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A Springdale, AR Homeowner Called Two Plumbers First. Here Is What Happened With Paschal.

Stories

July 21, 2026

Finding a plumber you can count on can take a few tries. A homeowner in Springdale, AR learned that the hard way: she called two other companies about a failing backflow preventer before she finally reached Paschal. Her takeaway afterward was simple, she could have saved herself a lot of time by calling us first. We ended up handling that repair and, later, replacing a toilet with an ADA-height model, both done the same straightforward way.

Here is the short version for anyone weighing who to call. A dependable plumber shows up, shows you the problem, lays out your options in plain language, and gives you an upfront price before any work begins. That is what turned a frustrating run-around into a one-call fix for this homeowner.

Two services, one dependable plumber

The first visit was for a backflow preventer that needed to be replaced. Our plumber, Simon, looked at the existing setup, took videos so the homeowner could actually see what he was seeing, explained the options, and replaced the parts needed to fix the issue. A few weeks later, the same household needed a half bath toilet swapped out for an ADA-height model. Oscar came out, looked at the project, gave clear options and a quote, then replaced the water shutoff valve and installed the new toilet. Two different jobs, the same calm, professional, no-pressure experience.

“We needed a replacement backflow regulator. I contacted 2 other companies and finally called Paschal. I could have saved a lot of time by just calling them first! They sent Simon to look at what we had. He was AWESOME! He took videos, explained our options, offered a maintenance plan and was able to replace the necessary parts to fix our issue. It was done very professionally and Simon is a great representative for the company.”

– Kathy P., Springdale, AR

What a backflow preventer does, and why it matters

A backflow preventer is a small but important device that keeps water flowing in one direction through your plumbing. Its job is to stop contaminated or used water from being siphoned back into your clean water supply if pressure suddenly drops. When a backflow preventer fails, it can allow that reverse flow, which is a real health concern, and in many areas a working preventer is required by code. Replacing a failed unit promptly protects your drinking water and keeps you compliant.

Replacing a toilet with an ADA-height model

An ADA-height toilet, sometimes called comfort height, sits a couple of inches taller than a standard toilet. That extra height makes sitting down and standing up easier, which is why these models are popular for aging in place, for taller adults, and for anyone who simply finds them more comfortable. A proper installation is about more than setting the new fixture. It often includes replacing the water shutoff valve and supply line so the whole connection is fresh and leak free, which is exactly what was done here.

What plumbing service costs

Pricing depends entirely on the job, so we diagnose first and quote a flat price before any work starts. A Paschal plumbing diagnostic and service call is $89, and that fee is free when you move forward with a same day repair. From there, a repair like a backflow preventer replacement or a toilet swap is quoted as a flat price before any work starts, based on the parts and fixtures you choose. You approve the number first, then the work happens. No surprises at the end.

Getting quoted on something big like a water heater or an AC replacement? Take us up on a free price check for a straightforward second opinion before you commit.

What dependable plumbing service looks like

If you have ever felt unsure about a plumber, here is what to look for, and what this homeowner got on both visits:

  • A technician who shows you the problem, with photos or video when it helps.
  • Clear options explained in plain language, not pressure.
  • An upfront, flat price you approve before the work begins.
  • Clean, professional workmanship and a tidy finish.
  • A team you feel comfortable calling again for the next thing.

You can see the full range of what our team handles on our plumbing services page. If you would rather stay ahead of repairs, our Planned Protection Membership starts at $8.99 a month for Essential and goes to $34.99 a month for SmartGuard. SmartGuard includes a yearly HVAC maintenance visit plus two more visits you can spend on plumbing, electrical, or HVAC, 15% off any repair, priority scheduling, and a $29 service call instead of $89. It also builds $10 a month in Comfort Credits toward a future water heater, system, or panel replacement.

ding a plumber you can count on can take a few tries. A homeowner in Springdale, AR learned that the hard way: she called two other companies about a failing backflow preventer before she finally reached Paschal. Her takeaway afterward was simple, she could have saved herself a lot of time by calling us first. We ended up handling that repair and, later, replacing a toilet with an ADA-height model, both done the same straightforward way.

