem solved quickly. They explained what they were doing and why. They completed the job and and advised on future recommendations. Will definitely call them again if I need anything that their company offers.
I was very impressed with Rick and Austin, who came out today for a plumbing issue. They were both very kind and considerate and explained everything beautifully. They took care of the matters at hand and offered great advise & suggestions. Highly recommend these two!
Excellent work very professional quote me a price on a water heater will definitely have them to install it
Kevin did an amazingly thorough job and was able to instantly rectify 2 issues found.
Tech was polite and professional. Very thorough
Wonderful experience start to finish. The call to schedule was quick and thorough. Brad communicated clearly about his arrival time, and did arrive on time. He explained not only the problems I was having, but also the different options I had to go about it. I ever learned some about how my plumbing works. Great experience.
Robert was very personable and friendly
We had Kevin in our home today doing Furnace Maintenance. He was so friendly, professional and informative. We have had Paschal in our home to do many things over the past 2 years and always recommend them to friends/family. We’ve had negative experiences with smaller businesses around timeliness and professionalism. Paschal is doing customer service right!
Heating/AC bi annual maintenance.Excellent service.
Val had amazing customer service.
Both Robert & Caesar were professional and courteous. They both provided great customer service.
Installed 2 water faucets did excellent work and took care of everything definitely be using them for future projects they also take care of my heating and air
There was a gas leak in the house. The gentleman came on time, called before he left his last job so I didn't have to stay home and wait, explained everything before he started. Found the leak and repaired it immediately! Thank you, will use you again.
Representatives of this company were very professional, and kept me up to date about services & repairs as they were happening.
My experience with Paschal was entirely positive. Kevin Mynatt was my service technician. He arrived on time and worked tirelessly for the three hours at my residence. He was personable, knowledgeable, and helpful. He is an outstanding representative for Paschal.
We had some water leaking from our upstairs bathroom and Robert and Cesar had it fixed in no time. They were very knowledgeable and diagnosed the issue immediately. Highly recommend Pascal!
Checked my tankless hot water heater thoroughly even after its system read as no problems. Contacted others for additional info and contacted manufacturer. Replacement parts ordered. Great service.
David unclogged our toilet in record time and even helped clean up the floor and under our bathroom cabinet.He was very friendly and very professional. He went beyond what was expected.We do ALL our business with Paschal because we can rely on knowledgeable employees.
Logan showed up earlier than we expected so that was excellent and was very informative on what he did to the system. Being in the ac business myself in another state it’s great to see a quality company who is honest and professional and who will take care of my moms unit there in Searcy. My only suggestion to the company is that techs should wear booties inside the home, especially when doing service inside and out.
Very thorough service and kind employees. Also, very reasonable with their service prices and maintenance plans. Good experiences both times we've used them. So thankful we finally found a good company after going through several not so pleasant experiences with other local companies.
It was really hard to find a plumber. Paschal was very helpful and professional. Thank you for the help.
Had them give me a quote for new HVAC. Austin was excellent. Answered all our questions and very knowledgeable and professional.
Look let’s like
Service Technician, Dayton, did a great job! He was knowledgeable and friendly! Would definitely recommend!
Austin just left here after doing a fantastic job. He was very patient and understanding and I really appreciate that.
He had us up and running again in no time, and explained things to Mom and I.
He had an all around great attitude and personality, especially for a Saturday morning.
If only we could have talked him into staying and doing the backlog of dishes. He said something about other calls ....excuses, excuses 😁
Thank you Austin and Paschal!
First off called them to come out for a estimate on new unit heating and cooling! Fast response came out quick review gave me a estimate and offered financing through Wells Fargo with 0% interest rate! With in just a week called and said they had everything read for installation we set a date three guys showed up! Around 8 am excellent service super nice guys talkative and explained everything very pleased very professional and would definitely recommend them for new or repair services! Thanks Guys! Awesome Job!!
We used them for a stopped up drain. They were here in less than 30 mins. and Brian the plumber was very professional and knowledgeable. He had us fixed up in no time. The price was very reasonable.
Both gentlemen were extremely professional and courteous. Explained everything in terms I could easily understand.
They were very fast and got the job done.
Fast service and very thorough.
Repairman Jared came to get our heat going today. He was very professional and so nice. He made quick friends with my dog and got us fixed up in no time. Thanks Jared for your good work!
Immediate service, knowable technician, explained the issue and got it fixed. Very pleased with the outcome and the technician.
Service and repair are excellent! I called this morning to have Paschal technicians come and find out why my heater had stopped working. The scheduler said that they would work me into their schedule. An hour later two Paschal repairmen arrived at my door. They diagnosed the problem and found that they had the part. They fixed the heater, and now I don’t have to cope with tonight’s freezing weather! Job well done! Thanks!
We needed repairs but they were fixed quickly and hopefully prevent further problems.
Kevin was phenomenal, I had various issues with my heating and cooling over the last year, and I was fortunate to have him be my tech both times. He was willing to work with me to come up with solutions that took into consideration many factors for my interesting circumstances. 10/10 would recommend.
Service is awesome great service and very prompt when you need it
Appreciate the quick scheduling of a technician. Recently had a repair, and received an excellent follow up.Thank you!-------------------------------------------------------------------------------------------------------------------Much appreciation for the plumbing team from Paschal (Robert, Cory, Nick, and Keith)! After a tedious process of detecting a water leak in my yard, Robert came out and gave a valiant effort in repairing the existing water line. After a thorough discussion and review of the situation, we determined that a new water line from the meter to the house was the best solution. Keith ensured a quick turnaround so that my water issue was resolved. Within a single day, the team was able to install a new line with all the proper protections (shut off valves, etc.) and restore my yard to a pristine state. Amazed at Cory's excavator skills and Nick's smiling attitude throughout the day.Thank you from the whole family!!
Friendly and knowledgeable. Answered all of my questions. Work completed to my satisfaction.
Showed up on time and explained the quotes. Very friendly
Service man was very nice,he explained everything that he was going to do, very professional his name was Andrew
We've had positive experiences with Paschal in the past for HVAC, and this experience for plumbing repair was equally positive. Alex was great, he explained everything up front and even went above and beyond to ensure our repair would hold up even better than it was initially installed. These last few encounters with Paschal has convinced me to try their annual service contract, so I'll try to update my review after having some of the preventative maintenance done in the near future.
Fast, competent, quality replacement of defective PRV.
The two gentlemen came by my house and fixed the light fixture with no problems and even installed my light fixture. I was very please and appreciative. They called me and told me it would be about 30-40 before they would arrive. That gave me plenty of time to wrap some work and prepare for them. I will use them again!—Matthew
We just moved to MO and into our new house. While attempting to install the washer I realized the safety valves leaked if not turned off completely. I called Paschal and they were able to send someone to the house within a couple of hours.Our technician was Austin. He called ahead to provide an ETA. He arrived on time and was professional. He quickly troubleshot the problem. He provided a couple of options and allowed me to make a decision as to what I thought was best while leveraging his expertise. He was efficient and wrapped up the project in short order. He cleaned up when finished. Very positive experience!
Great Service this morning. Called yesterday to schedule fall maintenance and serviceman was here 1st thing this morning. Very prompt, friendly, and professional. Great experience.
We had a water leak, called Paschal & Andre responded quickly. We asked for estimates to repair the leak or replace the water line from the meter to the house. Andre was very professional, courteous, & clear about our options. We chose to replace the water line. Andre & Corey promptly arrived on the scheduled day. They informed us of the plan to do the repair. Corey operated the backhoe, he was professional, courteous, & very careful to avoid damaging our trees, sidewalk, etc. I can’t imagine Paschal employing a better team than Andre & Corey!Vicki Lassiter
It's a wonderful experience with Paschal. My kid dropped a toilet paper plastic holder and it got stuck inside. I called them and technicians Robern and Nick visited our home and they did the job pretty smooth and clean. They both are so good and quick in work.
