In December 2023, we needed to replace the heat pump and air handler in our home. After researching several companies and obtaining multiple quotes, we chose Paschal because their prices were competitive, and in many cases, better than other installers in the Hot Springs area. They also had great online reviews.The installation process went smoothly and was completed in a timely manner. The technicians were professional and answered all of my questions. However, during the install, a part of the ducting wasn’t properly reconnected to the air handler, causing attic air to enter the home and raise humidity when the blower was running. I contacted Paschal, and they promptly came out, diagnosed the issue, and made the necessary repairs at no extra charge.One area that needs improvement is communication regarding the Paschal Protection Plan and labor warranty terms. In my case, two documented inspections per year are required to maintain the labor warranty on the system. While I received two free inspections in the first year, I wasn’t notified when it was time to schedule the next inspection or sign up for the protection plan. When I called to inquire, I was informed that it was my responsibility to schedule the appointment, which is fair, but a simple follow-up would have been a helpful courtesy to prevent this from slipping through the cracks.Fast forward to January 2025, we scheduled our first biannual inspection, a duct cleaning, and the installation of a UV air purification system. During this visit, I was handed a pamphlet and told that I would need to select which Paschal Protection Plan I wanted. I learned the plan has three tiers, each with different costs. The mid-tier plan, which is the lowest that includes the two required inspections per year, is approximately $17/month—though the total comes closer to $20/month with tax. I was also surprised to learn that there's no option to pay for the protection plan in full for the year; instead, it’s billed monthly via auto-draft or check, which I think is more complicated than it needs to be. I'd much rather make a single payment and be covered until the next year.That said, I was very impressed with Michael, the technician who performed our inspection. He was efficient yet thorough and took the time to answer all of my questions and help sign me up for the protection plan.Seth, the technician who performed a duct cleaning and installed a UV air purification system, was also fantastic. It was good to see a familiar face as he was on the original installation team in 2023. Seth was also professional, personable, and made sure to address any questions I had.Overall, I’m happy with Paschal and trust them to take care of my HVAC system. While I can’t speak to their plumbing or electrical services, I’m sure they have similar work ethic. I would recommend Paschal to anyone in need of HVAC services.
479.900.0784