Here is the short version for anyone weighing who to call. A dependable plumber shows up, shows you the problem, lays out your options in plain language, and gives you an upfront price before any work begins. That is what turned a frustrating run-around into a one-call fix for this homeowner.

Two services, one dependable plumber

The first visit was for a backflow preventer that needed to be replaced. Our plumber, Simon, looked at the existing setup, took videos so the homeowner could actually see what he was seeing, explained the options, and replaced the parts needed to fix the issue. A few weeks later, the same household needed a half bath toilet swapped out for an ADA-height model. Oscar came out, looked at the project, gave clear options and a quote, then replaced the water shutoff valve and installed the new toilet. Two different jobs, the same calm, professional, no-pressure experience.

“We needed a replacement backflow regulator. I contacted 2 other companies and finally called Paschal. I could have saved a lot of time by just calling them first! They sent Simon to look at what we had. He was AWESOME! He took videos, explained our options, offered a maintenance plan and was able to replace the necessary parts to fix our issue. It was done very professionally and Simon is a great representative for the company.”

– Kathy P., Springdale, AR

What a backflow preventer does, and why it matters

A backflow preventer is a small but important device that keeps water flowing in one direction through your plumbing. Its job is to stop contaminated or used water from being siphoned back into your clean water supply if pressure suddenly drops. When a backflow preventer fails, it can allow that reverse flow, which is a real health concern, and in many areas a working preventer is required by code. Replacing a failed unit promptly protects your drinking water and keeps you compliant.

Replacing a toilet with an ADA-height model

An ADA-height toilet, sometimes called comfort height, sits a couple of inches taller than a standard toilet. That extra height makes sitting down and standing up easier, which is why these models are popular for aging in place, for taller adults, and for anyone who simply finds them more comfortable. A proper installation is about more than setting the new fixture. It often includes replacing the water shutoff valve and supply line so the whole connection is fresh and leak free, which is exactly what was done here.

What plumbing service costs

Pricing depends entirely on the job, so we diagnose first and quote a flat price before any work starts. A Paschal plumbing diagnostic and service call is $89, and that fee is free when you move forward with a same day repair. From there, a repair like a backflow preventer replacement or a toilet swap is quoted as a flat price before any work starts, based on the parts and fixtures you choose. You approve the number first, then the work happens. No surprises at the end.

What dependable plumbing service looks like

If you have ever felt unsure about a plumber, here is what to look for, and what this homeowner got on both visits:

  • A technician who shows you the problem, with photos or video when it helps.
  • Clear options explained in plain language, not pressure.
  • An upfront, flat price you approve before the work begins.
  • Clean, professional workmanship and a tidy finish.
  • A team you feel comfortable calling again for the next thing.

You can see the full range of what our team handles on our plumbing services page. For homeowners who want to stay ahead of repairs, we also offer maintenance plans, which you can read about on our membership page.

Frequently asked questions

What is a backflow preventer and why would it need to be replaced?

A backflow preventer keeps water flowing one direction so used or contaminated water cannot siphon back into your clean supply. When it fails, it can allow reverse flow, which is a health concern and often a code issue, so a failed unit should be replaced promptly.

What is an ADA-height toilet?

An ADA-height or comfort-height toilet sits a couple of inches taller than a standard model, making it easier to sit down and stand up. It is a popular choice for aging in place, taller adults, and general comfort.

How much does a plumbing service call cost?

A Paschal plumbing diagnostic and service call is $89, and the fee is free when you proceed with a same day repair. Repairs and replacements are quoted as an upfront price that you approve before any work begins.

Will I get a price before the work starts?

Yes. We diagnose the issue, show you what is going on, and give you a flat price to approve before any work happens, so there are no surprises on the final bill.

Does Paschal service my area?

Paschal serves Springdale and the rest of Northwest Arkansas, plus communities across Oklahoma, Missouri, and Texas. Check your city on our service areas page, or see everything we offer in Springdale, from plumbing and water heaters to cooling and electrical.

ding a plumber you can count on can take a few tries. A homeowner in Springdale, AR learned that the hard way: she called two other companies about a failing backflow preventer before she finally reached Paschal. Her takeaway afterward was simple, she could have saved herself a lot of time by calling us first. We ended up handling that repair and, later, replacing a toilet with an ADA-height model, both done the same straightforward way.