Very professional and informative about the work they were preforming
Dillon was professional, respectful, and friendly. He definitely gets 5 stars for his customer service.
Logan was great! He explained his findings, pros and cons of repairs. Logan took pics to explain his findings and provided prices as well as new maintenance plans available.He was kind and professional.
Was great. We had a good experience. Fast and friendly. Had a fan motor go out and they handled all the warranty paperwork, had someone out and he was super professional. I'm glad we used them
The technician was at my house the next day after calling. They came to remove and replace garbage disposal. $550 for everything. Felt it was a little steep but they were fast 👍🏼
I’ve used Paschal for HVAC and plumbing services at more than one location. They are always easy to contact, professional, courteous, and explain things in a simplistic way. Joseph is a recent example employee who exemplifies these traits.
Courteous, local, efficient.
David was super nice and professional! Very informative and honest. Made us feel like we made a great choice when calling!
Kevin was very knowledgeable and professional!
From the beginning to the end they exceeded our expectations. Friendly and professional at every turn.Our home was constructed in 1906 with an HVAC system installed in 1996. It was time to upgrade.There were a total of 11 guys (that we saw) who worked to replace our entire electric HVAC system and built ducting to make our outdoor wood furnace more efficient. They had to climb around the hot attic and belly crawl all over under the house. Yet, they took the time to put drop cloths over our furniture and flooring to prevent mess and cleaned up after themselves at the end of each of the 7 day project.Everything installed works right and looks good. In the places where drywall, plaster and paint were damaged as the new vents were placed, they repaired and painted to make it look as though nothing had been done.I seldom take the time to write reviews but these guys deserve kudos for a job WELL DONE!Thanks to Chris and all these guys for completing this project in grand fashion.
I called to ask about when someone could come out to look at my water heater , after calling two other places who had a 2-3 days wait. The operator told me they could get to my house the same day within a couple hours!! I was so happy. Brian arrived with a smile on his face and ready to get to work. He gave me good , clear , information about my water heater and then once we came to a conclusion what needed to be done, he communicated well with me and my husband who was on the phone with us. He made sure understood pros and cons. Very personable and friendly and great communication! Highly recommend this place! You will not regret it. For a flat rate that doesn’t change no matter how long they work on your home appliances, it’s seriously the best ! Thanks a lot brian!!
I love my technicians they were very professional they told me step by step what they was doing they even seen some more repairs that I needed under the house and said if I hired another plumber to make sure I took pictures so they didn't mess up the work that they had already completed but just to know if the two repairman could contact me that they did the service for because of my plumbing issues I would like for them to do at least one just to come back by and see me so we can talk about it the cost and everything these people were so nice and so professional like I said they let me know other problems that I had that needed to be fixed they cleaned everything so good they cleaned up after themselves they did a wonderful job if I had to have any more work done I would love for those two gentlemen to come back it was actually three but I only met two so you have hired some excellent workers you should give them kudos and a pat on the back because at my address and my job that got done it was just such a blessing and I appreciate everything that they done thank you very much for your services and your two technicians that was so professional and loving and caring thank you Margaret Mccallister
So professional and on time. Wonderful technician. He was calming and honest.
Robert was super friendly, helpful, and knowledgeable. He gave me several options and explained all of them very clearly. Will definitely use again.
Bobby was very knowledgeable and helpful
Fast efficient service! They had our issue sorted out in 1 day!
Great customer service. Paschal employees always have a great attitude and conduct themselves professionally.
Techs were fast and professional. Figured out I didn't need part of the install as originally planned and saved me a bunch of money too.
Great work. On time (short notice).
I have used Paschal for all of my HVAC needs for over ten years. I have always been impressed with their employees’ professionalism and curtesy to their clients. I highly recommend Paschal.
Great experience and customer service. Called on Saturday and they were out to fix a leak within 45 minutes. Plumber was courteous, fast, and knew exactly what he was doing. The price of the repair was way less than I expected as well.
Fast efficient and affordable service. Friendly technician who explained his work thoroughly.
On time with calls prior to arrival. Both teams were educated, professional and took the time to go out of their way to make our problems a non issue. Very impressed.
Joseph was on time and professional!
Great experience, Logan was very professional
Always do a super job.
Never disappointed. Great from first contact to service technician. Five stars for Matt.
Hogs by 90!
Brian was very professional and meticulous about his work. He double checked his work to make sure there wouldn’t be any problems. Courteous and friendly. The repair price was very reasonable.
Professional, excellent knowledge of systems..purchaseda new A/C Heating system from them.
Great whole home service. Completely prof from start to finish
Ivan was at my home in Carthage today. He did a fantastic job, and he was very knowledgeable during the service call. This was a follow-up to a new system installation that was performed in June. I have been very satisfied with their professional staff.
These guys did a fantastic job. Very professional and know what they're doing. Had a main drain line clog.
I have used this company a lot and would not use anyone else. They are there when I call and always nice and honest!
Joseph was polite and completed the AC repair quickly and with a smile. Thank you for fitting us in to your schedule. We LOVE Paschal’s employees.
Joseph did a 5 star quuck repair today!!
Logan serviced our system today and did a fabulous job. He was courteous, professional, and we are completely satisfied. I highly recommend Paschal!
Joseph was on time, knowledgeable & very pleasant! No sugar-coating.. straight up! Thank you for the full truth! We will use him again !
Brad did an amazing job and got the job done quickly!
Brad was very professional and did a outstanding job..He was here right on time and did a great job making sure the problem with my drain was fixed and working correctly..If I need anything done in my home with plumbing , electrical or with my HVAC system I’ll call them!!
Scheduled for the next day when I called
All Paschal personnel involved in the project were extremely professional, courteous and helpful. Couldn't have asked for a better experience.
My AC had quit last evening. I called them and they were able to get a very professional repair man about noon today.The gentleman who came was a very nice, professional repairman. Knowledgeable, only took him a few minutes to repair it. Thank you so much!!!
Atic stairs was put back not like it was before and a mess left in the attic
MY EXPERIENCE WAS OUTSTANDING!!!!! SHOWED UP ON TIME, DID EXCELLENT WORK AND MOST IMPORTANT, PROFESSIONAL CREWS!!!!!! THANK YOU FOR A JOB WELL DONE!!!!!!!!!
Great service technicians
I had someone come out and fix and outside faucet, but not replace. The technician was super nice and knowledgeable. He fixed it without problems and answered all my questions. It was a bit pricey for a faucet replacement, but I don’t really know what they charge per hour etc. it just seemed like a lot. Otherwise pleased with the end result. I’d hire them again. They even came out the same day.
Five stars. Had an issue finding a OEM part. None in the United States and one to three month lead time.Bethany was instrumental in working with the manufacture to come up with a solution. It wasn’t easy but she got it done. Once the solution was finalized The work was completed the next day.
Crew were friendly and professional.
good quality service very prompt
Replacing hot water heater
Robert was very knowledgeable and explained the repairs he found necessary to correct the error codes and complete the bi-annual service to my HVAC system.
best service man I've ever dealt with ,Joseph, is excellent, very knowledgeable and always explains exactly what he is going to do to fix your problem. and he has never even mentioned about replacing my units. I recommend Paschals to anyone who needs their expertise.
Super nice people. On time and very professional
Same day service installing 2 water heaters in our home. Friendly and helpful repairmen Sebastian and Zack. I really appreciated their timely service!
Installed a new HVAC system when mine died in the middle of summer. Extremely fast and professional. Very kind and knowledgeable. Highly recommend.
