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When a Springdale, Arkansas family’s air conditioner kept running but stopped cooling and the house climbed to 93 degrees, Paschal service technician Tyler Roberts found the system had lost its R-410A refrigerant from an installation issue, corrected it the same day, and charged only for the refrigerant.
A Springdale homeowner called Paschal when one of her two air conditioning systems was running but not cooling, and the thermostat read 93 degrees inside with the setpoint at 75. Service technician Tyler Roberts was at the house within a couple of hours, put gauges on the system, and traced the lost cooling to refrigerant that had escaped because of an installation issue on a unit that was only about three years old. He corrected the issue, recharged the system’s R-410A, and only charged for the refrigerant. An AC diagnostic and service call with Paschal starts at $89, and that fee is free when you move forward with a same-day repair.
A system that runs but will not cool is one of the most common summer calls we get, and it is also one of the easiest to misread. The blower can be moving air and the outdoor unit can be humming, so from the curb everything looks fine. Inside, though, the air coming out of the vents is not cold, and the thermostat keeps climbing. At this home, it had reached 93 degrees with the system set to 75.
The unit was only about three years old, so age was not the story. The job was to find out why a relatively new system had stopped cooling, locate where the refrigerant had gone, and fix the underlying cause so it would not happen again.
What the project needed to address:
This was a service call, so one Paschal service technician handled the whole visit start to finish. There was no comfort advisor or install crew involved, just a diagnosis and a same-day repair.
Tyler Roberts started where a good diagnosis should start: at the thermostat and the equipment, not at a sales sheet. With the thermostat reading 93 degrees, he put his gauges on the system and read the refrigerant charge, which showed the system had lost its R-410A. From there he followed the refrigerant line set and service valve to find the cause, and traced it back to an installation issue rather than normal wear. He showed the homeowner what he found so she could see the evidence and decide how to proceed, then corrected the issue and recharged the system.
The home is cooled by a Goodman central air conditioner (Model GSXN403610AA) that runs on R-410A refrigerant. You can read more about Goodman equipment on the manufacturer’s site at goodmanmfg.com. The refrigerant charge is what carries heat out of your home, so when a system loses it, the unit can run all day and never bring the temperature down, which is exactly what this homeowner was seeing.
A Paschal AC diagnostic and service call starts at $89, and that fee is free when you approve a same-day repair. Across the broader Northwest Arkansas market, AC diagnostic and service-call fees generally run from about $70 to $200, with a typical charge near $128, so Paschal’s diagnostic sits at the affordable end of that range.
The repair cost on top of the diagnostic depends on the work itself. For a refrigerant issue like this one, the price moves with the type of refrigerant the system uses, how much it needs, where the loss is coming from, and how much labor it takes to reach and correct the cause. In this case the homeowner was charged only for the refrigerant the system needed, and she received a discount as a new maintenance member. We never publish what an individual customer paid, but we will always give you an upfront price before any work starts.
“Paschal service was the best!! They were here a couple of hour after I called. Tyler found the problem immediately and fixed it. It problem was a minor installer issue and I lost all coolant. He only charged me for the coolant. Plus I got a 10% discount as I signed up for the $24 monthly maintenance’s service. I was very pleased!!”
, Laura W., Springdale, AR
If your AC is running but the house just will not cool down, do not wait it out. A system that blows air but not cold air is often low on refrigerant, and that points to a cause worth finding, not just topping off. The faster you have it checked, the less time you spend in a hot house and the sooner a technician can catch what is actually wrong.
This one is a good reminder that newer does not always mean trouble-free. A unit only a few years old can still lose its cooling if an installation issue was hiding under the surface. In Arkansas summers, where an air conditioner works hard for months at a stretch, that is the difference between a system that limps along and one that runs the way it should. A quick, honest diagnosis and a fair repair beat replacing equipment that just needed the right fix.
When an air conditioner runs but does not cool, it is often low on refrigerant, which is what actually removes heat from your home. Other causes include a dirty coil, a failing capacitor, or airflow issues, but a system that runs all day without dropping the temperature should be checked by a technician who can put gauges on it and find the real cause.
A Paschal AC diagnostic and service call starts at $89, and that fee is free if you move forward with a same-day repair. Across Northwest Arkansas, diagnostic and service-call fees generally range from about $70 to $200. Any repair cost is quoted upfront before the work begins.
R-410A is a common refrigerant used in many residential air conditioners. It is the substance that absorbs heat inside your home and releases it outside, so if your system loses its R-410A, it can keep running without ever cooling. A technician can confirm the charge level and, just as important, find and fix the reason it was lost.
For many homeowners, yes. A maintenance membership typically includes routine tune-ups that help catch small issues before they become breakdowns, and members often receive discounts on repairs. In this story, the homeowner signed up for a monthly maintenance plan and received a discount on her repair the same day.
Paschal serves Springdale. Call (479) 396-4262 or schedule online.
Pricing note: This story was published in June 2026. Starting prices, promotions, and market ranges change over time and may no longer be current. Contact Paschal for an up-to-date, upfront quote for your home.
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