Here is the short version for anyone weighing who to call. A dependable plumber shows up, shows you the problem, lays out your options in plain language, and gives you an upfront price before any work begins. That is what turned a frustrating run-around into a one-call fix for this homeowner.

Two services, one dependable plumber

The first visit was for a backflow preventer that needed to be replaced. Our plumber, Simon, looked at the existing setup, took videos so the homeowner could actually see what he was seeing, explained the options, and replaced the parts needed to fix the issue. A few weeks later, the same household needed a half bath toilet swapped out for an ADA-height model. Oscar came out, looked at the project, gave clear options and a quote, then replaced the water shutoff valve and installed the new toilet. Two different jobs, the same calm, professional, no-pressure experience.

“We needed a replacement backflow regulator. I contacted 2 other companies and finally called Paschal. I could have saved a lot of time by just calling them first! They sent Simon to look at what we had. He was AWESOME! He took videos, explained our options, offered a maintenance plan and was able to replace the necessary parts to fix our issue. It was done very professionally and Simon is a great representative for the company.”

– Kathy P., Springdale, AR

What a backflow preventer does, and why it matters

A backflow preventer is a small but important device that keeps water flowing in one direction through your plumbing. Its job is to stop contaminated or used water from being siphoned back into your clean water supply if pressure suddenly drops. When a backflow preventer fails, it can allow that reverse flow, which is a real health concern, and in many areas a working preventer is required by code. Replacing a failed unit promptly protects your drinking water and keeps you compliant.

Replacing a toilet with an ADA-height model

An ADA-height toilet, sometimes called comfort height, sits a couple of inches taller than a standard toilet. That extra height makes sitting down and standing up easier, which is why these models are popular for aging in place, for taller adults, and for anyone who simply finds them more comfortable. A proper installation is about more than setting the new fixture. It often includes replacing the water shutoff valve and supply line so the whole connection is fresh and leak free, which is exactly what was done here.

What plumbing service costs

Pricing depends entirely on the job, so we diagnose first and quote a flat price before any work starts. A Paschal plumbing diagnostic and service call is $89, and that fee is free when you move forward with a same day repair. From there, a repair like a backflow preventer replacement or a toilet swap is quoted as a flat price before any work starts, based on the parts and fixtures you choose. You approve the number first, then the work happens. No surprises at the end.

Getting quoted on something big like a water heater or an AC replacement? Take us up on a free price check for a straightforward second opinion before you commit.

What dependable plumbing service looks like

If you have ever felt unsure about a plumber, here is what to look for, and what this homeowner got on both visits:

  • A technician who shows you the problem, with photos or video when it helps.
  • Clear options explained in plain language, not pressure.
  • An upfront, flat price you approve before the work begins.
  • Clean, professional workmanship and a tidy finish.
  • A team you feel comfortable calling again for the next thing.

You can see the full range of what our team handles on our plumbing services page. If you would rather stay ahead of repairs, our Planned Protection Membership starts at $8.99 a month for Essential and goes to $34.99 a month for SmartGuard. SmartGuard includes a yearly HVAC maintenance visit plus two more visits you can spend on plumbing, electrical, or HVAC, 15% off any repair, priority scheduling, and a $29 service call instead of $89. It also builds $10 a month in Comfort Credits toward a future water heater, system, or panel replacement.

ding a plumber you can count on can take a few tries. A homeowner in Springdale, AR learned that the hard way: she called two other companies about a failing backflow preventer before she finally reached Paschal. Her takeaway afterward was simple, she could have saved herself a lot of time by calling us first. We ended up handling that repair and, later, replacing a toilet with an ADA-height model, both done the same straightforward way.

Here is the short version for anyone weighing who to call. A dependable plumber shows up, shows you the problem, lays out your options in plain language, and gives you an upfront price before any work begins. That is what turned a frustrating run-around into a one-call fix for this homeowner.