Robert and Cesar came out on a Saturday help me with a very unfortunate sewage back up- They worked so hard and were incredibly friendly, professional, and helpful! Even when a larger problem arose and we needed to wait for another team to come out on Monday they were very helpful and explained everything that was going on. They worked with me to find an affordable solution to a big problem, and I couldn’t be more grateful and happy with their help! Absolutely recommend
Chris was very efficient and polite. Would highly recommend.
Ours was not an emergency outage, but they still responded with in 3 business days. Very professional; explained what they were doing, and why. Won’t hesitate to call them again.
Very professional and efficient. I called in the afternoon at about 2:30 and they had my A/C cooling again and gone by 4:30.! VERY impressed with the service! Thank you for the great service which is very unusual these days. Will definitely call again when needed!
The technician, Andrew was most courteous and professional in his diagnosis of my geothermal problem today. He was thorough timely and precise. His explanation of the assessment was such that I could easily understand him and feel very comfortable deciding what the next logical step was going to be. I had a totally exceptional experience today in dealing with an issue that is difficult for the average homeowner to understand. He was honest and his candor was genuine and very much appreciated .
Thank you so much Andrew!
Paschal installed our heater and air conditioner within 2 days of our calling. Fast and professional service and the work was done in a day. We were so happy with the job we had them install a tankless water heater. We have been very happy with the products and would strongly recommend the company!
pipes to pool heater
Jacob and Brian were very timely, personable, and professional. I am very pleased at their work and will be using paschal in the future !
5 star!!!! Great company. Great service. So glad we went with Paschal for our HVAC needs.
Val did an outstanding job! Very professional visit. Excellent communication before, during and after the repairs were completed! We have used this company several times and are very satisfied with the quality of their work.
We just had Kevin come out and do a maintenance on our HVAC unit. Felt like he was very knowledgeable and very thorough in his findings! Appreciate him taking the time to explain everything in detail to me and answer any questions.
Brad is very professional. He works quickly, communicates extremely well with customers, and does great work. Plus I like the fact that Brad is a Marine veteran. (He saw the Marine Corps sticker on my car and mentioned it.) I like supporting businesses that hire military veterans. Blane also did a great job. Great team, professional service.
I had a complete HVAC system replaced in January, system was spec'd out by Daniel and Trey. We have had nothing but problems since install from not heating, to system configuration issues, and now not cooling. Technicians have been out more than a dozen times, still have a very expensive fan that moves warm air around the house during the summer heat. Not to mention our electric bill going over $400 to keep our house around 80 degrees. I have been battling these problems for 8 months now, and continue to get the run around every time I call, or when a technician comes out to the house.
Now 1 month later, and still no resolution to our problems. I keep being told that this manager or that manager will call me, and the calls never come. This has been a nightmare experience.
Kevin Mynatt came to our home and seemed very knowledgeable and on point. He made quick work and We have high hope of the problem being resolved!
The service men were very respectful and arrived on time. Double checked with me to make sure that I didn’t have any questions and gave me the information I needed for future maintenance.
They made sure I understand what was going on and how to be fixed. Thank you
This is a company that employs veterans and helps veteran families!!! We had a water leak days before leaving on vacation. They were able to come out the same day we called. They diagnosed the specific problem. Financing took minutes to apply online, and they booked our service for the next afternoon! They also left us with cold water until they could return. They were on time, the installation took a few hours, and we where back on track. They were so professional and interacted with the kids and our pets. Thank you gentlemen! We moved to the area about a year ago and we were blown away by the customer service of this company. We will continue to be lifelong customers, Semper Fi!
We had a water leak and they were able to come out that day and diagnose the specific problem and help us get it fixed the next day! He explained things in terms I could understand and was so polite and professional. Thank you guys! We are greatly appreciative of your education and experience!!
Just had Chris and helper nick upgrading some plumbing. Chris was very knowledgeable and got my house upgraded in an hour and a half. I now have new outside faucets and he tied into existing copper lines professionally. Great service and a fair price. 5 stars
Michael and his co-worker were amazing. Legit 6 out of 5 stars. The drain works great and is fixed. I was in a work meeting and they were respectful with noise levels. AND they cleaned the sink afterwards. I couldn't recommend them enough
Matt was very polite & he was through in his work. Appreciate the time he took to make sure my unit was in good condition!
I have used this company twice now in just 3 months time. They installed a complete new HVAC System the first time and recently replaced my water heater. I couldn't be happier with both of these installations! Very professional, vigilant, and zeroed in on both projects. Communication was excellent from time scheduled to completion. I highly recommend Paschal! Thank You for your hard and efficient work.
100 year old moms a/c quit over weekend. Got to her place as quickly as they good given their backlog. Fixed problem quickly at reasonable cost.
Brad Gwinn is the Master Plumber Paschal sent out to fix an issue I’ve had in the house for awhile.
I thought I could do it myself but I was kidding myself. I needed a professional like Brad to accurately diagnose the problem & permanently fix it for me.
Brad & his assistant were very professional & thorough. I’d use them again for any plumbing problem in the future without hesitation.
The guys called the morning of to let us know they were on there way. Showed up early didn't make us wait all day especially since It was a weekend! They stayed busy. They took pictures of everything they had done under the house to make sure we new what was going on underneath. They were always keeping us informed.It has been very hard finding anyone to do this plumbing under the house and we couldn't be happier. We will definitely use Paschal again and I highly recommend Paschal!
I called Paschal on a Saturday morning hoping I would have someone come out by Monday. They were at my front door within an hour and a half. They completed the job before noon. They were courteous and professional. They checked their own work and double checked it. They recommended work to be done but we’re not pushy at all. Well done!!
Brad was great and very professional. Timely install and great quality.
Corey and ALL at Paschal/GTS have gone above and beyond to expertly guide and support me through a complicated process of repair to our home. Their care and concern was exceptional and I cannot recommend them highly enough.
Great service all around.
Robert and Corey did a complete plumbing check and hot water heater flush. They were very thorough and explained everything they were doing and what all needed to be taken care of. They even rechecked everything before heading out. They were both super nice and didn’t mind answering all of our questions. I would highly recommend Paschal plumbing to all my family and friends!
I’ve used them three times now and each time the service tech has been SO pleasant and explained everything to me in an understandable way. Scheduling was pretty easy and when it mattered they were here as quick as they could be. I have found their prices to be reasonable as well. I’m glad to have an HVAC company I trust.
Kevin, took pictures and showed and explained the problems found and provided an estimate for repairs. I will definately use this company again.
Kevin was great. Figured out the problem, had the AC working before he left. Explained everything in detail. Would highly recommend.
Austin was very polite and professional when he replaced a water pressure valve. He explained what he was doing so I could understand.
Good folks. Especially Jade and Gavin.
Buy a new trane ac conditioner 16 seer much quite compared to my goodman I had very happy they did a good job on installation
Kevin is professional and explained everything in detail. This was my first experience with Paschal and will definitely use them again.
We installed a new furnace and air conditioning system this summer, and had a great experience with Paschal. Everything was scheduled promptly and construction dates happened when the company said they would. The office staff responded to texts and emails the same day. Everyone was friendly and professional. Our entire job – hardware installation, vent cleaning and handyman touch-up – was complete in just five days spread over about a month. Everything is working like it should. Our whole house hits the temperature we set to within one degree! We highly recommend Paschal – thanks guys.
We’ve had maintenance, repair and have had quotes for upgrades. Kevin, Bobby and Daryl have all been so professional, competent and very friendly. We whole heartedly recommend Paschal Air Plumbing and Electric!
Install of new HVAC and air handler everyone was very professional and knowledgeable, install was done quickly and very efficiently, equipment working flawlessly,a five star job!!
Paschal did an amazing job for us from the initial contact until delivery of our new Heating/Air unit. Everyone was extremely professional and timely with responses. They answered all of our questions and provided multiple options to best suit our needs. I would highly recommend them if you are looking to upgrade your system! Thank you for keeping us cool in this dreadful heat!!! Jessie & Bonita Winters
Came out on same day as called. Work was done fast for our what we needed. Saved me a ton of hours, sweat, and worry. Service men were very friendly!
Both of my technicians were professional, prompt, knowledgeable and explained everything thoroughly. It was a pleasant experience and I would absolutely use Paschal again.
Giovany, and Brian came out due to a mainline clog. Awesome guys. Very polite and was able to get out on the same day we had our issue. Will 100% call and use again. Very professional.
Couldn't have been happier that I chose Paschal at random to check on a leaking water heater that I was sure was going to have to be replaced. I made my call at 8:35a.m. to request service. Before 10:30a.m. I was speaking with Brad who was calling to inform me that he would be at my home in approximately 30 minutes. Following Brad's arrival and inspection of the leaking hot water heater; it was bad news as I had expected ~ the water heater would need to be replaced. Brad was able to present me with an estimate of the total cost of the replacement in short order. I okayed the install and Brad left to pick up the new water heater. Brad once again called to let me know that he would be arriving soon with the new water heater. Long story short in under 6 hours on the same day that I called for service; the new water heater was in place. Throughout the entire experience I was presented with nothing but the most efficient and professional treatment by both the woman who took my initial request for service and Brad. I found working with Paschal Air, Plumbing & Electric on the replacement of the water heater such a pleasant experience that when I have to replace our HVAC system my call will go out to this company again.
Very professional Luis an Eli did excellent job! Everything was installed in a timely manner, made corrections to things just because it wasnt right the first time! Cleaned up, leveled AC unit!! Great work. Highly recommend
Pascal has amazing reviews and ratings for a reason; they really are a 5 star business. I was incredibly impressed by how quickly they responded to my call and were able to send over a technician to do an estimate for our water heater and HVAC replacement within a few days. Daniel Minton was our technician for the estimate and he was so professional - he explained everything in a way that was clear and understandable. He prepared the quotes on site and I was able to ok proceeding with ordering the needed equipment for the replacement. I was even more impressed when they were able to come the same day to replace our water heater! Our HVAC installation will be next week and based on the excellent job done by the water heater team, I expect nothing but excellent service.
The service was really good came out on a Saturday and checked it throughly!
Bobby was professional, honest and fast! He explained what I needed and went out of his way to get the part quickly. Great service. I highly recommend them! Thanks so much for your quality work.
Brad and his co-worker (he deserves a shout out as well!) were very professional, courteous, & efficient. Highly recommend!
Plumbing . Helpful in explaining the best thing that we will need to do to prevent anymore water leaks.
I tried for three months to get a local plumber and a well known plumbing company to fix my problem. All I got were appointments not kept. I called Paschal and they set a time they would come. The plumber saw what the problem was ordered the part and in less than two weeks it was fixed.
Corey was very helpful and the company is great to use!
Techs Cole & Logan were polite, personable and obviously good at their jobs. They diagnosed our AC problem(s) quickly and did a temporary fix to get us through a hot spell and replaced the needed control board when it arrived. Thanks to those in the office, as well, for the phone calls they made to find the board and to verify warrantee info and to keep us up to date on the overall status of the needed repair(s).Thanks, again . . . Nick & Burnie Ott
Two guys spent a whole day in 100 degree heat installing our new HVAC dual fuel system! Tireless and steady , all cleaned up and running quieter and much more energy efficient ! Thank You!
They were very kind and prompt. The service was much more pricey than I thought but it looks good in the end, and the leak was stopped.
Explaining exactly what the problem was showing pictures of the parts and explaining everything top notch
Today Mr. Jerry arrived to fix my system. Since Tuesday, my HAVAC has been down. Despite the fact that my thermostat indicated 111 degrees, he took his time and destroyed a few hornet nests.Needed a brand new motor. Good news he had one. I'm thankful
Corey was the technician that was very professional and quickly diagnosed the problem. Very happy with their service and highly recommend.
I was amazed today when the technician arrived within a couple hours of my call to fix my unit! I understood it might be “a minute” maybe even the next day before they could get to me as my unit was working but just not cooling to my setting. I assumed AND appreciated that they had to prioritize customers without ANY cool air in this 105 degree heat wave!! Not only did they overdeliver on responsiveness but the technician, Anthony was clearly experienced and diagnosed my problem immediately putting my immediate fears at ease!! I discovered that he even teaches HVAC at the local college which made me feel even more secure in his diagnosis. Thanks to Anthony and the rest of the office team for helping us stay cool today!!!
Tyler and Caleb were polite and thorough in finding the the problem that made my toilet half-flush for months,. People who looked at it before couldn’t find the problem. They also tested my water pressure regulator to make sure it was working. I was very pleased.
Great service by Corey Montgomery. Thanks Corey!!!!
Thanks Corey for getting us back up and running!!
Sebastian was professional & fast The cost was also good
I liked everything about the experience except the cost of repair seemed excessive ! $450 for replacement of outside faucet. Took no longer than an hour!!!! Felt like I’d been robbed!
Cory was here and saved the day. Awesome Quick service!
Had the A/C cleand and inspected. Kevin is very cutious, knowledgeable, and professional. He went in detail on what was done and made suggestions on what to get fixed.
Corey fixed our AC unit and did a great job! He was prompt and professional. I would definitely recommend and use him again.
Brad was very nice and knew what he was doing. He gave great information and finished the job in a very timely manner.
Brad did a fabulous job on our under sink piping, faucet, disposal and drinking water installation. Extremely knowledgeable and professional. Will definitely use him again.
I highly recommend them! 💯 percent!! I have a 38 year old log cabin that my parents built when I was 5. Never has had central heat and air. I called these guys , they came out gave me a estimate, I said get it done. And I am here to tell ya they are absolutely perfect in everything!! I have never seen somebody that is so clean and neat as these guys! Absolutely professional all the way around! No mess, no hassle, very, very clean!! And done everything the way I asked. And my house is very custom, not your run of the mill house. We are very pleased! I highly recommend them to everyone!!
They just finished with a custom install on mine and my husband’s log home. I couldn’t be more pleased with the professionalism and care they showed us! We are beyond satisfied. We would highly recommend them!!
As always, Paschal takes good care of us. Robert was friendly, speedy, & informative!
Luis came and worked on my air conditioner system and thermostat. He did an outstanding job. He listened to my questions and worked very hard to check my air conditioner. All Paschal employees I dealt with were extremely courteous and friendly. I bought the extended air conditioner warranty and plumbing warranty because of the excellent service. I highly recommend Paschal Air, Plumbing and Electric.
Kevin did a great job and took the time to review our system with us.
Enrique and Eduardo were our installation techs and we can't say enough good things about them. They arrived on time and worked throughout the day; if they even took a lunch break, I didn't notice. With the help of a few others from the Carthage warehouse (sorry, did not get their names) they installed a new unit and pad, replaced all ductwork and hauled away the old equipment. Very personable and professional. Thought we might see Dallas to inspect the work, but I'm sure he was very busy. We HIGHLY recommend Paschal!
Bobby was fantastic! He thoroughly explained what he was doing. He was very knowledgeable and professional.
We wouldn’t use anybody else!! And we recommend y’all to all our friends. 👍🏻
Great guys did the work kept me informed
The service was quick and professional as well as friendly
Cory was great and explained everything well. I highly recommend this company!
Brad and his team were a huge help! On time, answered all my questions, and went above and beyond! Thank you!
Corey did a great job!
Michael was kind, professional, and knowledgable; you can’t do better than that! A 10 of 10
Corey Montgomery was the technician that came out today on a Saturday and was very efficient in determining our issue with the AC unit.
They handle all my needs small and large
Brad was great ! Very knowledgeable and didn’t overcharge me! I would call them again and recommend them to friends!!!