Two services, one dependable plumber

The first visit was for a backflow preventer that needed to be replaced. Our plumber, Simon, looked at the existing setup, took videos so the homeowner could actually see what he was seeing, explained the options, and replaced the parts needed to fix the issue. A few weeks later, the same household needed a half bath toilet swapped out for an ADA-height model. Oscar came out, looked at the project, gave clear options and a quote, then replaced the water shutoff valve and installed the new toilet. Two different jobs, the same calm, professional, no-pressure experience.

“We needed a replacement backflow regulator. I contacted 2 other companies and finally called Paschal. I could have saved a lot of time by just calling them first! They sent Simon to look at what we had. He was AWESOME! He took videos, explained our options, offered a maintenance plan and was able to replace the necessary parts to fix our issue. It was done very professionally and Simon is a great representative for the company.”

– Kathy P., Springdale, AR

What a backflow preventer does, and why it matters

A backflow preventer is a small but important device that keeps water flowing in one direction through your plumbing. Its job is to stop contaminated or used water from being siphoned back into your clean water supply if pressure suddenly drops. When a backflow preventer fails, it can allow that reverse flow, which is a real health concern, and in many areas a working preventer is required by code. Replacing a failed unit promptly protects your drinking water and keeps you compliant.

Replacing a toilet with an ADA-height model

An ADA-height toilet, sometimes called comfort height, sits a couple of inches taller than a standard toilet. That extra height makes sitting down and standing up easier, which is why these models are popular for aging in place, for taller adults, and for anyone who simply finds them more comfortable. A proper installation is about more than setting the new fixture. It often includes replacing the water shutoff valve and supply line so the whole connection is fresh and leak free, which is exactly what was done here.

What plumbing service costs

Pricing depends entirely on the job, so we diagnose first and quote a flat price before any work starts. A Paschal plumbing diagnostic and service call is $89, and that fee is free when you move forward with a same day repair. From there, a repair like a backflow preventer replacement or a toilet swap is quoted as a flat price before any work starts, based on the parts and fixtures you choose. You approve the number first, then the work happens. No surprises at the end.

What dependable plumbing service looks like

If you have ever felt unsure about a plumber, here is what to look for, and what this homeowner got on both visits:

  • A technician who shows you the problem, with photos or video when it helps.
  • Clear options explained in plain language, not pressure.
  • An upfront, flat price you approve before the work begins.
  • Clean, professional workmanship and a tidy finish.
  • A team you feel comfortable calling again for the next thing.

You can see the full range of what our team handles on our plumbing services page. For homeowners who want to stay ahead of repairs, we also offer maintenance plans, which you can read about on our membership page.

Frequently asked questions

What is a backflow preventer and why would it need to be replaced?

A backflow preventer keeps water flowing one direction so used or contaminated water cannot siphon back into your clean supply. When it fails, it can allow reverse flow, which is a health concern and often a code issue, so a failed unit should be replaced promptly.

What is an ADA-height toilet?

An ADA-height or comfort-height toilet sits a couple of inches taller than a standard model, making it easier to sit down and stand up. It is a popular choice for aging in place, taller adults, and general comfort.

How much does a plumbing service call cost?

A Paschal plumbing diagnostic and service call is $89, and the fee is free when you proceed with a same day repair. Repairs and replacements are quoted as an upfront price that you approve before any work begins.

Will I get a price before the work starts?

Yes. We diagnose the issue, show you what is going on, and give you a flat price to approve before any work happens, so there are no surprises on the final bill.

Does Paschal handle plumbing in Springdale and Northwest Arkansas?

Yes. Paschal Air, Plumbing & Electric provides plumbing repair, replacement, and maintenance in Springdale and across Northwest Arkansas, including Rogers, Bentonville, and Fayetteville.

Get a plumber you can count on

If you are tired of calling around, start with the call that gets it done. Schedule plumbing service with Paschal Air, Plumbing & Electric and get a clear diagnosis and an upfront price. Call 479.900.0784 or request service online, and we will get a plumber out to your home.

Pricing note: This story was published in July 2026. Starting prices, promotions, and market ranges change over time and may no longer be current. Contact Paschal for an up-to-date, upfront quote for your home.

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