Had a pinhole leak where our water comes in. Paschal responded quickly and sent a team to repair it. Brad was exceptional! Diagnosed and repaired the issue quickly and pointed out another issue that could have easily developed into a major problem for us. We had that issue fixed too. The team was very professional and personable and they did a great job. If you want it done right the first time call Paschal.
Brad was amazing ! Excellent customer service! I will definitely use them in the future !!
Brad came out for a quote on a tankless water heater. He was great. He helped us get our old tank started when the “other guys” told us it wouldn’t. Couldn’t be more thankful as putting the system in right at this moment would have been a problem financially. Was a real help and appreciated the fact that he was honest and willing to help us without trying to up sell us during this time!
Called and they said it was going to be tomorrow. Got off the phone and twenty minutes later they called and got my address and was on their way. Super nice people and knew what they were doing. Thanks guys
Sebastian and Giovanni are the best. They figured out my problem in no time. Quoted me a great price and got to work immediately. I would recommend them to anyone. Fast, experienced, and very friendly. You can't go wrong using Paschal. Thanks guys
Great service by Kevin. Explained everything. He was courteous and efficient in his work.
The guys were very friendly and knew what they were doing. Will use your service again
Cory was my service guy and he did great!
Matthew Gibson made this process so easy. I’m so thankful they took care of us so quickly and treated us as family. 10/10 would recommend!
This company is the best. From the person who answers the phone to the technicians who service the unit they are responsive and caring. So glad they had my back this week. Thank you.
Kevin was very professional and friendly. Great job explaining things. Definitely recommend Kevin and Paschal Air.
Technician was very professional, thorough and explained in detail what was needed. Very pleased!
He did a great job of checking the system out.
Skylar did my annual spring checkup today. He was very good and did an excellent job. He explained everything he did. I would rate Paschal with 5 Stars.
Excellent service. Brian was knowledgeable about how to repair leak and did a great repair job. Highly recommend
Call paschal out Brian spotted the problem right away they were nice and most of all honest I would recommend them to anyone that needs a plumber.
Great company and people!
We had a Saturday water heater issue that could have been a long, bad ordeal. Paschal was here in about an hour and new water heater installed within a couple hours of us finding the issue.
You couldn’t ask for better customer service!!
Shannon sent someone right away. Corey was very professional, explained and fixed the problem right away
Robert and Nick were very knowledgeable and got the job done!
We needed someone in a hurry and Paschal was able to come right out and help with our plumbing needs. Definitely recommend them!!!
Our AC unit stopped running on Sunday night and it was a very hot and humid evening leading up until Monday. We called Paschal Monday morning and they were able to get someone out that day! Other places had said it would be Wednesday and that would not have been feasible with a 2 month old in the house. Our technician Andrew came and saved the day! He was friendly and thorough in his inspection. We had a local HVAC come out twice last year and never actually fixed the problem. Andrew took his time to look over the unit and have air back in our house in less than 2 hours. We are very thankful for your service and will be utilizing your services for maintenance going forward! Thank you Andrew out of the Springdale/NWA area!
Very prompt, professional & knowledgeable
Brian and brad were wonderful they went above and beyond I would use them again
The tech worked in bad weather conditions and completed the service call. His name is Kevin Mynatt. He was efficient, knowledgeable and polite. Jerry Garrett
We have had a very positive experience with this company from the beginning of their entry into Searcy. Their techs are very knowledgeable and professional. We appreciate how they have handled our account.
They were easy to work with and were able to get the job done sooner than i expected. They offer a good service contract.
Reliable reasonable and professional.
What more could you ask for
Paschal is a top notch HVAC company. The employees are polite, conscientious and hard working. I would recommend to anyone in need of HVAC/AC services. Thank you!
Good service! Always available
Great company & professional technicians.
Professional and explained everything they were doing. Prompt service. Brad looked at my garbage disposal and new immediately why it was leaking. Fixed the problem promptly. If I have another problem, I will ask for Brad to do the service.
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Paschal Air is my go to contractor for all heating and air problems. They are a courteous and efficient team. Special thanks to Kevin today.
Always professional technicians.
Their knowledge and experience.
Corey was very professional and informative. Will definitely be using GTS service in the future.
My new generator was delivered today. The crew was professional and polite. They were careful down to the smallest details. They were so diligent with their work, they did not even break for lunch! I am very happy to give Paschal Air, Plumbing & Electric my recommendation!
Great people great service on time and affordable prices
Always reliable and their technicians are very professional. They show you pictures of the problem(s) so that you can see the necessity of their work.
I give them a 5. Joseph was the service tech that came . Very knowledgeable, explained everything. Got me all set up. I even bought the 1 year maintenance plan at my request.
Tech was very thorough and he gave the job all of the time to do a very good job.
Kevin and Austen came to my home to check out my water heaters and gas exhaust. They replaced the exhaust piping in the attic and basement.
They were both wonderful. I would definitely give them a “Gold Star”
They were punctual, extraordinarily knowledgeable, and courteous.
I would highly recommend Paschal and the technicians you sent to my home.
I will use Paschal again, and I will request that Kevin and Austen are the repairmen you send.
Thank you for having such great employees!!
Fondly, Nina Brueckner
Very professional and prompt. Also very friendly techs.
Andrew was very knowledgeable and polite. Will ask for him in the future.
Consultant Matthew Gibson came to our house about one month ago to bid a new heat pump system. My wife and I thought he was very competent in his assessment of the problem we were having. We found his bid to be toward the middle of other bids that we received. We elected to go with an American Standard heat pump based on Matt's recommendation. It took about a week to get the product ordered and then installed. Brian and Garry from GTS did the install in one day. They were very careful about damage and cleanup. They explained the new thermostat adequately as well as the unit operation in general. It's only one month old but so far these guys have done a good job for us. The heat pump, a 2 speed, is functioning well with no problems. We believe we got good advice from Matt Gibson and he did follow up during and after the install to make sure everything was going well. Thanks for everything.
very friendly and knowledgeable!
Called at noon and they were out by 4 to fix unit. Thanks
Michael was great. Came in and took care of business in the most professional way possible. Great job as always to the team at Paschal.
They’re awesome and very professional
Great company. Techs know what they are doing.
On time and was very knowledgeable of what he was doing!
Gave complete evaluation of everything that was done and everything that needed to be replaced.
Very timely, nice and professional
Heat stopped working around 2:00am last night.I called The office a little before 8:00 this morning and left a voice message.They called me back just a few minutes later and had a technician here in about an hour!The roads are very Icy today and it was around 25 degrees outside!!Had me up and running within an hour or so!!Super great experience all the way around!!We have used Mize in the past and will use them again when needed!!Awesome family serving our community!I highly recommend them for all you heating and cooling needs!!
Very kind and informative.
We have used Paschal several times in the last two years and will always recommend them - they are professional, knowledgeable, helpful, and polite. Thanks to everyone who has helped us!
Very pleased with the technician and the work done. Price for services done we’re very reasonable.
I will never use another plumber again, Pascal is the company to call. Michael came out and cleaned a clogged line that tends to stop up every couple of years. He also gave me estimates for a few other issues including a drain clean out for the clogged line so it would be easier to access. He was very professional and knowledgeable.I wish I had called them the first time the line clogged, I would have saved a lot of money and had far better customer service.
Had a new HVAC system installed by GTS. Can’t say enough about the professionalism from start to finish. Obviously very well trained installation crew. Representative Matthew, who came to my home and completely explained the entire process from start to finish also answered my questions in detail. Their customer service clearly stands out and I HIGHLY recommend GTS! THANK YOU GTS!
They do a terrific job.
Shannon was here today and he answered every question we had.
The work he did was fast and complete.
Awesome 👏 job. 😊 The gentleman that came today was detailed and professional and kind. Explained what he would be doing and any findings. I am very very happy with the service. Thank you so much Michael Healey. 😊
Excellent and friendly service
Good value and professional.
Today was the commission / inspection of our new unit. The two gentlemen that came today were detailed and professional and kind.
Technician on was very polite and respectful. Explained what he would be doing and any findings, then provided recommendations.
Expect service, timely, courteous.
The service men are always so nice and professional. They explain what they do and why it was necessary. And they notify me when they are on their way.
Always professional and courteous!
Quick response and very friendly staff. Never want to need them, but when we do, they are always there for us!
Well pleased with the tech that come out!!! I had the unit installed by another company that I deeply regret but the tech that come out has a wealth of knowledge. I will be using GTS again.I would like a phone call to discuss something’s that was discussed when the appointment was made.
We used Paschal for our furnace needs. All techs and sales people have been great! All were knowledgeable, professional and very courteous.
They were courteous and and on time. Knew exactly what was wrong and fixed it right away. I will definitely use them again.
this is a great company to buy from and to use for service. they are with out a doubt the best in the business.
Very professional, keep you posted on time and what they are doing
I have always had great service with Paschal’s! Quick, courteous, and always happy to answer all of my questions. Thanks, once again, for being a local company that I can count on.
I was out of town and our heat conked out and my wife and kids were freezing. I called Mize and 23 minutes later they showed up at my door. Within an hour of my wife telling me there was a problem their technician had it back up and running and charged me a very, very fair price. If you need HVAC work, call these guys!
On time, reputable, knowledgeable, trustworthy. I have a yearly contract with them to check my heating and air-conditioning￼
The best that I have encountered since moving to Fayetteville! I would recommend this company to anyone! Jake so professional and polite!! Thanks Paschal!
MIZE Heating & Air helped us size the equipment for an important customer and the results were great! Philip and his team are always very helpful and give great customer service.
Mize has amazing customer service! I called because our AC went out. Their repairmen were booked so the owner personally came and looked at our unit. He then made sure we got the part we needed the same day and installed it himself. I feel like they went above and beyond to make sure we got our unit running again. I highly recommend them and will definitely be using them in the future!
I cannot say enough about how pleased I am with the quality of the service we have received from GTS Heat and Air. They are always so responsive, professional, and knowledgeable. Tyler was our technician today and he was exceptional. The quality of their work is outstanding and their fees are very competitive. We have an annual service contract with them to keep our geothermal system in top operating condition. I highly recommend GTS.
I use their maintenance program now after they did a repair for us last January. I am very satisfied. Last time we had Tyler, who is awesome! I feel that this company gives good value and their employees are honest and knowledgeable. Two thumbs up! -Julie Mertens-
Tech arrived right on time. Efficient in his work.
As usual, ‘Top Notch’ service call today. I can't say anything bad about any GTS crew or the business. I have been blessed in so many ways with regards to GTS.I’ve been a customer for many years and each technician you have sent to my home over the years have all been amazing. Today, I do want to especially shout out Tyler for going that extra step as I can only compare him to what I've seen from others in the past (again, each one have been wonderful) but the level of attention to details, professional demeanor and genuine care for me the customer just was beaming today! My hat's off to him and I wanted to send this out to ensure you pass it on to those above him.To the owner/s of GTS, keep your amazing technicians in place as they are serving your business well.
We had Corey as our tech he was wonderful very nice and got right on the job thanks
From the top down this company does what they say they will do and with professionalism. Thank you Mike, Matthew, Jeremy and Dustin. A+ Company!
GTS installed a new heating and A/C system for us. Their quote was very reasonable, timelines were met, and the techs were very professional during the installation. Everything was CLEAN and put back in its place after they left.
We arrived for the holiday weekend only to find our A/C was not working. The thought of turning around to drive back home was not appealing at 6:30 pm. We called the after hours number and Corey called back with an estimated arrival time. He arrived with a positive attitude and was very nice at 7:20 pm when I’m sure he would rather be home. Based on our conversation and his knowledge, he already had a good idea of what the issue could be. He repaired it and we have A/C!!! Corey’s display of customer service and professionalism was outstanding. We are very pleased!
Douglas and Blaine installed my unit. They were extremely professional and very polite throughout their time here. They proved to be extremely hard workers working in the heat and humidity as well as carrying a huge unit up the attic stairs. They stayed here 9 hours barely having anything to eat at lunch and worked steadily. Their service hit every detail to provide a perfected outcome. I will long remember what an exceptional job they did!! I highly recommend MIZE Heating and Air. Everyone I have talked to has been helpful and polite!!!’
The technician was very respectful and knowledgeable very thorough thanks David House
We are new to Hot Springs Village and we had a thermostat go bad. Corey, from GTS, completed the repair and installed a new thermostat- all in the same day! With this responsiveness we will plan on using GTS for all of our heating and cooling needs! 10 out of 10 all around- thanks Corey and GTS.
GTS scheduled a Tech and Dustin showed up when they said they would, which I found to be refreshing. So far that has not been my experience with professional contractors or subcontractors in Hot Springs Arkansas. I moved from the Dallas area and you would not survive in business with the attitude I've experienced in my two years of living in Hot Springs. So great job GTS. The rest of the construction and service industry should take note and learn that showing up, doing quality work gets you referrals and return business. In my option the key to staying in business.
Really honest folks. Saved me from spending over $12,000 my former HVAC company wanted for a problem they said I had,but GTS tested and showed me the supposed problem did not exist.
Tyler Briggs did a really good job
Anthony did a very thorough job on cleaning and servicing my packaged HVAC unit. He arrived on time and was very professional.
As they say, 3rd time is charm. After calling two different HVAC services, I called Mize Heating and Air. They came within two hours of my call and had my unit fixed. Extremely friendly ,knowledgeable technician who took the time to explain what was going on with my unit.When I need a new unit, I will be calling Mize to purchase and install. Excellent customer service.
Tyler was great he clean the unit so well I think it maybe better than new!!! Thanks for taking good care of our equipment
Very friendly courteous, Tyler Briggs was careful to keep debris from getting on the floors & explained in detail all that he had done. This company has been our GeoThermal unit choice for years!
Was very impressed with all aspects of company. Mathew was thorough and followed up when said he would. Dustin was very professional and easy to work with. Would recommend them highly.
Very professional quality work. Full of information. They use the best equipment on the market. Took they time to run my line set and furnace exhaust in the existing locations which is a plus for me. They didn’t short cut by cutting more holes and patching old ones to make it easier. The less holes and patches the less chance of leaks. They called before they came and they were on time. Walked me through the project and gave me a rundown on my system. I would highly recommend them to anyone. If I ever need any HVAC work which I shouldn’t I would definitely call them. You get what you pay for and so much more. I would give them 10 star rating but you only get the choice of 5. Thanks!
On time every time nice guys to deal with
Really appreciated Dustin coming out at end of the day to get my system working again. Very friendly and professional. All my experiences with GTS have been wonderful.
I wanted a second opinion on diagnosis and pricing for fixing my heat pump. I’ve been a loyal 20 year customer of “the other guys” but they are no longer locally owned. I’ve decided to make the switch to GTS after several issues with the other company. Anthony arrived this morning and by the time he finished, I have switched loyalties. Here’s to the beginning of a long relationship with a family owned business who puts customers first.
Great service, and timely response as always.
They are the best service company. They are all so kind and are always there when you need them! Jeremy and Corey are my favorites. Would recommend them to anyone.
GTS has always been great - extraordinary service every time I've called. But today, WOW! Roads covered with snow and more on the way - the heat went out and Dustin made it over and fixed us up! Only need one blanket tonight! Thanks GTS!
This review is for my neighbor (Sandy and Jim Bokus) who do not have a google account and asked if I could do it for them. 5 stars!!!!8 inches of snow in Hot Springs, AR today and temp of 16 degrees with wind chill make it feel like 5 degrees. Our subdivision is surrounded by hills and no vehicles going in or out. However; GTS was able to make it over here to help, when their heating unit was not working properly. Their inside temperature fell below 60 degrees. The serviceman was very professional, found the issue, and got the unit working. The couple highly recommends GTS for all your heating and air needs.
After much research of local HVAC companies I selected GTS to install a American Standard 1.5 ton AC/Gas Furnace in my lower level to replace my 32 year old unit. From the start of the process in discussions with their sales rep Matthew to the install with techs Dustin and Josh the process was professional and seamless. GTS was also competitive in price and of course their excellent customer reviews weighed heavily with me in selecting them. We also had them install a new smart wi-fi thermostat which allows us to make adjustments from our phone. My wife who is a techie absolutely loves this thermostat! All in all we highly recommend GTS Heat and Air and would not hesitate to use them again when my upstairs unit needs replacement.
i have been a GTS customer for many years and find their service to be excellent. Always courteous and right on time for appointments. Their technician that came today, Tyler Briggs did a thorough job and explained the service performed. I can certainly recommend GTS.
Very professional. Workers were neat and cleaned after theirselves. Would use them again.
Today a very nice young man, Tyler Briggs, made my winter inspection. Thank you for always taking good care of my unit.
We bought a new American Standard unit from GTS to replace an old unit. Dustin and the other technicians were on-time and courteous and professional. They also added a second return intake. Good communication with the sales rep Matthew as well. Very happy with the service from GTS and the system they sold us so far. Highly recommended.
Jeremy was thorough and professional, answered all my questions, and helped me to better understand how our geothermal system works.
We have been using this company for over a year to keep our 30 year Water Furnace operating, all techs they send out were always very polite, knowledgeable and professional. When we finally decided to replace our old unit with an updated Water Furnace the three techs, Dustin, Zack, Brian, were a great team, doing very good work and completing this project in a very timely manner. I would recommend this company.
Everyone we dealt with was very professional and knowledgeable. Our old unit was on its last leg and they got us a new unit installed quickly. Thanks to all who were involved.
The technician was very professional and friendly. They always do a very good job. I would recommend GTS to other people.
Dustin was very professional and timely in his arrival. He was extremely polite and explained what was going on in detail. My wife and I felt confident in his abilities and highly recommend him.
Jeremy was a very professional technician. He knows all the ins and outs of the trade. Also very personable. Would definitely recommend them to anyone needing HVAC work done. 👍 👍
Corey was Fantastic! On time, knowledgeable, friendly, and professional! We are so happy to have gone with GTS for our heatand air needs. We are in the middle of a remodel. And will be needing their services again at a later phase. We will certainly use GTS again. Thank you for such great services and prices!
We had a service check on Thursday afternoon, however, this morning, Sunday, October 25, 2020 we noticed our heat wasn't working. My husband called Mike Gibson to see if they could send someone to repair our heater first thing Monday. To our surprise, Tyler Briggs came to our house on Sunday morning right after he called and repaired the heat within an hour or so at no charge. We currently have a service contract with GTS and we are extremely pleased with their prompt service. Can't say enough about the excellent service and knowledgeable staff GTS employ. We plan to stay with them as it is difficult to find good service. Thank you, a happy customer
Very professional and knowledgeable - located and fixed the problem. Will definitely use in the future and refer.
GTS has been my HVAC maintenance source since moving to HS in 2018. We have been pleased with their services. Gene and Tyler are very professional and really know their stuff!!
Always great to see and be around
Very curtious, fast and prompt, great customer service, Matt R did a great Job.
Cory fixes are unit. He did a fast job on it. Thank you GTS.
Fantastic family owned company
Updated (8/25/20: I ended up having to have my unit replaced. Mize Heating & Air Conditioning made the process very easy. It took the two man crew around 4 hours to remove the old unit and install the new unit. I could not be happy with the service that was provided. Thank you Mize Heating & Air Conditioning for such awesome service.Michael was professional and took the time to answer all of my questions. I will definitely use Mize Heating & Air Conditioning again.
We recently purchased a new home which has a WaterFurnace geothermal heat pump system. Not being familiar with geothermal, I called the manufacturer to learn more and find someone who maintains the WaterFurnace units in our area. They directed me to GTS Heating and Air. From the first phone call I recognized I was dealing with a very professional organization, and when Jeremy the service tech arrived it served to further confirm that GTS is a professional customer focused organization.Jeremy took the time to walk us through how our system works, the location of major components and their function, as well as providing some tips to help keep the system running efficiently. He then conducted our Spring service check and provided us with detailed information on how our system is performing. We could not be more pleased with the service we received from GTS.2nd Review:Moved (again) and GTS installed a new American Standard heat pump for us... and again a great service experience! Crew had old units out and new units installed and operational in about 5 hours, including a through clean-up, and instructional session on operating our new heat pump. Another awesome customer experience!
Great service and knowledgeable staff. From the owner to the service techs to the the lady in office, all are very professional, courteous, informative, and even cleaned up after them selves. Highly recommend these guys
The men that came were on time, were very nice and courteous, they worked very efficiently and cleaned up behind themselves. They did a great job replacing my old system and they offered the best price of five companies. They will be my go to for any HVAC needs.
Dustin was professional, timely, and efficient! Back and running now! Thanks
Your serviceman was polite and informative. I liked him very much. Thank you
Call them out to my local business and they were extremely friendly and helpful had us up and running in less than 20 minutes
I was blown away with the service I received today with GTS. Gave them a call this early this morning when I discovered my A/C went out. Within maybe 45 minutes of calling, I was assured I would have a technician out today. Once the tech; Tyler Briggs arrived he jumped straight into figuring out what the issue was. Once the issue was discovered, there was no wait in getting it fixed. Tyler was beyond polite and kind while fixing the problem and once he was finished he let me know I should be good to go and if not to give a call. I will definitely be using GTS for all my future AC needs going forward! Myself, my wife, and our little daughter thank you all for being so fast and cordial when fixing our problem!
GTS has outstanding service! We called their after hour number, Sunday morning I might add! The technician Tyler Briggs was there in 15 minutes!! Unheard of! Tyler went above a beyond in getting us back to cool again! Not only was he professional, he was courteous, polite and very informative. Kudos to Tyler! Thanks again GTS, great company!
I could not be more pleased with my experience with GTS. When my old heat pump failed I contacted several companies for estimates. Noel with GTS promptly responded to my email and came out the next day. He explained the various options and got back to me with prices that same day. I had been without air conditioning for a week so when I placed my order Noel contacted me that I would be getting the heat pump installed the next day! Tyler and Zach arrived on time and were courteous, hardworking, and professional. GTS is the best HVAC company I have ever dealt with.
Excellent work! Great people & service!
GTS recently completed the installation of a complete replacement A/C system for our townhome. After much research, receiving multiple bids and followup questions, we decided on an American Standard system. From the receipt of the proposal from GTS to the completion of installation everything went well. The two installation technicians, Tyler and Dustin, were exceptional. They worked diligently from arrival to departure. The quality of their work was above exceptional and was completed in less time than expected. If we need further A/C service we would not hesitate to ask for Tyler or Dustin.
Dustin was the tech today. Great Service, as always - Thank you GTS and Dustin!
Came out immediately. Knowledgeable and very respectful. Prices were affordable.
We needed a new unit. From the first visit, we enjoyed having someone explain everything to us and take the time to talk about our options. Today while installing, they were here early and worked hard even though it was a hot. We love both of our experiences with Mize and will continue using their services.
The crew was very friendly and worked so hard to give us a good quality system. From our estimate through the install, we felt like our best interests were always the priority. Hands down, we recommend Mize for any heating/air issues. You will be glad you called them!
They did such a great job! Everyone was very nice and professional. I had a very difficult attic to deal with and my install guy Brad made a job that seemed impossible, possible. Couldn't be happier! Thanks so much guys!
(Aaron)Technician was on time and very professional explained what he was doing every step, great job!
These guys were very professional and very knowledgeable and made sure everything worked as it should before they left. I will most definitely refer them to anybody out there.
This is the best decision I ever made! Everyone was so professional, knowledgeable, friendly and best of all they did a great job! They kept my concerns first. I highly recommend Mize Heating and Air Conditioning!!!
Had a problem with thermostat and they were at our location to fix the issue 30 minutes later. Fantastic service. Aaron fixed our issue and was very knowledgeable and professional.
Very friendly crew. Had the job done in half the time expected. Mize guys worked as a team and got the job done.
Very easy from the first call with issues with my ac to the post install visit with an entire new system. The staff was knowledgeable, they scheduled me in quickly, they arrived when they said they would, the entire job was completed quicker than originally stated, and everyone was friendly. Thanks for a job well done!
This was the best experience I've ever had with an HVAC replacement! Everything was done quickly, they arrived right on time, and they taught me how to use the new thermostat. Great job all around!
I cannot say enough about GTS & Aaron. Very professional, friendly & made the experience so easy. I would recommend GTS to all my friends & family!!
We have used GTS for a few years now and have always been very pleased with their service. We have contracts with them for their maintenance program on our houses. Gayla is a vital part of keeping me on schedule with these visits. This past week we purchased a new American Standard air conditioning/furnace unit and were so pleased the information we were given before the purchase. Thank you Matthew and Zach for being so kind and for working tirelessly installing and answering all of our questions.
Thank you for such a great experience with our heat and air installation. The techs that arrived were very professional and knowledgeable of the entire process. It was a “stress free” installation .Highly recommend Mize Heating and Air Conditioning.
Great experience with Mize. Very easy to work with and fast! Great price compared to other competitors. Installers were great and went above and beyond to make the install clean and tidy. Would recommend Mize Heat and Air to anyone wanting a quality job at a fair price.
Gene serviced our units last Friday. He has been our preferred technician for many years. We were comfortable having Gene in our home-we are being very careful about social distancing at this time. Gene was very respectful of our concerns as he wore a mask and limited his time in our home as much as possible. Could not have wished for better service.
Mize Heating and Air Conditioning are great. They went over and beyond to get the new unit in place. I highly recommend them. The guys were real pros and very nice. Thanks for a job well done.
Very professional and prompt.
Called GTS @ 8 AM, here by 9AM!! Professional and courteous technician! The best service!
We had our semi-annual maintenance for our geothermal unit today, Tyler was our technician. He was on time, had a professional appearance and was very focused on not bringing the outside environment into the house (he kept his shoe covers on at all times). He got right to work and seemed very knowledgeable and kept us informed as he went about taking his readings and testing the heating and air functionality. This is our typical experience with GTS, and with their help our 8 year old unit is running like a champ.
Very professional meeting. All of our questions were answered. From the day we signed the contract the unit was shipped and installed within two days. Very clear instructions and guidance on operating the system were given to us. We have follow up texts checking on how everything was operating and if we were happy with everything. I highly recommend this company.
I will never use another heating & air company. They are trustworthy and the employees are extra friendly. The service they provide is beyond what is expected! I love the fact that they are prompt and keep me cool in the summer & warm in the winter!!!
Mize Heating & Air exhibits great service and work ethic! Their staff is the friendliest around! If you’re looking for for heating and air service, call Mize Heating & Air! You’ll be glad you did!
By far the best heating and air company out there! Easy to contact, fast response and superb workmanship! Staff is very friendly and professional!
They were very thorough and detailed in the inspections. They were very kind and honest about the work they were doing.
Mize Heating and Air is an exceptional company to work with. Philip Mize and numerous technicians have worked on our units and recently replaced one. We have always been impressed with their service and professionalism. Would highly recommend them to anyone looking for a heating and air company.
Always on time. Friendly service personnel.
Mize always does an excellent job for us! The office staff and technicians are courteous, professional, and knowledgeable.
Josh and his crew were great!
Just received a new hvac system. Very pleased with the service .
From the owner to the installers this company is top notch. Phillip, Kim, Brad and his crew were awesome. Installation was smooth and they even cleaned up after finishing....could not be happier!!
Excellent service. On time and helpful.
Mize employees have always been very polite and professional. Very happy with this company.
My husband, David and I are so pleased with the work that Mize Heating and Air did at our church. They were extremely professional, timely, honest, and friendly. We appreciate their expertise and would definitely use them again!
Wow, what a professional company from start to finish! The tech Josh was very helpful and they did a great job
These guys went above and beyond to find us an affordable unit. Our house has a difficult floor plan but they never hesitated to take the job on and they did a wonderful job with the install. I couldn’t be more pleased with the professionalism and integrity these guys showed. I would highly recommend Mize to anyone who wants quality work at an affordable price. We couldn’t be happier with our experience with them from start to finish! It was a rainy muddy mess when they were doing our install and they even took precautions to keep the mud out and they cleaned up every mess they made! Way to go Mize!!
I have used Mize a number of times for repairs and new equipment installation. The entire staff is friendly and they really know their business. Completely professional and they go above and beyond to do things right. They really take care of the customer. The best I have ever used.
Could not have ask for better service when Mize Heating and Air installed our new Trane system.
After our HVAC unit went out, we contacted Mize because a number of our friends/coworkers had so suggested. We had a quote quickly... they didn't try to sell us the largest or most expensive unit but recommended units that would meet our needs. They brought a window unit to get us by until the new unit could be installed. The installers were prompt, respectful, professional & friendly. They kept me in the loop as the day progressed & did a fantastic job with the install. I wouldn't suggest wasting time with any other company... Let Mize make your home comfortable again.
What a professional, and knowledgeable crew. Everyone from sales, installation, and customer service are very courteous , knowledgeable, and professional. I would highly recommend Mize Heating and Air. Thank you all for such a great experience.
Brad and Patrick were Fast, Courteous, HelpfulWe Recommend Mize For your Heating and Cooling.
Great workmanship from the crew! They worked quick and were very professional! We appreciate all the hard work!! They left my house clean, too!
Every time I have interacted with Mize, everyone has been very nice. Friendly, polite, and professional. The only thing that could make them better is if they provided the parts and labor for free 😉
Very profession and customer oriented company! Always quick to respond and help! High quality work and wonderful people.
Charles and Troy were very professional, informative, family oriented, etc. I highly recommend them to anyone.
Michael Montgomery gave excellent and very efficient service. He is definitely an asset to mize heat and Air
I have had issues with my old unit for some time. I called Mize Heat & Air around lunch on Monday and they had a guy within an hour get us comfortable for the night. By Tuesday afternoon they had the new unit installed. By Tuesday night I was wrapped up with blankets. The installers also get a 5⭐️ rating.
So thrilled we joined the Mize team!! Excellent and professional service!! Anyone who needs service or new unit, we highly recommend the Mize team!! Ty Michael and Charles, great people!!
Great to work with, they arrived in a timely manner and did the job for a fair price.
The Crews are very nice and professional, the work looks great.
Great people great service
Very knowledgeable and professional. Technicians are very courteous Great company with great employees. I would highly recommend Mize Heating and Air
I highly recommend Mize Heating and Air, Inc. We gave them a call when we had a problem and they fixed our problem that same day! Super friendly and professional services!!!
Great company for HVAC installation and service. Highly recommended! Be wise, call Mize.
Such a solid, honest and respectful team! Being honest anywhere goes a long ways but more so when it comes to financial decisions and letting someone in and around your home! GreatJob guys!
Great service! Very pleased!
Great company. You can tell they really care about you and making sure you have the service you need.